Access Storage - Stouffville

Reviews

• MM

  Megan Laursen Media

  Feb 20, 2026
  1.0
  Absolutely horrible. Never, ever store your items here. If you look at my review history, you'll see only positive reviews. My experience with Access Storage has been so terrible that I feel the need to leave my first negative review. On July 29/2025 I incurred over $100 in fees from a truck rental due to the false advertising Access Storage has about 24/7 Access. They fail to advertise that this location is an exception to that rule, and you'd have to look into their specific website apparently to find that out. I also had no notice, despite detailed monthly billing statements, informing me when the promo I signed up on was ending and the sudden doubled bill came as a shock. Please note that if you are even a little late on your bill, they will harass you with emails, texts and constant calls, so it is very reasonable to expect that at least a note of increase would be added to the last promotional bill. I submitted a Better Business Bureau complaint in the summer of 2025 after the Manager at this location, Rinkje, refused to do anything in line with any sort of customer service. Now, in February 2026 (6 months later) I finally got in touch with the Senior Manager, Michael Hu, who proceeded to cut me off, yell at me, and tell me there is absolutely no repair they are willing to make for the fees I incurred due to their advertising while blaming me, the consumer, for their mistakes as a company. I have a recording that I will be submitting to news organizations of Michael Hu, a grown man, raising his voice and cutting off a young woman who wanted her concerns addressed after 6 months of no resolution or response. BBB themselves told me they had a hard time getting in touch with this business, but according to Michael Hu, he "tried to contact me right away". They continue to refuse any sort of resolution.
• DH

  Danielle Hicks

  Feb 10, 2026
  5.0
  Highly recommend using this facility! Rinkje was super helpful & kind ❤️ facility is easy to access and very clean.
• MK

  mark kilpatrick

  Feb 10, 2026
  5.0
  Good , clean , easy to deal with.
• DL

  DongMei Lin

  Jan 27, 2026
  5.0
  Very good service and super helpful people there, thank you for your help!
• MF

  Martin Fong

  Jan 20, 2026
  5.0
  Storage unit are well lit and have easy access. Easy to setup and fast service. Rinkje was great. She gave me a tour and was very helpful. She accommodated me switching to different unit when needed.

Frequently Asked Questions About Access Storage - Stouffville