Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA+ York provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ York & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.9
1,682 reviews
5 stars
775
4 stars
450
3 stars
169
2 stars
70
1 star
218
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with many customers reporting unhelpful or rude staff.
Product Availability
Customers frequently noted issues with product availability, including items being out of stock despite online listings.
Store Cleanliness
Some reviews praised the store's cleanliness and organization, while others highlighted a lack of staff presence.
Mixed Experiences
While some customers had positive experiences with helpful staff, many others reported dissatisfaction with service and product issues.
Competitive Pricing
Customers mentioned that Rona generally offers competitive prices compared to competitors like Home Depot, but some felt prices were inflated.
- VEVictoria E.2 days ago5.0I'd like to thank Alba for her excellent service. She went out of her way to help us with her knowledge and kindness, finding the exact paint color I needed. Thank you for your time and patience, Alba! 😀
- EAEdward Annable5 days ago1.0When to the store and was looking for plumbing staff had wait and when staff member came they had know Knowledge of and couldn't find what we were looking for
- RCRightaway CarhaulersNov 12, 20252.0Don't come here to get a key they have the machine but you got to go to the self-service one which charges $ 6.29 for a regular key
- DBDavid BaratSep 25, 20251.0Terrible customer service. I went to this location and picked out a fridge, stove, dishwasher and hood fan for my kitchen. Some of the items were not in stock and the employee in the appliance department, Peter, told me he would call me back when he could either locate the said appliance. All the products were Whirlpool and a NuTone hood fan. He also informed me that I should wait a few weeks because there was a promotion where Rona was coverering the sales tax. He never called back and when I did, 2 weeks later, he didn't remember me even though he took my information down. He was very unenthusiastic and unapologetic about getting back to me and when I asked him if I should just go to another appliance store, Home Depot, he said that he couldn't tell me what to do and if that was my choice, so be it. I can't believe that an employee of a company would not try to talk you out of going to another store instead of trying to secure a $4,000+ sale. When I confronted him about his lackadaisical attitude he became hostile so I hung up. Needless to say, I guess I'm going to home Depot which is a shame because I wanted to buy my products at a Canadian company.
- FAfenny anggelinaSep 21, 20251.0My husband ordered a window, and was told it would be ready in about 30 days. It’s now almost the end of September and the window still hasn’t arrived. It’s getting colder, and I’m very disappointed. I chose to support Rona instead of the bigger stores, but this delay makes me feel like I made a mistake. And i try to contacted customer service too but no answear. Really big mistake
Frequently Asked Questions About RONA+ York
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products can I find at RONA+ York?
RONA+ York offers a wide variety of home improvement products including paint, flooring, electrical items, bathroom fixtures, kitchen faucets, lighting, appliances, furniture, power tools, and many more home essentials.
What are the store hours for RONA+ York?
RONA+ York is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does RONA+ York offer delivery and pickup services?
Yes, RONA+ York provides in-store pickup, delivery, and no-contact delivery services for customer convenience.
How can I check the status of my order from RONA+ York?
You can check your order status online by entering your order number and email address or by logging into your RONA account. Email updates are sent when your order status changes.
Is truck rental available at RONA+ York?
Yes, RONA+ York offers truck and van rentals. You can reserve by contacting the store directly. Availability is on a first-come, first-served basis and rentals require a valid driver’s license and credit card deposit.
Are installation services available at RONA+ York?
Yes, many installation services are offered including appliance installation, flooring, cabinetry, bathroom plumbing, windows and doors, and more. Visit the installation service page online or inquire at the store for details.
What payment methods does RONA+ York accept?
RONA+ York accepts payments by Visa, MasterCard, American Express, cash (in-store only), and PayPal for online purchases. Credit is also available.
How can I find RONA+ York if I'm using public transit?
RONA+ York is located at 1300 Castlefield Avenue, Toronto, ON. Nearby, you can find transit-accessible locations such as the Home Services at The Home Depot and Garden Centre at RONA+. Checking local transit routes to these landmarks can help you reach RONA+ York easily.
Are there any nearby places where I can shop for home furnishings after visiting RONA+ York?
Yes, nearby you can visit Southport Outdoor Living and A Special Place - Toronto Home Furnishings for furniture and home goods, as well as Scavolini Toronto for interior design and home goods.
Is there a park near RONA+ York where I can relax after shopping?
Yes, Kay Gardner Beltline Park is a nearby national park and attraction where you can enjoy outdoor activities and relax after your visit to RONA+ York.