Brand Certified
The Brick
4.4(1940 reviews)
Certified by The Brick • Mar 01, 2026
Business Details
1352 Dufferin St, Toronto, ON
M6H 4G4, Canada
Certified by The Brick • Mar 01, 2026
(416) 535-3000
Certified by The Brick • Mar 01, 2026
http://www.thebrick.com
Certified by The Brick • Mar 01, 2026
About
Certified by The Brick • Mar 01, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 01, 2026
Hours
Certified by The Brick • Mar 01, 2026
Reviews
4.4
1,940 reviews
5 stars
1,499
4 stars
101
3 stars
80
2 stars
44
1 star
216
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of sales staff like Chrisanthus and Ritu, while others reported negative experiences with customer service, including unresponsive representatives and aggressive behavior.
Delivery Issues
Numerous reviews highlighted significant problems with delivery, including delays, lack of communication, and unfulfilled promises regarding delivery dates.
Product Knowledge
While some customers appreciated the knowledgeable assistance from staff, others encountered employees who were unable to provide adequate information about products.
Sales Experience
Overall, many customers enjoyed their shopping experience, citing friendly and accommodating staff, though there were complaints about high-pressure sales tactics and misleading information.
- NNNaila4 days ago5.0Amazing experience! Mr Fahad was very kind and quick to answer all my questions. The product quality exceeded my expectations and was packaged carefully. I would definitely buy again. Thank you for the great service!
- AJAnson Jos4 days ago5.0Went today to the store cus I heard there was a sale going on. Fawaz helped me pick the right mattress for the right price. 100% would buy from him again
- TVTishk vlogs5 days ago5.0Wow. I just had the perfect day at the Brick with Fawaz, my sales guy. He and Tishk from Customer went above and beyond help me get my stuff on time. Would highly recommend getting their service
- FFFern Santos FurtadoFeb 15, 20265.0Chrisanthus helped us purchase a range and microwave today and we could not be happier with the service he provided. He answered all our questions patiently, helped us secure the best price and was pleasant and professional throughout.
- SFSteve FashFeb 7, 20265.0We had an outstanding experience working with Ritu Narang at The Brick during the purchase of furniture for our home. From start to finish, Ritu demonstrated exceptional professionalism, product knowledge, and genuine care for ensuring we found exactly what suited our needs. She took the time to understand our preferences, offered thoughtful recommendations without any pressure, and guided us through the options with patience and expertise. Her attention to detail and commitment to customer satisfaction made the entire process smooth, efficient, and enjoyable. What truly stood out was her responsiveness and willingness to go the extra mile to make sure everything was handled properly. Thanks to Ritu’s excellent service, we feel confident and excited about our new furniture. We highly recommend Ritu Narang to anyone looking for knowledgeable, attentive, and trustworthy service at The Brick.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
Brand Certified Facts from The Brick
The Brick partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
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- Legal business name
- Hours of operation
- Phone number
- Official website