Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
675 reviews
5 stars
514
4 stars
49
3 stars
21
2 stars
12
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Brittany, Zuhal, and Kishan, highlighting their patience and knowledge.
Delivery Issues
Several reviews mentioned significant delays and issues with deliveries, including receiving incorrect items and poor communication regarding delivery status.
Sales Experience
While some customers had positive experiences with sales associates, others reported a lack of engagement and assistance when browsing in-store.
Product Quality
Mixed feedback on product quality; some customers were satisfied, while others reported receiving damaged or incorrect items.
After-Sales Support
Numerous complaints about poor after-sales service, particularly regarding warranty claims and returns, with customers feeling unsupported.
- PKParisa Khodadoust1 day ago1.0I am extremely disappointed with my experience at The Brick in Toronto. I purchased a pillow that, within one week, caused significant neck pain and headaches due to my pre-existing medical condition. Despite contacting customer service, the store, and even a supervisor, my request for a return was repeatedly denied with the sole explanation of “policy,” without any consideration for the fact that the product was unsuitable for health reasons. Under Canadian consumer standards, when an item directly causes physical discomfort, sellers are expected to provide reasonable solutions such as a return or exchange. Instead, I received dismissive responses and no accountability. What was most shocking was the unprofessional recommendation I received: “keep this one and buy another one that suits you.” This is not a solution, it is a refusal to acknowledge the customer’s health and legitimate concerns. The Brick’s unwillingness to provide a fair remedy, even when the product negatively affects a customer’s well-being, raises serious questions about their commitment to consumer care and ethical business practice. I am sharing this experience so others with medical conditions can be aware that this company may not accommodate or even meaningfully listen to such concerns.
- MMManuel4 days ago5.0I found it very frustrating in completing my Brick order payment. It kept responding that the payment could not be processed although I entered all my details correctly. I engaged Brittany S through the Customer Service Chat. She was fabulous in assisting me until the payment finally was accepted. Thanks Brittany!!
- NKN El Khoury4 days ago5.0Excellent service. I purchased online and Brittany S was wonderful to work with, very patient and professional, friendly at the same time. She made the purchase process a very easy one! 5 stars
- SSSandra5 days ago5.0Thanks so much to my online chat agent, Brittany S., who assisted me in navigating a great purchase! She was so patient while I asked questions and sorted out the specifics of the products and finally the payment process. I really appreciated her attention to detail, knowledge of the items! Brittany was a super fast communicator and reflected on everything I wrote about. Well done and I hope to do more purchases with the Brick again soon! I ended up buying two of the amazing cooling mattress covers (Bedgear Vertex Performance mattress protector)...saving one for a Christmas present!
- MPMaegan Peters5 days ago5.0Had a great experience with Brittany, a manager in Customer Service Support. So helpful. Thank you!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For full details, please check the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price at The Brick or a competitor within 30 days of purchase, they will refund the difference, subject to conditions.
Can I cancel my order and get a refund at The Brick?
You may cancel your order before delivery or pickup and receive a refund. Refunds are processed to the original payment method, with some exceptions for cash payments and special orders.
How can I add an extended warranty to my product at The Brick?
An extended warranty can be added during purchase online or in-store, or within 30 days after receiving the product by visiting a store.
What delivery options does The Brick provide?
The Brick offers Premium Delivery in most areas, contracts third-party couriers where necessary, and ships via Canada Post for some products. Delivery is not available to the United States.
What installation and assembly services are available at The Brick?
The Brick provides licensed installation and assembly services for appliances, electronics, and furniture at competitive prices. Details are on their Installation and Assembly page.
What payment methods can I use at The Brick?
The Brick accepts American Express, cash, financing options, MasterCard, and Visa for payments.
What are The Brick's store hours?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. It is closed on regular holidays except November 11, 2025, when open 10:00 to 21:00.
How can the nearby College Park shopping center complement my visit to The Brick?
College Park shopping center is close to The Brick, offering customers a variety of shopping and dining options to visit before or after shopping for furniture and appliances at The Brick.
Are there convenient dining options near The Brick?
Yes, restaurants such as Amato Gyro, Horangee Sikdang, Indian Studio Kitchen, and KFC are nearby, making it easy to grab a meal before or after visiting The Brick.
What fitness facilities are close to The Brick for customers looking to stay active?
Planet Fitness gyms are located near The Brick, offering a convenient option for customers to work out before or after shopping.