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RONA Simcoe has the best articles and products for your renovation, construction, and home decoration projects.
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.8
432 reviews
5 stars
189
4 stars
110
3 stars
52
2 stars
23
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were notable complaints about poor service, particularly at the cashier and pro desk, with some employees being dismissive or rude.
Stock Issues
A significant number of reviews highlighted frequent stock shortages and discrepancies between online availability and in-store inventory, leading to customer frustration.
Product Quality
Customers expressed disappointment with the quality of certain products, particularly lumber, which was often described as warped or damaged.
Store Experience
The store's layout and organization received mixed reviews; while some found it well-stocked and easy to navigate, others reported difficulties in finding items and receiving assistance.
Pricing Concerns
Several customers noted that prices were higher compared to other locations, leading to dissatisfaction with perceived value.
- NKNathan Kendall6 days ago5.0I’d like to thank the people working in the paint department, the knowledge and experience was very helpful during home renovations.
- MCMike CameronOct 6, 20252.0People there are nice and helpful.. but OMG their restock cadence is SO UNACCEPTABLY BAD. I don't know if its magement at the branch or corporate BS.. but DO. BETTER. Commonly used stuff, not in stock.. Rare esoteric stuff, not in stock. L9ke 25% of the time I go and they are out of stock.
- CCCarol CaroOct 3, 20254.0The cashier that was at the front desk today at 1.30 pm was terrible, a young red headed girl. Didn't want to look up the product so I could pay and pick up my 40 pound bags of wood pellets outside. Instead she said I had to bring one bag in to make the payments. Ridiculous!!! The amazing lady with a short bob hair cut at the customer service desk did her job, let me pay and then I was able to pick up my bags out side, the gentleman out side was extremely helpful and had the most friendly service. One star less only because the useless little cashier at the front made it a horrible experience. Give her job to someone that wants to work please. Thank you!
- BSBlueJay StudioSep 15, 20252.0🙄Possibly the worse Rona store in this region when it comes to their stock levels and when compared to Hamilton, Brantford, Ancaster stores😵💫...so many items listed on RONA website are not available in this store..Also, it seems like many items are priced higher for some reason even when compared to other Rona stores?!??....definitely when checked against Home Depot prices of the same or comparable products🤑 👎for this store
- GWGary WhiteSep 9, 20252.0I use to really like the quality of wood from Rona. Actually drove out of my way to purchase from here. Purchasing 20 pcs 4 X 4 fence Posts was a big disappointment. Pile was wet to start with, but they said "that is how it comes". As the posts dried in the ground they twisted creating many problems, as one can image. Ben said : "that is normal for the fence posts to twist and split". While if they knew that from past sales, why didn't they make adjustments in buying, so the customer wouldn't feel cheated. When asked what they could do for all my time fixing the twisted posts. THEY JUST LAUGHED. Do they expect repeat business when they sell a product that "THEY KNOW" is not going to work- when used ,"exactly" as what it was designed for. Blame the supplier or what ever makes you feel good. Not a happy VIP customer.
Frequently Asked Questions About RONA Simcoe
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Simcoe's return policy?
You can return most products within 90 days of purchase in original condition with the receipt for a refund, exchange, or store credit. Appliances have exceptions. See https://www.rona.ca/en/returns-and-refunds for details.
How can I check the status of my order at RONA Simcoe?
Check your order status online using your order number and email or by logging into your RONA account. You'll receive email updates on status changes. More info at https://www.rona.ca/en/track-order.
Does RONA Simcoe offer delivery and curbside pickup?
Yes, RONA Simcoe offers both delivery and curbside pickup services. Delivery is free for parcel orders over $49 and truck delivery is available for larger items at $79. More details at https://www.rona.ca/en/online-purchases.
What are the opening hours for RONA Simcoe?
RONA Simcoe is open Monday to Saturday from 7:00 AM to 6:00 PM, and Sunday from 8:00 AM to 5:00 PM.
Which brands can I find at RONA Simcoe?
RONA Simcoe carries brands such as KitchenAid, Dyson, Dewalt, Husqvarna, Frigidaire, Broil King, Weber, Kohler, Bosch, and more.
Does RONA Simcoe provide installation services?
Yes, many installation services are offered including appliance installation, roofing, flooring, cabinets, windows, and plumbing. Visit https://www.rona.ca/en/install-services for details.
How can I pay for my purchases at RONA Simcoe?
Payments can be made using Visa, MasterCard, Rona credit card, cheque, or PayPal online. Cash payments are accepted in-store only.
What can I visit near RONA Simcoe for leisure or services?
Nearby you can visit Simcoe Lions Park for outdoor activities, enjoy bowling at White Horse Bowling, or relax at Awaken Day Spa. These places offer leisure options close to your shopping.
Are there services nearby to help with automotive needs near RONA Simcoe?
Yes, nearby automotive services include Maaco Collision Repair & Auto Painting, Kal Tire, and Tirecraft Simcoe for repairs and maintenance.
Can I combine a visit to RONA Simcoe with some cultural or artistic activities nearby?
Absolutely! The Norfolk Potters' Guild & Studio and Storyteller Dance Studio are nearby locations where you can enjoy arts, crafts, and dance before or after your visit to RONA.