Business Details
About
Home Improvement StorePaint StoreFlooring StoreAppliance StoreKitchen Supply StoreBathroom Supply StoreOutdoor Furniture StoreBuilding Materials SupplierElectrical Supply Store
RONA+ Etobicoke (Queensway) provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Etobicoke (Queensway) & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.8
2,038 reviews
5 stars
897
4 stars
556
3 stars
227
2 stars
76
1 star
282
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while many others report rude, unhelpful, or dismissive interactions.
Staff Availability
Numerous reviews highlight understaffing issues, leading to long wait times for assistance and difficulty in finding help.
Product Knowledge
While some employees are noted for their knowledge and helpfulness, many customers express frustration over staff lacking product knowledge and training.
Store Organization
Customers appreciate the store's layout and cleanliness, but there are complaints about product availability and organization, particularly in locating items.
Online Experience
Several reviews mention issues with the accuracy of online inventory and the efficiency of the online order pickup process.
- UHU Heard2 days ago5.0Nick is awesome!! He helped me a lot this week and made my week.
- BTBao Anh Ta3 days ago5.0We had an emergency flood, and all stores closed at 9pm. I tried to my luck to rush to RONA and arrived at 9:05. The staff was extremely nice to let me in and quickly grab a sump pump. They kept the cashier open while I tried to find the stuff. The two gentlemen at the plumbing (or appliance) section were extremely helpful and went out of their way to help me find the right adapter to connect the sump pump to the garden hose. In a rush I forgot to ask for their names. Many thanks to the team for being super accommodating to help me with this emergency.
- GKGeorge KwiczalaDec 22, 20254.0I am happy to say that I have received a resolution to my issue purchasing the Suncast shed. Rona Queensway reached out to me with an email and then I got a phone call from Mary who is the ASM. She offered me the display model shed at an agreeable price and I am happy with the outcome. Thanks again for resolving this issue for me. Much appreciated.
- GKGeorge KwiczalaDec 9, 20251.0Unfortunately, I had a very poor customer service experience at Rona Queensway. I initially came in looking at a Suncast shed that I wanted to purchase in September. at that time they were on sale for 15% off. I asked if I could buy the display model that was already built but at a better discount because it was built already and outside and covered in bird poo and was told by NICK that at that time he was unable to discount the display models because there was too many in inventory around the city but to come back in October. I came back in October and was told no and to come back in November. I came back in November and was told once again told no and to come back in December. I just visited the store today and was told that they will not discount the display model even though there are now none available in the city anymore. Very Disappointed as I feel, I have been led to believe that I would get the display model shed at a larger discount and kept on coming back, only to be told at the end that they will not discount the display model. The only positive experience I had was dealing with Tristan, who was very helpful, but unable to offer Me the extra discounts saying that it was up to NICK and he would not do it even though he said that he would.
- MMMitra MoradmandDec 6, 20255.0I purchased a snow blower from the RONA store in Etobicoke on November 16, 2025, and had an excellent experience. I would especially like to thank Neville for his outstanding assistance. He took the time to explain the differences between the models, answered all my questions, and helped me choose the machine that best suited my needs. His knowledge and patience made the decision process much easier. I am very satisfied with my purchase and highly appreciate the quality of customer service I received. Thank you, Neville, for your guidance and support. I highly recommend this location to anyone looking for helpful and professional service.
Frequently Asked Questions About RONA+ Etobicoke (Queensway)
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products does RONA+ Etobicoke (Queensway) offer?
RONA+ Etobicoke offers a wide variety of home improvement and hardware products including paint, flooring, electrical items, bathroom fixtures, kitchen faucets, lighting, appliances, furniture, power tools, and outdoor accessories.
What are the store hours for RONA+ Etobicoke (Queensway)?
The store is open Monday to Friday from 6:00 AM to 9:00 PM, Saturdays from 7:00 AM to 8:00 PM, and Sundays from 8:00 AM to 8:00 PM.
Does RONA+ Etobicoke offer order pickup and delivery services?
Yes, RONA+ Etobicoke offers in-store pickup, delivery, and no-contact delivery services for customer convenience.
Can I rent a truck or van at RONA+ Etobicoke?
Yes, truck and van rentals are available. To reserve, contact the store directly. A refundable deposit and valid driver qualifications are required.
What payment methods are accepted at RONA+ Etobicoke?
Payments can be made via Visa, MasterCard, American Express, cash (in-store only), and PayPal for online purchases.
Does RONA+ Etobicoke provide installation services?
Yes, they offer various installation services including appliance installation, flooring, cabinetry, plumbing, and more. Details and quotes can be obtained in-store or online.
Where is RONA+ Etobicoke (Queensway) located?
RONA+ Etobicoke is located at 1604 The Queensway, Toronto, ON M8Z 1V1, Canada.
What nearby places can customers visit when shopping at RONA+ Etobicoke?
Customers can visit nearby places like the Pro Desk at RONA+ for building supplies, the Garden Centre at RONA+ for plants and gardening, and local eateries such as Subway to grab a meal before or after shopping.
How can nearby transit options help customers reach RONA+ Etobicoke?
Customers can use nearby locations such as the Subway sandwich shop as landmarks or stops when navigating to RONA+ Etobicoke, making it easier to find the store via public transit or on foot.
Are there other retailers or services near RONA+ Etobicoke that complement home improvement needs?
Yes, nearby stores like Canadian Tire offer complementary products, and service providers such as Roma Paving Services Inc can assist with building supplies, enhancing the full home improvement experience in the area.