RH Toronto | The Gallery at Yorkdale

Reviews

• TA

  tess a

  Dec 21, 2025
  1.0
  I am deeply disappointed with the way my family and I were treated at RH Courtyard Yorkdale. As we browsed upstairs, we went to use the washroom. At the time, there were no ropes, barriers, or any indication that the area was restricted. Despite this, a staff member named Sebastian made a very public scene, aggressively asking “who let you upstairs,” in a tone that was embarrassing, confrontational, and completely inappropriate. What makes this even more unacceptable is that my family has previously purchased multiple furniture pieces from this location, and in the past we have regularly dined at the restaurant and browsed the gallery without issue. On earlier visits, restaurant staff themselves offered to bring tea to the furniture gallery area for us — so clearly this has never been treated as a problem before. Instead of calmly clarifying or apologizing for any misunderstanding, this employee chose to escalate the situation and speak to us in a way that felt disrespectful and humiliating. This is not how a luxury brand should treat paying customers, especially repeat ones. Because of this experience, my family will not be returning. RH positions itself as a premium experience — unfortunately, the behavior of its staff at this location does not reflect that standard at all.
• CM

  Chris Martins

  Dec 17, 2025
  5.0
  The service was top notch and the location is beautiful
• KK

  Kathy K

  Dec 16, 2025
  4.0
  I love this place I just really wish they had a bigger menu. I'm vegetarian so it's difficult. I do meet my friends here often. Atmosphere and service is wonderful. But please make a bigger menu.
• TT

  TonyV

  Dec 9, 2025
  1.0
  Terrible customer experience. We are furnishing a new home and made two initial large purchases. Two Alabaster table lamps that came cracked up the back, returned and not replaced. Two wall sconces that had flawed brass finish, returned and replaced. A new bedroom set with a damaged dresser arriving. RH exchanged the dresser with a (new?) one that showed up with more damage than the original and we have spend five weeks trying to get a repair tech out. On a positive note we purchased a couch that was manufactured in the USA and it is perfect quality. RH is a design and marketing company with (our experience with our product) Asia sourced product of questionable and poor quality. Their customer service has frustrated us into submission and the rest of the furnishings will be done elsewhere. They do not own issues and get them resolved. Just a lot of apologetic emails with promises that no follow-up is needed and a week(s) pass and you have to follow up. Shop elsewhere. It is good from far but far from good Maybe the food is good ?
• PK

  Prabhjot Kaur

  Dec 8, 2025
  4.0
  Experience was amazing. Limited vegetarian snacks options but enjoyed. Staff were friendly and efficient. Ambience is beautiful.

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