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Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA St-Thomas has the best articles and products for your renovation, construction, and home decoration projects.
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.8
388 reviews
5 stars
166
4 stars
103
3 stars
40
2 stars
21
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting unhelpful or rude staff, while others praised specific employees for their exceptional service.
Staffing Issues
Numerous reviews highlight a lack of staff availability, leading to long wait times and difficulty in finding assistance when needed.
Product Availability
Customers frequently noted issues with stock levels, including items being out of stock or not available despite online listings.
Store Environment
The store is described as clean and well-organized, but some customers mentioned a chaotic layout that made finding items difficult.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences, particularly with knowledgeable and friendly staff who provided helpful assistance.
- ZKziad kablawiNov 24, 20251.0Worst place I have ever been to. Way short of staff. No one knows anything at this place.
- JFJohn FarisOct 18, 20252.0Everyone there is grumpy. Been there a few times. No one says hello, smiles or makes eye contact with you. The employees are often talking to each other while you pay for your prder
- LVLinda VilladolidAug 13, 20251.0Hello just came to your store today Rona St. thomas around 4 o'clock asking if you have electric fan and this two ladies just now kinna look at each other and talked then when I look at them again finally came and said that's all we have.
- RSRay StoddartAug 6, 20255.0Good products
- LSLinda SmithJan 26, 20221.0Almost never have flyer items in the store.
Frequently Asked Questions About RONA St-Thomas
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA St-Thomas's return policy?
You can return most products (except appliances) within 90 days of purchase in original condition with receipt for refund, exchange, or store credit. Details and exceptions are on their website.
How can I check the status of my RONA St-Thomas online order?
Check your order status online by entering your order number and email or logging into your RONA account. You'll also receive email updates on order status changes.
Does RONA St-Thomas offer delivery and curbside pickup services?
Yes, they offer curbside pickup and delivery services. Delivery is free on parcel orders over $49; truck delivery is also available for larger items at some stores.
What are the opening hours for RONA St-Thomas?
Monday to Friday: 7:00 AM to 8:00 PM; Saturday: 7:00 AM to 6:00 PM; Sunday: 8:00 AM to 6:00 PM.
What brands and types of products are available at RONA St-Thomas?
They carry brands like KitchenAid, Dyson, Dewalt, Weber, Bosch and more. Products include appliances, tools, building supplies, home decor, plumbing, electrical, outdoor furniture, and paint.
Can someone else pick up my order from RONA St-Thomas?
Yes, you can designate someone 16 years or older to pick up your order. They must bring the confirmation email and government-issued photo ID.
Are there nearby places to visit before or after shopping at RONA St-Thomas?
Yes, nearby places include Shoppers Drug Mart for pharmacy needs, Sunset Grill for breakfast or brunch, and the Garden Centre at RONA itself for gardening supplies.
How can nearby establishments like Pro Desk at RONA assist me during my visit?
Pro Desk at RONA offers specialized building supplies and expert advice, making it convenient to get professional assistance while shopping at RONA St-Thomas.
What nearby automotive services are close to RONA St-Thomas?
Nearby automotive services include St Thomas Nissan and Disbrowe Chevrolet Buick GMC Cadillac, helpful for vehicle needs if you're visiting RONA St-Thomas.
How can I find out about installation services offered by RONA St-Thomas?
Many stores offer installation services including appliance installation, flooring, cabinets, plumbing, and more. Visit their website or store for details and pricing.