About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,027 reviews
5 stars
828
4 stars
78
3 stars
21
2 stars
16
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly Monica and Dutton.
Delivery Experience
Delivery services received positive feedback for being timely, efficient, and professional.
Product Knowledge
Sales associates were noted for their knowledge and ability to answer customer questions effectively.
Sales Process
Customers appreciated the non-pushy sales approach and the smooth transaction process.
Mixed Experiences
Some customers reported issues with customer service and delivery, particularly regarding communication and fulfillment of orders.
- GSGreg Sutherland2 days ago5.0Dealt with the salesperson named Monica at The Brick in Sarnia. She helped me purchase a new Panasonic Massage Chair. Looking forward to its delivery. She was excellent in explaining the warranty and all the other fine details of my purchase. Couldn't have been a lovelier salesperson to deal with. Give that woman a raise!! 💵
- KMKory MacKinnonNov 15, 20255.0Had a piece of furniture delivered by the Brick today. Having the delivery tracker is helpful so you don’t have to wait at home for hours. Highly recommend the Brick for your appliance / furniture needs!
- LHLeslie HillisNov 11, 20254.0Love the tracking app. Personal phone call when truck broke down. I hate the phone loop that redirects you out to online chat.
- DGDenise GrayNov 6, 20255.0Tim was a great salesman in that he wasn't aggressive in his manner and had a very calming presence. This was a very positive experience and my daughterbwilk be so happy with the beautiful bed I bought her
- DBDiane BlainNov 1, 20255.0Monica really came through on the purchase of my washer and dryer. She really knows her stuff. She could explain the pros and cons on any that I looked at. I had a “good” price from another Brick for the same set and she got me another $100 off. Can’t ask for anything more. Would definitely recommend seeking her out for your next purchase at the Brick 🙂.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, The Brick will refund the difference if you find the same brand and model at a lower price within 30 days of purchase, with some conditions. See the Price Guarantee page for details.
Can I cancel my order and receive a refund?
Yes, orders can be cancelled and refunded if done before product delivery or pickup. Refunds go back to the original payment method. Deposits on Special Orders are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, cash, financing options, Mastercard, and Visa.
What are the store hours for The Brick in Sarnia?
The Brick is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday 10:00 AM to 7:00 PM, and Sunday 11:00 AM to 6:00 PM.
What services does The Brick offer?
The Brick offers delivery, product removal, product recycling, warranties and protection plans, installation, assembly, service, and repair.
Can I add an extended warranty to my purchase at The Brick?
Yes, you can add an extended warranty during purchase in-store or online, or up to 30 days after receiving your product by visiting a store.
How can customers get to The Brick store in Sarnia using nearby landmarks or services?
The Brick is near Staples Sarnia and Metro Pharmacy, making it easy to combine errands. These locations can help customers find The Brick while exploring the area.
Are there dining options near The Brick in Sarnia for customers visiting the store?
Yes, customers can enjoy nearby restaurants like Fat Bastard Burrito, Hana Japanese Restaurant, and Bento Sushi before or after shopping at The Brick.
What other shopping and service options are available near The Brick in Sarnia?
Nearby options include Value Village for thrift shopping, Staples Print & Marketing for office needs, and UPS Access Point for shipping services, offering convenience when visiting The Brick.