About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
1,961 reviews
5 stars
1,517
4 stars
100
3 stars
80
2 stars
46
1 star
218
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly Chrisanthus, Ritu, and Fawaz, who provided excellent assistance during their shopping experience.
Delivery Issues
Numerous complaints were made regarding delivery delays and poor communication, with customers expressing frustration over missed delivery windows and lack of accountability.
Product Knowledge
While some staff were noted for their product knowledge, there were instances where employees were unable to answer questions or provide adequate information about products.
Sales Experience
Several customers reported positive sales experiences, highlighting the patience and support of sales associates, although there were also mentions of high-pressure tactics from some staff.
Warranty and Returns
Customers expressed dissatisfaction with the warranty process and return policies, citing difficulties in resolving issues with defective products.
- SMSteven Munro6 days ago1.0I had a very frustrating experience with this furniture store. I was given unclear and inaccurate information multiple times, which led to delays and wasted appointments. There did not seem to be good follow-through or attention to detail from the staff(Kevin) I dealt with, and resolving even simple issues took far longer than it should have. Unfortunately, I cannot recommend this business, as the level of service and competence was well below expectations.
- MLMatthew LeeJan 2, 20261.0This is one of the worst service I have received ever. Not only did I received my package almost a week later even though they called the day of the delivery that they would delivery it in 72 hours and got thing with these 3 days but when I emailed the company about why my package was late I didn't even get a reply back. I emailed the company 3 times and no one got back to me. I even went to the mississauga to refund my order and they stated that they will call the company to let them no and they still didn't answer. Even the mississauga brick said they would email me and let me know about the process but they didn't. I get that it's a different branch but they're the same company and they should be able to contact each other and be able to communicate. This was very unprofessional of you guys and very rude and uncalled for to just ignore me like that. Never buying from you guys again
- YRYnes RodriguezDec 23, 20255.0My husband and I had a great experience at this location. We couldn't give enough thanks to this lovely lady Samantha. She was really nice and patience with us. We know customer service is not an easy job but we were really satisfied being help with her assistance. Thanks a lot Samantha for your great customer service! We will be back for sure.
- AKAniko KaszasDec 22, 20255.0I wanted to give a shout out to Avhimanyu and Natalia because they were such lovely salespeople and really went above and beyond when helping my husband and I find the perfect couch for our tiny space. We're very happy with the couch we ultimately got, as well as the customer service experience thanks to the excellent staff. I was especially impressed with Avhi, who helped us solve some problems with our initial choice (because our house is so tiny!) and came up with a timely and perfect solution. Thanks guys!
- AKAnand KambleDec 14, 20251.0*** Please DONT buy from this store *** During the black Friday week we bought a couch and a chair from this store and the salesperson Manav Sibal told us that it’s available to deliver whenever we want.. we specifically told him that we are moving in December to a new place and we want our delivery around that time he said no problem at all .. we paid in full and started buying other furniture around same style to match our couch and chair.. today on 14th Dec when we went their to check on our delivery status he said its not available and will be delivered in Jan 2026.. when we told him but that was not what you said while purchasing he started shouting at my wife “its not in my hands, Its your fault that you want the couch which is not in stock, you can choose other couch right now and we can deliver “ I mean what the hell is that logic? We had a horrible experience at this store.. please even if this store is closer to your house DONT VISIT. You can get professional people to deal with at other stores but not at this store. I am formally raising a complaint against this guy and this incident made me not to buy anything from the brick ever again. Dont want to deal with this kinda stupidity in future.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Check the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes. If you find a lower price on the same brand and model within 30 days of purchase at The Brick or a competitor, we'll refund the difference. Some conditions apply.
Can I cancel an order and receive a refund?
Yes. Orders can be cancelled before delivery or pickup either in-store or online. Refund methods depend on original payment.
How can I add an extended warranty to my product?
You can add an extended warranty during purchase in-store or online, or within 30 days after receiving your product by visiting a Brick store.
Does The Brick offer delivery services?
Yes. Premium Delivery is available in most areas. For locations not served directly, third-party shipping is used. Delivery is within Canada only.
What are the store hours for The Brick at 1352 Dufferin St, Toronto?
Monday to Friday: 10am–9pm; Saturday: 10am–7pm; Sunday: 11am–6pm; Holiday hours may apply.
What payment methods does The Brick accept?
We accept American Express, Visa, Mastercard, cash, and offer financing options.
What types of products are available at The Brick?
We sell furniture, mattresses, appliances, home electronics, and related home goods from many top brands.
Which nearby stores can I visit for additional furniture options?
Nearby furniture stores include Harding Wood Furniture and New Payless Mattress and Furniture, located close to The Brick store on Dufferin St.
Are there nearby dining options where I can eat before or after shopping at The Brick?
Yes, nearby restaurants include North of Brooklyn Pizzeria, The Greater Good Bar, American Eclectic Burger, and Wings & Things.
What nearby services can assist with home improvement related to my purchases at The Brick?
Nearby services such as South Park Design Build and Ponte Plumbing Supplies can help with home improvement and construction needs.