Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA+ Windsor East provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Windsor East & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
953 reviews
5 stars
486
4 stars
237
3 stars
73
2 stars
40
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting poor experiences, unhelpful staff, and long wait times for assistance.
Staff Knowledge
While some employees received praise for their helpfulness and knowledge, many reviews highlighted a lack of product knowledge among staff, leading to customer frustration.
Store Organization
Customers noted that the store is often disorganized, with difficulties in finding products and a lack of staff presence in key areas.
Pricing
Several reviews mentioned that prices are perceived as high compared to competitors, with some customers expressing dissatisfaction with the value for money.
Positive Experiences
Despite the negative feedback, there were numerous positive comments about specific employees who provided excellent service, indicating that there are capable staff members within the store.
- DCDonna CarreauNov 27, 20255.0Jeremy went above and beyond for me and my brother. We were renovating our bathroom, and he guided us through everything, such a friendly person. By far our best experience yet!.
- GSgursharn singhNov 4, 20251.0Please do not go to this place. Bad staff. Zero knowledge. Delivery product without covering to your house.
- DBDavid BonniciOct 28, 20255.0Good service, better than Home-Depo. Great location. Lots of parking.
- DMDianne MyersOct 15, 20255.0Very helpful people
- ABAddison BanksSep 26, 20251.0Parked at the side of the store went in to get something they did not have came out started my car to leave but got a phone call so was gonna finish my call and go on my way. Then Jeremy the power tripping department manager says I have to park at the front of the store I said sure and tried to finish my call all the while he impatiently is giving me the stink eye just staring at me then starts writing my license plate number down and calls security on me and tells them that I’m not moving and that I’ve got his license plate number so if I’ve done anything, all in a voice loud enough, so I can hear him with the implication that I’m a thief or something ! As I’m driving out, I said to him, are those white lines not parking spaces Jeremy replies No I am on private property and that the parking spaces at side of building are not parking ! Jeremy, next time you ask somebody to move, give them a chance to move. It’s illegal to drive with a phone in your hand. Also, if you don’t want people at the side of the building, put a sign and block it off never been treated so rudely at any place I’ve tried to shop for parking In between two white lines that were clearly a parking space. I also heard the same guy giving Hell to an employees inside. I recommend the Home Depot down the street. Have not yet had to deal with power tripping employees there or had my plate recorded. I will not be shopping there again! Pretty sure Jeremy needs a demotion its a wonder his head fits though the drive in door
Frequently Asked Questions About RONA+ Windsor East
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What product categories does RONA+ Windsor East offer?
RONA+ Windsor East offers a wide variety of home improvement products including appliances, bathroom fixtures, building supplies, electrical items, flooring, furniture, kitchen products, lighting, plumbing, tools, outdoor decor, and more.
What are the store hours for RONA+ Windsor East?
The store is open Monday to Friday from 7:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does RONA+ Windsor East offer delivery and pickup services?
Yes, RONA+ Windsor East offers in-store pickup, delivery, and no-contact delivery services for customer convenience.
Can I rent a truck or tools at RONA+ Windsor East?
Yes, truck and tool rentals are available at RONA+ Windsor East. You can contact the store to reserve and confirm availability.
How can I return or exchange an item purchased at RONA+ Windsor East?
Returns can be made in-store with your original receipt within 90 days, or through the Returns and Orders page online. For more details, you can contact customer service or visit their website.
What payment methods are accepted at RONA+ Windsor East?
RONA+ Windsor East accepts payments via Visa, MasterCard, American Express, cash (in-store only), cheque, and PayPal for online purchases.
Does RONA+ Windsor East offer installation services?
Yes, installation services including appliance, flooring, roofing, cabinetry, bathroom, and more are offered. Details and participating stores can be found on their installation services page.
Is there a Pro Desk or Garden Centre nearby at RONA+ Windsor East?
Yes, the Pro Desk and Garden Centre are located within or near the RONA+ Windsor East store, providing specialized building supplies and garden products to support your projects.
What nearby stores can I visit before or after shopping at RONA+ Windsor East?
Nearby stores include Walmart, HomeSense, Michaels, Marshalls Canada, and Staples, offering additional shopping options such as groceries, home goods, crafts, clothing, and office supplies.
Are there dining options near RONA+ Windsor East for a quick meal or coffee?
Yes, nearby dining options include Tim Hortons, McDonald's Canada, Hurry Curry (Indian restaurant), and various cafes where customers can enjoy a meal or coffee before or after shopping.