Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA+ Windsor South provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Windsor South & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.9
1,867 reviews
5 stars
870
4 stars
527
3 stars
175
2 stars
77
1 star
218
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing rudeness and unhelpfulness from staff.
Staff Availability
Customers frequently reported difficulty in finding staff for assistance, leading to frustrating shopping experiences.
Product Knowledge
While some employees were praised for their knowledge and helpfulness, many others were criticized for lacking product knowledge and being dismissive.
Store Organization
The store was noted for having a good layout and selection, but issues with mislabeling prices and stock availability were common.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences with specific employees who provided exceptional service.
- MTM. Taylor1 day ago3.0Used to be my go to store. Lately have to look around store for help. Don't know if they cut back on help for cost savings. I also don't like the idea to be sometimes forced to use self check out. I now go to Home Hardware or Canadian Tire.
- ZBZ BeyestrisakNov 13, 20255.0Better prices than homedepot
- PWPatty WangNov 13, 20253.0做deck的配件多出来很多，配置deck的年轻工作人员不仅不专业还很没耐心，好像非常嫌弃有顾客打扰他一样。因为是移民，本身动手能力没有本地人强，多问一些问题或者问题可能不精准，服务就很差，不晓得在哪里可以投诉他。他的不专业导致我卡扣多了2箱，钉子也是发错的，今天去退货就很麻烦，等了30分钟才弄完，到最后退款处还是退款给了我。如果这个工作人员还在那个岗位上，我想我是不会再去买建筑相关的材料了。
- SMSean McCarthyNov 7, 20254.0I’ve been to the RONA on Provincial Rd in Windsor, and it’s a convenient place when you need tools, hardware, or basic home renovation supplies. Parking is easy — the lot is large and close to the entrance, so grabbing heavier items isn’t a hassle. Inside, the store is organized logically — paint, lumber, hardware and seasonal items are fairly easy to find without wandering too much. Staff here have been helpful when I’ve asked for directions or product differences, and they seem to know their sections well. Prices are similar to other home improvement chains, but there are decent flyer specials if you keep an eye out. Checkout is usually smooth, especially during non-peak hours.
- GBGurpreet BabbalNov 5, 20251.0I called to speak with John, and the experience was terrible. He was very rude throughout the conversation, dismissive, and showed no willingness to help. Completely unacceptable behavior—would not recommend dealing with him at all.
Frequently Asked Questions About RONA+ Windsor South
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products does RONA+ Windsor South offer?
RONA+ Windsor South offers a wide variety of home improvement and hardware products including appliances, bathroom fixtures, building supplies, electrical items, flooring, furniture, tools, and more.
What are the store hours for RONA+ Windsor South?
RONA+ Windsor South is open Monday to Friday from 7:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does RONA+ Windsor South offer delivery and in-store pickup services?
Yes, RONA+ Windsor South offers in-store pickup, delivery, and no-contact delivery services for customer convenience.
How can I track my order status with RONA+?
You can check your order status online by entering your order number and email address or by logging into your RONA account. Email updates will notify you of any status changes.
Can I rent a truck or tools at RONA+ Windsor South?
Yes, truck and tool rentals are available at RONA+ Windsor South. It's recommended to contact the store directly to check availability and reserve in advance.
What is the return policy at RONA+ Windsor South?
If you are not 100% satisfied with your non-appliance product, you may return it within 90 days in its original condition and packaging with your receipt for a refund, exchange, or store credit.
What payment methods does RONA+ Windsor South accept?
RONA+ Windsor South accepts payments via Visa, Mastercard, American Express, cash (in-store only), and cheque.
What nearby places can customers visit before or after shopping at RONA+ Windsor South?
Customers can visit nearby places such as the Garden Centre at RONA+, Pro Desk at RONA+, Kitchen Design at RONA+, Lowe's Home Improvement, and Lumber Liquidators, which offer complementary products and services for home improvement projects.
Are there fitness centers near RONA+ Windsor South for customers to visit?
Yes, nearby fitness centers include GoodLife Fitness and Fit4Less, where customers can work out before or after their shopping visits.
How can nearby retail and food establishments enhance the shopping experience at RONA+ Windsor South?
Nearby retail stores like Joe Fresh and Princess Auto, as well as dining options like Bento Sushi and Wine Rack, allow customers to enjoy a more complete shopping and dining experience in the area.