Business Details
About
Mattress StoreFurniture StoreHome Goods StoreBedroom Furniture Store
Elevate your sleep at The Brick Mattress Store. Embark on a journey of comfort as you explore our curated selection of top-tier brands, all conveniently available in your neighborhood. Our sleep experts are at your service, ensuring you discover the perfect mattress through our exclusive 180-night trial. Your satisfaction is guaranteed, promising rejuvenating nights and well-rested mornings. Unveil a new era of restful sleep and luxurious comfort with The Brick Mattress Store.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
418 reviews
5 stars
390
4 stars
10
3 stars6
2 stars1
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff, particularly Kristina and Jay, for their knowledge, friendliness, and helpfulness during the mattress purchasing process.
Product Knowledge
Many reviews highlighted the staff's expertise in explaining mattress options and features, making customers feel informed and confident in their choices.
Pressure-Free Experience
Customers appreciated the no-pressure sales approach, allowing them to take their time in making decisions without feeling rushed.
Delivery Issues
Some customers reported issues with delivery communication and timing, leading to dissatisfaction in a few cases.
Overall Satisfaction
The majority of customers expressed high satisfaction with their purchases and the overall shopping experience, often recommending the store to others.
- BNbrooke nelsonJan 2, 20265.0Jay was super helpful and easy to talk to about buying a mattress! No pressure when we walked in allowed us to look around and asked if we had questions. He gave us four different options and explained the difference and allowed us to choose the one we liked best!
- JMJan MaleDec 27, 20251.0Don’t do it. Bought a Stearns and Foster. Sent message and called for receipt and nope. And after I bought it they changed the delivery etc rules. Just poor quality. They are nice for a bit but after a year expect a lot of depressions in them. Just don’t go to this place. I bought two from here and never again!
- AAAdnan AshrafDec 26, 20255.0Excellent service and honest guidance. She took the time to understand my needs, explained the differences clearly without pushing, and helped me choose the right mattress with confidence. Very knowledgeable, patient, and professional throughout the process. Highly recommend asking for her if you want straightforward advice and a smooth buying experience.
- MBMirna BagusDec 13, 20255.0Kristina was an extraordinary help when I needed to look for a new mattress, she was very friendly and genuine. She helped a lot with breaking down my payment and helped me find the best option for the best price in my budget.
- AFAutumn FogalDec 9, 20255.0First time buying a mattress, and I came into this location and have nothing but good things to say. Kristina was fabulous and really took her time to explain everything and make me feel comfortable throughout the process. As a young woman it often feels difficult going into these spaced with no knowledge, however Kristina made the process easy, understandable, and provided excellent customer service.
Frequently Asked Questions About The Brick Mattress Store
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick Mattress Store's return policy?
Return policies vary by item. Visit the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick Mattress Store offer a price guarantee?
Yes. If you find a lower advertised price on the same brand and model within 30 days, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order at The Brick Mattress Store and get a refund?
Yes. Orders can be cancelled at any location before delivery or pickup. Refunds are made to the original payment method. Deposits on Special Order items are non-refundable.
How can I add an extended warranty to my purchase?
You can add an extended warranty during purchase online or in-store, or within 30 days after receiving your product by visiting a store. Check the Warranties and Protection Plans page for more details.
What delivery options does The Brick Mattress Store provide?
The Brick offers Premium Delivery in most areas, using in-house teams or third-party couriers and Canada Post. Delivery is not available to the US.
What are the pickup hours for The Brick Mattress Store?
Pickup is available Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 18:00, and Sunday 11:00 to 17:00, with special holiday hours on November 11th from 10:00 to 21:00.
What payment methods does The Brick Mattress Store accept?
They accept American Express, Cash, Financing, Mastercard, and Visa.
What brands of mattresses does The Brick Mattress Store offer?
They carry top brands including Sealy, Serta, Beautyrest, Tempur-Pedic, Stearns and Foster, Simmons, and others.
Are there any nearby dining options close to The Brick Mattress Store in Stoney Creek?
Yes, visitors can enjoy nearby restaurants such as Firehouse Subs, Cause & Effect bar and lounge, Fionn MacCool's pub, Pinochi ice cream, Shawarma Royale, Nando's, Domino's Pizza, BarBurrito, Wendy's, Tim Hortons, and Five Guys for various food and drink options.
What financial services are available near The Brick Mattress Store?
Nearby financial services include Tandia Financial Credit Union, RBC Royal Bank (including ATM access), RBC Insurance, Western Union money transfer, and HODL Bitcoin ATM.
Where can I find nearby pet care or beauty services around The Brick Mattress Store?
Nearby pet and beauty services include Pet Valu pet store, PetSmart Doggie Day Camp for pet sitting and training, Envie Nails & Beauty, and Fourth Avenue Medical Aesthetics spa and beauty salons.