Welland RONA

Reviews

• ZH

  Zahid Hussain

  Mar 29, 2026
  3.0
  RONA Welland can be a bit of a hit‑or‑miss experience. Some staff members genuinely go above and beyond to help, offering great service and making you feel taken care of. Others, unfortunately, seem more interested in avoiding customers than assisting them. Once, my car was scratched in the backyard while loading and manager asked me to call me bask she never did. My biggest concern, though, is the frequent lack of stock. More often than not, I end up having to drive all the way to the Niagara Falls location to get what I need. Their inventory is far more reliable, and the customer support there is consistently excellent. In fact, Niagara Falls RONA feels like the best in the region when it comes to both product availability and service.
• MS

  Mary Sergenese

  Mar 7, 2026
  5.0
  We came in to purchase a toilet that we researched online. Haiden and Ephraim came right over to help us find the one we were looking for....great teamwork. We thought it was no sales tax but after reading the fine print we were wrong so Zander was quick to ring in our sale and set us on our way. An extra shoutout to Haiden for putting the toilet in our car for us! We appreciate all 3 of you for your great service.
• DS

  Dave Stell

  Feb 18, 2026
  5.0
  Thought I was going to have a problem returning a paint sprayer that we didn’t use, or even open. But after speaking the Peter, we cleared up the misunderstanding. Really appreciate the fair treatment. Retail is not an easy job. I will continue shopping here, for sure.
• AT

  Adrienne Tyndall

  Jan 4, 2026
  1.0
  Not sure why I even kept trying this location after so many disappointingexperiences. Staff are not helpful or knowledgeable. What's pushed me to finally write a review was because of my recent experience with your paint department. I had an older can of Rona brand paint - semi gloss, base 2 that was bought 5+yrs ago. Your employee told me she would not be able to tint it and basically good luck (another location had no issues at all helping me get it tinted). Alright then... handed her the paint chip I wanted and said to mix me the equivalent. She said Rona brand was on sale and it's a great product. A few days later when it was time to paint, I looked at the can and saw she mixed me eggshell. Not sure in what world that's equivalent to semi gloss. I'm painting a bathroom. Absolute basics would be NOT to sell eggshell for that project. Was a hassle to return the can as the manager said "well my staff member is just going to say she made you what you asked for." Maybe you should train your staff better..?? Why is the customer more knowledgeable? I went to the other Rona on Niagara St in Welland and those guys were fabulous and extremely knowledgeable. Avoid primeway drive and go to Niagara st if you want any sort of customer service.
• KD

  K D

  Dec 12, 2025
  1.0
  Attempted to exchange an outdoor light that has a 5 year warranty because it failed after 4 months and very little usage. While explaining the situation to the supervisor, she turned her back and walked away, effectively ending the conversation without another word. Returned the unopened box to its place and walked out, only to find her chasing after me. She ran back inside the store once she realized she was spotted. Felt like she was accusing me of stealing in addition to refusing to discuss my situation. Contacted Rona customer service, they apologized for the interaction and asked if I still needed assistance with the exchange. I responded yes and followed up 3 days later. It's been over two weeks now and still no word from them.

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