About
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Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,079 reviews
5 stars
877
4 stars
79
3 stars
21
2 stars16
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff, particularly mentioning individuals like Dutton and Monica for their excellent service.
Delivery Experience
The delivery service received positive feedback for being timely, professional, and efficient, although some customers noted issues with the removal of old items.
Product Quality
Customers expressed satisfaction with the quality of products purchased, highlighting the variety and good deals available.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding customer service issues and miscommunication, particularly related to warranty and order fulfillment.
- DSDavid Simic6 days ago5.0I recently purchased a top load washer from the Brick in Sarnia. I dealt with Albert Deuning, who is the General Sales Manager. I wanted a washer with non-digital controls and did not want to spend a lot of money. The Brick had an Inglis model with non-digital controls, with standard impeller at a very reasonable price. This is replacing a 25 year old Inglis which is at end of life. I found Albert very good to deal with.
- VMVicky MarshallDec 30, 20255.0The Brick has been a great experience from sales to delivery. Thank you!!! Albert Deuning went out of his way to make sure I could purchase a dining set on Boxing Day without any issues from comfort of my home! Much appreciated! Great customer service and delivery was prompt, careful and friendly. Tracking helped with easy to use system!!! Great job 😊
- CLCaleb ListhaegheDec 28, 20251.0Customer service is bs and the product quality is going downhill. We have been waiting for half our couch for months and any time we inquire about it we get no answer and Noone ever get back to us. Not to mention the last item a fireplace we ordered was missing parts and did not fit together properly. We will not be shopping there again! They were also very rude!!!
- AHAllison HuehnDec 27, 20255.0Great service at the Sarnia Brick today. We are from Kitchener and were in Sarnia for a few days at Christmas and decided to take advantage of the great deals for boxing day. We were in the store in the afternoon talking to Hudson and he gave us alot of information about the items we were looking at. He wasnt to pushy and allowed us to take our time in the store. After going back to the store a few hours later after thinking about our options we were greeted by Monica who was very efficient and helpful in making sure our purchase needs were met... and answering any further questions we had. Great service by both employees.
- RFRachel FairmanDec 27, 20255.0This is the third time we've purchased from The Brick and each time Dutton has been extremely gifted at helping us find the perfect pieces to match our style and budget. We will be back again when in the market for our next home furnishings purchase!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, The Brick will refund the difference if you find the same brand and model at a lower price within 30 days of purchase, with some conditions. See the Price Guarantee page for details.
Can I cancel my order and receive a refund?
Yes, orders can be cancelled and refunded if done before product delivery or pickup. Refunds go back to the original payment method. Deposits on Special Orders are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, cash, financing options, Mastercard, and Visa.
What are the store hours for The Brick in Sarnia?
The Brick is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday 10:00 AM to 7:00 PM, and Sunday 11:00 AM to 6:00 PM.
What services does The Brick offer?
The Brick offers delivery, product removal, product recycling, warranties and protection plans, installation, assembly, service, and repair.
Can I add an extended warranty to my purchase at The Brick?
Yes, you can add an extended warranty during purchase in-store or online, or up to 30 days after receiving your product by visiting a store.
How can customers get to The Brick store in Sarnia using nearby landmarks or services?
The Brick is near Staples Sarnia and Metro Pharmacy, making it easy to combine errands. These locations can help customers find The Brick while exploring the area.
Are there dining options near The Brick in Sarnia for customers visiting the store?
Yes, customers can enjoy nearby restaurants like Fat Bastard Burrito, Hana Japanese Restaurant, and Bento Sushi before or after shopping at The Brick.
What other shopping and service options are available near The Brick in Sarnia?
Nearby options include Value Village for thrift shopping, Staples Print & Marketing for office needs, and UPS Access Point for shipping services, offering convenience when visiting The Brick.