Business Details
About
Home Improvement StorePaint StoreBuilding Materials SupplierHardware StoreCommercial AppliancesOutdoor Furniture StoreKitchen AppliancesBathroom Supply StorePlumbing Supply StoreElectrical Supply StoreRONA
Springfield RONA provides you with the best articles and products for your home renovation, construction and decoration projects.
Location
Hours
Reviews
4.1
54 reviews
5 stars
31
4 stars
14
3 stars
1
2 stars
2
1 star
6
- JHJulie HuntOct 25, 20251.0Terrible product-in our case deck boards….. water seeping out as we screwed them down, 2 days later they all cracked, warped and shrunk causing gaps in between where the boards were butted up together on both the sides and ends, bevelled/warped to the point of you are not walking on a flat surface you can feel the warp under your shoes Customer service was horrible at the store - when informed of this the 2 guys behind the counter told us they didn’t know what to tell us and that they have never heard of this before - leaving us with no suggestions or contacts to get in touch with Head office is pathetic to deal with - took 2 months to even get someone to acknowledge our phone calls ( called every other day ) …. Then they just gave untrue reasoning, blame on us, told us that it’s because Rona associate didn’t install it and the list goes on and on contradicting everything in the next email , and so on and so forth Needless to say they offered not even 1/3 of a refund and called it a gesture of goodwill …. So if you are thinking of purchasing lumber from Rona-especially the store located in Springfield, Ontario I would recommend to check out your other options and go with a totally different company!!!!! Terrible product, terrible customer service at the store, and totally pathetic customer service at head office, they should be ashamed of themselves.
- KWKenneth WyseMay 18, 20221.0Shopped here for years as Springfield timber mart but last 2 times were nothing like the old small town customer service- I will never shop at the location again. Service was horrible and treated like shi& on 2 occasions
- TCTom CrookerJul 20, 20195.0Excellent store Timber and many other items
Frequently Asked Questions About Springfield RONA
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is Springfield RONA's return policy?
You can return most products within 90 days in their original condition and packaging with your receipt, except appliances. For detailed terms visit: https://www.rona.ca/en/returns-and-refunds
How can I check the status of my order at Springfield RONA?
Check your order status online by entering your order number and email or by logging into your RONA account. Email updates will be sent for any changes. More info at https://www.rona.ca/en/track-order
Does Springfield RONA offer installation services?
Yes, many stores offer installation services. Visit https://www.rona.ca/en/install-services for more details and participating locations.
What are Springfield RONA’s store hours?
Open Monday to Friday from 7:30 AM to 5:00 PM, Saturday 8:00 AM to 2:00 PM, and closed on Sundays.
What payment methods are accepted at Springfield RONA?
Visa, MasterCard, cheque, and in-store cash payments are accepted. Credit is also available. Online payments require credit cards or PayPal.
Is home delivery available from Springfield RONA?
Yes, delivery is available. Parcel delivery is free for purchases over $49. Truck delivery is available in most stores for items like appliances at a $79 fee. See https://www.rona.ca/en/online-purchases for details.
How can customers find Springfield RONA using nearby transit or landmarks?
Springfield RONA is located near Springfield Public School and Springfield Mini Mart, making it easy to navigate using these landmarks. Customers visiting the school or convenience store can conveniently stop by RONA for home improvement needs.
What local spots can customers visit before or after shopping at Springfield RONA?
Customers might enjoy dining at The Point BBQ Co. or visit Little Mango Tree yoga studio nearby for relaxation before or after shopping at Springfield RONA.
Are there community services or events near Springfield RONA?
Yes, Malahide Community Place nearby offers community events and services, making it a good stop for those attending local gatherings in addition to visiting Springfield RONA.
Who are Springfield RONA's main competitors locally?
Local competitors include Home Depot, Home Hardware, Costco, BMR, and Canadian Tire.