Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
3,719 reviews
5 stars
2,993
4 stars
229
3 stars
86
2 stars47
1 star
364
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly, knowledgeable, and professional sales staff, particularly highlighting individuals like Nadine, Mirna, and Samar for their exceptional service.
Delivery Experience
The delivery service received positive feedback for being timely, efficient, and professional, although there were some complaints about delays and issues with specific deliveries.
Product Quality
While many customers expressed satisfaction with their purchases, there were some negative comments regarding the quality of certain products and warranty issues.
Store Environment
Customers appreciated the cleanliness and organization of the store, noting a pleasant shopping atmosphere.
- CCChante3 days ago5.0The delivery team was incredibly fast, friendly, and attentive. They handled my home and delivery with great care. It was an outstanding experience, possibly the best I've had with the Brick and their delivery service. Their clear communication made the process smooth and effortless. Huge thanks to the exceptional delivery team! I definitely plan to return as a customer after this experience.
- THTyler Hanna5 days ago5.0Yesterday’s delivery guys were awful, couldn’t get a big chair up 1 flight of stairs. One friend and I managed to get that chair up 2.5flights of stairs today… and the delivery guys today got a whole cold stiff king mattress up there! They actually cared to do their job. Thank you guys. Guess it just depends which delivery guys u get.
- JCJudie CastroJan 3, 20265.0We visited The Brick at Kennedy Commons this morning hoping to find dining chairs to replace our old ones. We were greeted by Raffi who assisted us all the way, from start to finish. He was very pleasant and very accommodating. It was such a breeze doing the transaction with him who did not mind going back and forth to talk to their manager regarding our many questions. He went above and beyond in helping us find exactly the item that we were looking for and even helped us get a better deal for our purchase. The Brick should have more people like Raffi. Customer Service is excellent when you have people like him.
- PTParastoo TashakoriniaJan 2, 20265.0We had a great experience at The Brick purchasing our dining table, and Raffi was absolutely fantastic. He was knowledgeable, patient, and genuinely cared about helping us find the right table at a great price. He went above and beyond by speaking with the manager multiple times to secure us an excellent deal, which we truly appreciated. Raffi made the whole process smooth and stress-free. Highly recommend asking for him if you’re shopping here!
- DPDiane PocDec 27, 20255.0Dec 26 I had an issue trying to place my order for a king mattress online and waited for the next day Dec 27 to see if my registration for an online profile went through and I didn’t so I was very upset. However, I called in and was directed to speak to someone with the online chat and I got Mirna as my agent Who assist me with my concern. She was able to help me process my order seamlessly and provide a great experience, very helpful and knowledgable and made a very easy utilizing in the chat with links for me to see product as you spoke to me when she called me directly. She definitely went above and beyond I was able to place my order. Everything she mentioned was correct. I also received all my invoices via email and all the necessary information via email and more. This was my first time getting online assistant, and I must say it was a great experience. Mirna was amazing And made my day. I recommend if you need any help you can ask for Mirna Or hope that you get her because she just made the whole process very straightforward, simple and easy. Thank you and I look forward for a seamless delivery this Monday! Cheers!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item purchased. For full details, please check the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price after purchase?
Yes. If you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of pickup or delivery, The Brick will refund you the difference. Conditions apply.
Can I cancel my order and receive a refund?
Orders can be cancelled by visiting any Brick location. Refunds are available prior to product delivery or pickup and are returned to the original payment method, with some exceptions for cash payments and special orders.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa as payment options.
What are the store hours for The Brick in Scarborough?
The store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary.
What delivery and pickup services does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services.
What brands of products does The Brick carry?
The Brick carries brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, and many more covering furniture, appliances, and electronics.
Are there nearby dining options close to The Brick Scarborough store?
Yes, nearby dining options include Wild Wing, Jollibee, Nando's, Cafe Mirage Grill & Lounge, and McDonald's Canada, offering a variety of food choices for customers before or after shopping.
What shopping centers or stores are near The Brick for additional shopping convenience?
Nearby shopping options include Ashley HomeStore, Structube, Michaels Stores, Party City, Sears Canada, and Kennedy Commons shopping center, allowing customers to combine their trips efficiently.
Are there nearby entertainment or fitness facilities near The Brick Scarborough?
Yes, AMC Kennedy Commons 20 cinema and LA Fitness gym are close by, making it convenient to enjoy entertainment or fitness activities along with your visit to The Brick.