Leon's Furniture

Reviews

• MK

  Mohammad Amar Khan

  2 days ago
  1.0
  ZERO STARS. DO NOT BUY FROM LEONS. I am writing this with deep regrets on my order that I placed with Kitchener Leons. This is an extremely unprofessional company. For a company with a great reputation and a lasting customer base. This was my first and last order from them. I had placed an order for a mattress in Jan 2026. The delivery company that Leons uses is a Joke and extremely unprofessional. They drove into the driveway and damaged the retaining wall that I had constructed in 2025, which had cost me a huge sums of money. The driver and the helper didn't mention a thing about the damage and were rude. They dropped off the mattress and left the property. I noticed the damages later that day and when I checked the camera footage, I discovered the delivery driver had damaged the retaining wall. I notified Leons about this and was told to submit pictures and quotes, and they would look into it. Its now been over 3 months and I still dont have an answer, I keep following up and getting told they are working on it. They have never called me back to give me any updates. Everytime I call, I am told to leave a message for the warehouse manager Mike who doesn't seem to have any answers and is too busy to give me any updates. I don't recommend anyone order from Leons and if you do then have it picked up because the delivery will end up causing you more issues and a headache than a simple relief of getting your items. The front of my house at the moment looks like a mess and its thanks to Leons. I wish I had never ordered from them.
• JG

  Jack Gomes

  Apr 24, 2026
  5.0
  The delivery drivers were amazing, they were super friendly, and made sure they didn't hit anything that was on the wall. They also figured out a way to get the sofa through the doorway when we thought it wouldn't pass! Overall they were great
• PL

  Perry Lee

  Apr 22, 2026
  5.0
  Good experience from showroom/warehouse to delivery. Love the real time tracking of the delivery - much better than the old 9-5 window!! This is a huge improvement for the customer experience. Delivery people were and took care to not bump into walls or doorways. They also helped me move back a stove which I had moved out to make the path better for them.
• AM

  Anita Moothana

  Apr 18, 2026
  1.0
  I have been a loyal, consistent customer of Leon’s for years, which makes this review even more frustrating to write. My recent experience completely changed my opinion, largely due to an interaction with a staff member named Dave. His behaviour was unprofessional, dismissive, and, in my experience, misleading. Even while we were actively discussing the purchase, he gave the clear impression that a quoted price included all aspects of the product, rather than properly clarifying that it referred to separate items. This lack of transparency felt intentional and left us making a decision without full and accurate information. The sales approach came across as overly aggressive and lacking honesty, relying on tactics that prioritized closing the deal over ensuring the customer fully understood what they were paying for. As a long-time customer, I expected straightforward communication, but instead I left feeling misled and taken advantage of. It’s incredibly disappointing to see how quickly years of loyalty can be disregarded. Because of this experience, I will not be returning to Leon’s. One interaction with Dave was enough to undo any goodwill I had toward this business. Management should seriously review how their staff communicate pricing and details, because this was a significant failure in transparency and customer service.
• TK

  Tina Khampheng

  Apr 11, 2026
  5.0
  Great experience at this location! :) Jassi was super helpful. I appreciate the space he gave us at our first visit as, we then purchased our sectional and rug. Returned today for a second visit for a dining table set and mattress. We got the same sales rep. Again, patience but was there when we needed his help. Thank you!! The delivery guys were amazing! Very careful with placement and very respectful 🙏

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