About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
989 reviews
5 stars
834
4 stars
77
3 stars
18
2 stars12
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful throughout the purchasing process.
Delivery Experience
The delivery team received positive feedback for being professional, polite, and efficient, with many noting the smooth delivery process.
Sales Staff
Several reviews highlighted specific sales associates, like Lucille and Julia, for their exceptional service and product knowledge.
Product Quality Issues
Some customers reported dissatisfaction with product quality, particularly regarding mismatched items and issues with furniture comfort.
Tracking System
The tracking feature for deliveries was appreciated by customers, making it easier to plan their day around delivery times.
- ZBzachary bartonNov 15, 20251.0The counter chairs we bought look nothing like the pictures they have online and there is zero return policy. We spent over 2k on furniture and cant exchange the chairs for another colour we were told. Not on clearances, regular sale. Staff was nice but now we have chairs in a strange colour… forever… worth shopping around…
- SSSandiNov 12, 20251.0Don't just.....don't.....6 months 2 fridges and counting.....Toula was wonderful, a great sales person.....the rest were ignorant, arrogant....didn't believe me when I told them the issue...finally when they send someone out realize that there is an issue. Place an order for another one wait another two months and the same thing happens. Except for now, I have to go through more hoops then the first time to have it corrected if it ever does get corrected. absolutely the most frustrating experience I have ever had purchasing appliances. Just warning you all do not buy from this place ever.... i’d give it zero if I could.
- KGkathryn greenNov 3, 20255.0We stopped by The Brick in Orillia today to price large appliances for a home we'll be moving to in a few weeks. We were greeted by a pleasant lady by the name of Lucille. After explaining what we wanted, she helped us find what we were looking for. Lucille was very knowledgeable about each appliance and explained everything to us, and was able to answer all of our questions. As a result, we ordered new fridge, stove, washer and dryer which will all be delivered the day of move in. When we return for a couple of other items , we'll be sure to ask for Lucy.
- SGSusan GreenOct 28, 20255.0Lucille was very helpful in aiding me in finding the right sectional for my home. Prior to my decision, Lucille ensured it was in stock and available for a quick delivery. She also explained about protection of the material, warranty and took measurements to make sure it will fit through my door. In short, Lucille is very knowledgeable about the products, cares about the customers and goes the extra mile to ensure things go smoothly. Saturday: The delivery men were well within the time range given, were courteous, placed it where I asked and took all the wrappings. My couch looks great! I am very happy!
- RMRyan MandelOct 27, 20251.0As a non-permanent neighbour I found some of the staff unfriendly often with sarcastic smiles as our eyes meet. Great , hard working staff, except for whom ever is third party company responsible for night time security. It seems that they choose whom can or can't overnight park. They do the same "type of night time security" on the Sport Chek side of the parking lot. It's five star for the brick itself but the night time security makes it feel like an unsafe place with threatening body language , vocabulary, and 'goddy undercarrage lighting package'. One can tell he has no professional training when it comes to people skills. He watches the parking lot from a church parking lot behind the HSPCA on West st(wonder if he has a day job or is he nocturnal type "Llolx2" Laughing literally out loud ,<ha,hahhah,ha> )Privately interesting Must be pissed about failure reperesented by Sand Hills Property Management group ; whats the corelation to sand hill on Atherly.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for detailed information.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price by The Brick or a competitor within 30 days of pick up or delivery, The Brick will refund the difference, subject to conditions.
Can I cancel my order and get a refund?
Yes, orders can be cancelled at any Brick location before delivery or pick up. Refunds go to the original payment method; deposits on special orders are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing options, Mastercard, and Visa.
What are the regular store hours for The Brick in Severn?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday 10:00 AM to 6:00 PM, and Sunday 11:00 AM to 5:00 PM.
Does The Brick offer delivery and curbside pickup services?
Yes, The Brick offers delivery, curbside pickup, and no-contact delivery services.
Can I add an extended warranty to my purchase?
Yes, extended warranties can be added during purchase online or in-store, or within 30 days after receiving your product by visiting a Brick store.
Are there nearby places to visit around The Brick in Severn?
Nearby places include Burger King for a quick meal, Showcase cinema for entertainment, and SmithBooks bookstore for a relaxing visit before or after shopping.
How can nearby stores like Bell and La Senza complement my visit to The Brick?
Customers can combine their visit to The Brick with shopping at nearby Bell for mobile phones or La Senza for lingerie, making it convenient to accomplish multiple errands in one trip.
Are there health and wellness options near The Brick?
Yes, customers might enjoy visiting Cali Nails or Slickers Salon for beauty services, or Severn Karate Dojo for fitness, all located nearby.