Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
3,258 reviews
5 stars
2,676
4 stars
189
3 stars
65
2 stars25
1 star
303
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some praised individual sales representatives for their helpfulness, others reported rude and dismissive behavior from staff.
Delivery Experience
Delivery service received high marks for professionalism and efficiency, though there were notable complaints about late deliveries and poor communication.
Product Quality
Concerns raised about product quality and warranty issues, with some customers feeling misled regarding returns and warranty claims.
Sales Experience
Many customers had positive experiences with sales representatives, highlighting their knowledge and helpfulness, particularly mentioning Saleem and Rimzim.
- TPTamil PMKJan 4, 20265.0Excellent experience bought tv from bricks . I received the tv on-time what they scheduled. Amazing, .. i check the picture quality and sound effects are wonderful . I can say , i experienced 💯 % performance. Bright screen colorful picture quality
- LSLucksana SivakumarDec 30, 20255.0I purchased a Kitchenaid 33" French Door Fridge earlier this year at Brick and It has been working really well. It keeps all of my food and veggies cool, and I have had no issues with it so far. The salesmen at the store were very helpful in helping me choose the best fridge for me and the delivery was very smooth as well. I would recommend purchasing appliances at The Brick due to their exceptional customer service.
- SASwat AbugDec 30, 20255.0The Brick delivery guys were very pleasant and professional. They did a great job on managing the move and furniture set up taking the time to ensure we knew how to work all the electronics of the bed and chair. It was a wonderful experience. Highly recommend this team!
- MSmohsen saneeiDec 28, 20255.0We purchased a mattress from this branch, and the sales representative, Jonathan, was very helpful, patient, and thorough in his explanations. The Boxing Day discount was impressive, and the delivery team was professional and considerate.
- AFAnthony FerrariDec 26, 20251.0If I could give zero stars I would. We have been loyal customers of the Brick for many years. The service this evening was horrendous from the moment we walked in. Not a single sales representative greeted us even though there were five representatives sitting on a sofa as soon as we walked in. When someone did help us, the representative told us we need to learn how to read when asked if we could use the warranty credit towards our purchase. The final straw was upon pickup. We waited 15 minutes outside in the snow, with no one coming to help us even though we were told we had 15 minutes to pick up. The purchase did not fully fit in the car so we asked for a small piece of string to keep the hatch closed, we were told we needed to purchase a piece of string from them. The manager Sidharth did not care about our sale at all, and told us if we weren’t happy to just to return it. Instead of helping loyal customers we were told to learn how to read and treated as unequal customers in the store. We will never be purchasing from the Brick again and will be relating this story to all of our family and friends.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please visit the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee if I find a lower price shortly after purchase?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days, we will refund the difference, subject to conditions. See our Price Guarantee page for details.
Can I cancel my order and receive a refund?
Yes, orders can be cancelled any time before product delivery or pickup. Refunds go to the original payment method. Deposits on Special Order items are non-refundable.
How can I add an extended warranty to my purchase?
You can add an extended warranty during in-store or online purchase, or within 30 days after delivery by visiting a store. Details are available on our Warranties and Protection Plans page.
What delivery and pickup services does The Brick offer?
We provide curbside pickup, delivery, and no-contact delivery services. Delivery coverage includes most areas, sometimes via third-party couriers or Canada Post.
What are The Brick's store hours?
Monday to Friday: 10:00 - 21:00; Saturday: 10:00 - 19:00; Sunday: 11:00 - 18:00; Holiday hours may vary, such as Nov 11: 10:00 - 21:00.
Which brands does The Brick carry?
We feature many brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, and many more.
Where is The Brick located and what are some nearby places?
The Brick is located at 20 Ashtonbee Rd, Scarborough, ON M1L 4R5. Nearby places include Adonis grocery store, Centennial College, Tim Hortons café, HomeSense home decor, and Ashtonbee Reservoir Park.
How can nearby places enhance my visit to The Brick?
You can combine your shopping trip with a visit to nearby places like grabbing coffee at Tim Hortons, shopping for groceries at Adonis, or enjoying outdoor activities at Ashtonbee Reservoir Park.
Are there transportation or parking options near The Brick?
Yes, nearby you can find Precise ParkLink Inc. offering parking services and Centennial College which is accessible for public transit. This makes it convenient to visit The Brick and nearby amenities.