Roche Bobois

Reviews

• SL

  Sheryl Long

  Jul 31, 2025
  1.0
  Extremely disappointed and angry for the service I received at the Toronto store. I've been a repeat customer, bought couches, loveseats, beds from them over the years. I am done after this. Ordered a $15,000 dining table in early 2024. It arrived in September, AND missing a table support part. The table’s been wobbly since installation. The store sent a replacement part around Christmas, but it was the WRONG part. I waited for a couple of months, radio silence. I followed up in Spring 2025 and was told someone would "look into it." It's now July 31, 2025. No update. No accountability. NO PART. Besides the sugar coated conversations I had over the phone, I received zero resolution. For the price I paid, this level of service is unacceptable. Loyal customer lost.
• AT

  AMC T

  May 26, 2023
  1.0
  After spending tens of thousands in store I was lied to, humiliated and made to beg for and chase my rightful refund by the staff and management at this store in such a way that in my opinion amounts to an attempt to defraud me. Some of the pieces I ordered had not arrived 9 months after ordering and leaving deposit. No updates were provided in the interim. 9 months in, I inquired about my missing items and learned there was still no known date for delivery. At this point I could no longer wait and asked to cancel (as per their policy in these cases) and I was willing to use deposit toward other pending purchases. Manager at this point blatantly lied to me that cancellation is not allowed. Had to get legal advice to review their policy, send them excerpts from their own policy and relevant legal disclosures from Ontario act that allow for returns in such instances of extreme delay without cause and cc the regional director. Only then, did they agree to cancel my order. Then it took weeks to try and get my deposit back; I emailed repeatedly inquiring about my refund without any reply. Finally refund was done by wire…some three weeks later after my husband stepped in.
• TS

  Tony Shamas

  Aug 6, 2019
  5.0
  Excellent quality, exceptional and lovely service by Monique Wood.

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