About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
301 reviews
5 stars
220
4 stars
34
3 stars
10
2 stars
6
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some praised individual sales associates like Anthony and Jamie for their helpfulness and knowledge, others reported rude and unhelpful interactions with staff.
Product Quality
Concerns raised about product quality, particularly with mattresses and appliances, with multiple customers experiencing issues shortly after purchase.
Sales Experience
Positive feedback on the sales experience with several associates, especially Anthony, who was noted for his patience and expertise, making the shopping process enjoyable.
Delivery Issues
Customers expressed frustration with delivery delays and issues, indicating a need for improvement in this area.
Store Environment
The store was generally described as clean and well-organized, with a good selection of products.
- EEElainaNov 27, 20251.0I purchased a mattress and box spring from The Brick, and within just three months the box spring started squeaking like it was decades old. Filing a warranty claim was a frustrating process that felt like jumping through hoops. I eventually received a replacement, but incredibly, the new box spring started squeaking again after only three months just from sitting on the bed. The quality of these products has gone downhill, and it’s extremely disappointing. I tossing them in the dump as I can’t be bothered with another warranty claim nor will I ever deal with the brick again. Office staff are extremely rude and not helpful. Jamie was our salesman and he was great but everyone else I encountered (manager and a girl I won’t mention) were terrible.
- THTammy HarperSep 30, 20254.0Service was good and we received the furniture in good condition and it was easy to assemble.
- LWLeah WSep 30, 20251.0Awful customer service employee and manager. Condescending and rude. Fantastic delivery drivers. They were polite and communicative.
- NDNicole DanisSep 19, 20255.0Very appealing to the eyes, lots of furniture and items to choose from. Staff are eager to assist.
- SMSusan MagnanSep 8, 20255.0Excellent service from Marc McNulity
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Check the Satisfaction Guarantee page on The Brick's website for complete details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model at a lower price within 30 days, The Brick will refund the difference. Some conditions apply, see the Price Guarantee page for details.
Can I cancel my order and get a refund?
Orders can be canceled any time before delivery or pickup at any Brick location. Refunds go to the original payment method; deposits on special orders are non-refundable.
How do I add an extended warranty to my product?
You can add an extended warranty during purchase online or in-store, or within 30 days after receiving your product by visiting a Brick store.
What pickup and delivery options does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services in most areas through their own team or contracted carriers.
What are The Brick's store hours?
The store is open Monday to Friday from 9:00 AM to 5:30 PM, Saturday 9:00 AM to 5:00 PM, and closed Sundays. Holiday hours may vary.
What brands does The Brick carry?
The Brick carries many brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and many more across furniture, appliances, and electronics.
What should I know about the nearby Music Box Music Department?
Music Box is a nearby electronics and music instrument store where customers can explore musical products, complementing The Brick's electronics selection.
How can I use the proximity of 'Timmins Appliance Services' to The Brick?
Timmins Appliance Services nearby offers appliance repair services, which can be convenient for customers who purchased appliances at The Brick and need service or repairs.
What nearby health and wellness services are close to The Brick?
Nearby you will find services such as Pat on the Back RMT - Registered Massage Therapy and JustNatural Holistic Spa, great for relaxation before or after shopping.