Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
3,586 reviews
5 stars
2,877
4 stars
217
3 stars
85
2 stars47
1 star
360
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for rudeness and lack of support.
Delivery Experience
Delivery service received both positive and negative feedback; many praised the efficiency and professionalism of the delivery team, while others reported issues with delays and improper setup.
Product Quality
Concerns raised about product quality, with several customers reporting defects and issues with items purchased.
Sales Staff
Sales staff generally received positive feedback for being friendly and informative, although some customers felt pressured during their shopping experience.
Warranty Issues
Numerous complaints regarding warranty claims and customer support, with customers expressing frustration over the handling of warranty issues.
- DRDwain Rattray3 days ago5.0⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️⭐️⭐️ (I wish I could give 10 stars) I had an outstanding experience with Sabila at Kennedy Commons. I purchased two stoves and a microwave, and the service throughout the entire process has been exceptional. Sabila was professional, knowledgeable, and made everything smooth and stress free. The communication, honesty, and attention to detail stood out immediately. Even before the appliances arrive, I can already say the experience has been top tier. You do not see service like this every day. If you are looking for reliability and genuine customer care, Sabila deserves every star. I will gladly recommend this seller to anyone who asks.
- CCCody6 days ago1.0When the warranty was offered , I asked my sales associate specifically if pet accidents were covered and they said yes. I put in a claim for my warranty, which was very very cumbersome and annoying…. And the claim was denied . I recommend not buying their warranty . I will reach out to my sales associate and update this review if they are able to assist but this has been a nightmare. Save your money , UPDATE : A note. I don’t make it a pattern of leaving negative reviews. You can check . UPDATE : Shop somewhere else . The brick sells cheap furniture for a fortune and sells a warranty that they don’t stand by .
- SPSpencer PetrieNov 13, 20255.0I went to purchase some new furniture at the Scarborough location with my family last Sunday. It was an apprehensive and uneasy process, but we were assisted by one of the most wonderful, knowledgeable, generous associates the shop had in their arsenal. Her name was Mirna. When we had questions, she answered them to the absolute best of her abilities. When we needed time to think things over, she gave us our space. She was kind, intelligent, possessed a wonderful aura & loved her to bits. Especially knowing she’s a Friends fanatic like myself (PIVOT!) I was so impressed with her professional disposition, I made my case in saying “Don’t let this one get away. She’s a really good one.” Thank you very much, for everything Mirna. The delivery associates were excellent. Put together everything in no time at all, they even took away the packaging (as promised). Cannot be happier with the furniture I purchased. Thank you very much.
- MSMary StinsonNov 10, 20255.0My mother and I visited the Brick in Scarborough on William Kitchen Rd, and had the pleasure of meeting Samar Jakmara, Sales Consultant, who spent time with us to ensure we were well taken care of. She was friendly, knowledgeable and efficient. Through her expertise we selected a bed with all the necessary components and at a very reasonable price. We never felt rushed or overwhelmed and when we left we both felt that it was an enjoyable experience. My mother has purchased a number of furniture items from this location to date. She will be following up with Samar in the near future since she intends to purchase some other furniture items. We're confident that we'll be in good hands with Samar. Thanks for a great experience and for employing such a wonderful staff member as Samar! Mary & Vera Trajchevski November 10, 2025
- J8Johnny 88Nov 6, 20251.0DO NOT, DO NOT buy from The Brick, especially from this location at Kennedy Commons! Unethical sales tactics, poor management, and customer care. Our family recently purchased 2 new bedroom sets, a sofa, and all new appliances — approximately $20,000 in total. Upon delivery of our items, they sent us the wrong range/stove. We came with the intention of buying a GE Café model gas range, but they delivered us an induction model instead. Upon calling in to address the issue, management refused to help, stating we had surpassed our exchange or return period. We were only 3 weeks in from the time the item was delivered, but the range was never used or installed during this time, as we were in the middle of renovations. In fact, we stated at the time of sale (and after the sale) that we did not want the items to be delivered for at least one month due to the renovation. After the purchase, customer service called us twice a week forcing us to pick up the items, even threatening us to do so due to quotas they had to meet. The salespeople were apparently in a sales competition that month for top sales. Frustrated by their relentless calls and threats, we agreed to take delivery of the items early. Upon taking delivery, the items sat in our house unopened and uninstalled for 3 weeks due to the ongoing renovation. Once ready to install, this was when we realized they had delivered us the wrong range. Upon calling the product advisor to address the issue, she was very kind and helpful. She immediately called and spoke to her manager on our behalf. Disappointingly, the assistant manager stated there was nothing that could be done as we had surpassed the exchange/return period. This is ridiculous since we were forced and threatened to take delivery of the item early — plus, it was brand new and uninstalled. To make a long story short, they finally agreed to an exchange. At this point, management still refused to come out to discuss the issue with us. Instead, they assigned another salesperson to assist. After making the exchange, that’s when more problems arose. Instead of exchanging for a product of equal retail value, they gave us an older model valued at $1,000 less. At the time of exchange, we were told the new product/item we were getting was valued higher than what we initially received, due to the fact that gas-powered ranges cost more than induction. Once we got home, checked their website, and compared with other dealers, this was when we realized we had been scammed. We had to pay extra on an exchange and received an item that was not of equal value to what we initially paid for. All in all, stay away from purchasing from The Brick — especially this location (19 William Kitchen Rd, Scarborough). As mentioned: unethical sales practices, deceit, and lies. They only care about making quotas and profit. Management is non-existent, and the customer service department never answers their phone (don’t believe me? Try calling in when you have an issue). To finalize, this is sad to see, especially as someone who also works in sales — specifically in the automotive sector as a General Sales Manager. We, too, have quotas to meet and must manage both sales volume and profitability. However, mistakes can happen, and when they do, we make it a priority to handle matters ethically and with integrity.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item purchased. For full details, please check the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price after purchase?
Yes. If you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of pickup or delivery, The Brick will refund you the difference. Conditions apply.
Can I cancel my order and receive a refund?
Orders can be cancelled by visiting any Brick location. Refunds are available prior to product delivery or pickup and are returned to the original payment method, with some exceptions for cash payments and special orders.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa as payment options.
What are the store hours for The Brick in Scarborough?
The store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary.
What delivery and pickup services does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services.
What brands of products does The Brick carry?
The Brick carries brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, and many more covering furniture, appliances, and electronics.
Are there nearby dining options close to The Brick Scarborough store?
Yes, nearby dining options include Wild Wing, Jollibee, Nando's, Cafe Mirage Grill & Lounge, and McDonald's Canada, offering a variety of food choices for customers before or after shopping.
What shopping centers or stores are near The Brick for additional shopping convenience?
Nearby shopping options include Ashley HomeStore, Structube, Michaels Stores, Party City, Sears Canada, and Kennedy Commons shopping center, allowing customers to combine their trips efficiently.
Are there nearby entertainment or fitness facilities near The Brick Scarborough?
Yes, AMC Kennedy Commons 20 cinema and LA Fitness gym are close by, making it convenient to enjoy entertainment or fitness activities along with your visit to The Brick.