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RONA Val Caron has the best articles and products for your renovation, construction, and home decoration projects.
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
188 reviews
5 stars
105
4 stars
43
3 stars
17
2 stars
8
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the friendly and helpful staff, others reported poor service and lack of product knowledge.
Product Availability
Customers noted a good selection of stock, but there were complaints about inconsistent inventory and issues with online order accuracy.
Store Environment
The store is generally well-maintained and organized, but some customers mentioned problems with the outdoor storage of products and the need for better management of the yard staff.
Pricing
Prices are considered fair and comparable to competitors, though some customers found certain items to be pricey.
- DCDan CayenDec 20, 20254.0good customer service. lacking materials in many departments but overall great place for regular home projects
- JBJojo BrienDec 15, 20251.0Really bad customer service! We ask for a price of countertop one staff tool is i be right with you but we wait longtemps for him, we found him in a all taking to a other staff we ask for assistance for someone else we found 3 staff but they were taking with each too. We there a thing around 1/2 hrs till don't know the price, we decided to good to home depot, Poeple there Really friendly and good service.
- LWL WNov 5, 20255.0Good selection of stock and prices seem fair/comparable to other hardware stores.
- CPCory PakkalaOct 5, 20253.0Inside is always perfect. I’m done with the yard unless that ol’ feller is working. The young lad told me I can’t be smoking a cigar there. I told him I understand but it’s not lit. He went further to explain that it looks like I’m smoking. I just came from Metro and had it in my hand the whole time without an issue but he said it makes him look bad. This is where common sense fails again. Should I have also taken the one in my pouch out and left it in the truck? C’mon managers, let’s educate common sense here as well as customer service. Every trip is $400+ but it seems like I may have looked like I might have been possibly smoking. The ol’ feller would have had no issue.
- KCKerry ConnorsSep 12, 20255.0Excellent service inside and in the yard !!
Frequently Asked Questions About RONA Val Caron
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is the return policy at RONA Val Caron?
You can return products, except appliances, within 90 days of purchase in original condition with receipt for a refund, exchange, or store credit. Visit rona.ca/en/returns-and-refunds for details.
How can I check the status of my order?
Check your order status online by entering your order number and email, or by logging into your RONA account. You'll receive email updates if the status changes.
Does RONA Val Caron offer delivery and curbside pickup?
Yes, RONA Val Caron provides both curbside pickup and delivery services. Delivery is free for parcel shipments over $49, with truck delivery available for larger items.
What are the store hours for RONA Val Caron?
The store is open Monday to Friday from 7:00 a.m. to 7:00 p.m., Saturday from 8:00 a.m. to 6:00 p.m., and Sunday from 9:00 a.m. to 5:00 p.m.
How do I pick up my online order at RONA Val Caron?
You will receive an email when your order is ready. Go to your selected store's pick-up zone with your photo ID and confirmation email. You have 7 days to pick it up.
Can someone else pick up my order for me?
Yes, you can designate someone 16 or older to pick up your order by providing a copy of the confirmation email and government-issued photo ID.
What brands are available at RONA Val Caron?
You can find brands like KitchenAid, Dyson, Dewalt, Husqvarna, Frigidaire, Broil King, Weber, Kohler, Bosch, Cub Cadet, Craftsman, Black and Decker, Nest, and Whirlpool.
What nearby places can help me with home and garden projects around RONA Val Caron?
Nearby you can visit the Garden Centre at RONA for plants and gardening supplies, Pro Desk at RONA for building supplies, and Valley Outdoor Power Equipment for outdoor gear and tools.
Are there any nearby automotive services accessible when visiting RONA Val Caron?
Yes, you can find automotive services like Fountain Tire for tire and repairs, Ultrashine for auto detailing and car wash, Speedy Glass for auto glass services, and Skagz Car Care for car washing nearby.
What home improvement stores are located near RONA Val Caron for additional shopping options?
Nearby home improvement stores include Val Caron Home Building Centre, Home Hardware Building Centre & Furniture Stores, and Classic Hardwood Floors for flooring and building supplies.