Brand Certified
The Brick
4.5(4421 reviews)
Certified by The Brick • Apr 12, 2026
Business Details
25 Consumers Dr, Whitby, ON
L1N 9S2, Canada
Certified by The Brick • Apr 12, 2026
(905) 444-9044
Certified by The Brick • Apr 12, 2026
http://www.thebrick.com
Certified by The Brick • Apr 12, 2026
About
Certified by The Brick • Apr 12, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Apr 12, 2026
Hours
Certified by The Brick • Apr 12, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
Reviews
4.5
4,421 reviews
5 stars
3,590
4 stars
313
3 stars
128
2 stars
74
1 star
316
- RMRebecca Menchenton1 day ago1.0The return policies that the brick has is bs , the sales person on the phone said to me if the customer does not ask we will not tell you and it is on the back of your receipt . Once you open the product they will not take it back even if it has only been 8 hours . Don’t buy anything from the brick . They don’t work with you . Worst customer service ever seen (Whitby location )
- PMPaul MacIntyre6 days ago5.0Unlike other delivery personnel lately, the Brick guys took off their shoes , rolled out a mat and were careful with my new flooring as they assembled the furniture. They were pleasant , and answered the few questions I had. Other delivery guys recently walked across my floors with wet shoes without any hesitation. I certainly appreciated the attitude of the Brick guys. Thank you !
- LCLAUREN CLARKEApr 6, 20263.0Ordered online, and wanted to log back in and add to my order, and it was nearly impossible to do through the online help, as well as speaking with customer service, there was a language barrier which made it difficult to achieve what I needed. After three hours on the phone I finally received the help I needed with James. I was so thankful for his calm and caring attitude, all he wanted was to make me satisfied. The bedroom set will be delivered this weekend and I really hope it all runs smooth.
- SCSheila C.Mar 26, 20264.0My sales person was lovely. I ordered a sofa bed [to be put together soon], a chest of drawers [to arrive in a few weeks] and a floor lamp. The demo lamp was not plugged in. I specifically asked if all three lights could be turned on Independently. I was told 'yes' unfortunately, all 3 lights do NOT turn on independently, they are all on or all off. When I called the Brick to see about returns [my plan was to buy another floor lamp with light options for one or all three turned on], I was told it could NOT be returned. I am very disappointed because now I have a light that does not suit my needs. I am extremely disappointed in the lack of Customer Service. My hope is that my sofa bed and chest of drawers will be satisfactory because my light definitely isn't! At this point, I am unsure if I will use The Brick again.
- JLJulia LugtonMar 26, 20261.0The people here were so rude to me and promised our couch would be delivered on a certain date. It was never delivered on that specific date. I kept asking to speak to a manager and they kept redirecting me to different people until I demanded to talk with a manager. The manager told me it’s not in stock anymore and we would have to just wait until it comes in. I asked for a refund and they said no. They said all they can do is help me if I need to buy anymore furniture. I asked if I could call a head office number and they told me no and to Google that myself if I want to call them. They told me I just have to wait until my couch is there in stock again. With no time frame. I will never shop here again. It was so unprofessional and please do not get into the same situation I was put into
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy depends on the item purchased. For complete details, visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of purchase, The Brick will refund the difference. Some conditions apply.
Can I cancel my order and receive a refund?
Orders can be canceled with a refund prior to product delivery or pickup. Refunds are made to the original payment method. Deposits on special orders are non-refundable.
How can I add an extended warranty to my purchase?
Extended warranties can be added during checkout online or in-store, or up to 30 days after receiving your product by visiting a store. Options vary by product.
What are The Brick Whitby's pickup hours?
Pickup hours are Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
What delivery and pickup services does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services to most areas in Canada.
What types of products does The Brick sell?
The Brick sells furniture, mattresses, appliances, and home electronics including sofas, dining sets, refrigerators, washers, TVs, and more.
What nearby dining options are available near The Brick in Whitby?
Nearby dining includes Bâton Rouge steakhouse, Starbucks Canada for coffee, Tim Hortons fast food, Wendy's burger restaurant, Big Boys Burgers, Pita Deli, Denny's American restaurant, Chuck E. Cheese family restaurant, Bistro 67 cafe, and Beertown Public House pub.
Are there nearby entertainment and recreational activities near The Brick store?
Yes, nearby you can enjoy LaserMaxx Whitby and Laser Quest for laser tag, and iFLY Whitby Indoor Skydiving for an indoor skydiving experience.
What nearby automotive services can assist customers visiting The Brick?
Nearby automotive services include Jeep Canada dealership, Menzies Chrysler repair, Petro-Canada gas station and car wash, Peter van Dorsser Whitby-Oshawa Honda dealer, Get Approved Durham, Zeenat Baig car sales, Mercedes-Benz Durham dealership and repair, Joseph Campbell Whitby Oshawa Honda, and Firnas Motors engineering services.
Brand Certified Facts from The Brick
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Certified April 12, 2026Yext Knowledge Graph
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