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Rodney RONA provides you with the best items and products for your home renovation, construction and decoration projects.
Location
Hours
Reviews
4.4
59 reviews
5 stars
44
4 stars
7
3 stars
3
2 stars0
1 star
5
- MVMike VanderlooNov 1, 20251.0I went to the store today to get one piece of plywood. When I got there I was the only customer with an order so I expected to be in and out in no time. I waited 15 minutes in their yard for the staff to bring the one piece of plywood to my truck. It didn’t happen. I went inside and asked for a refund, and was given an excuse that they were short staffed. But there was three guys working in the yard, but none of them seemed very motivated. I won’t be back.
- RLRombouts LaurynJul 18, 20255.0Rylan is so professional and helpful! She is so great to deal with!
- RVRon VanheeJul 3, 20251.0Yesterday we phoned to make sure the Rodney Rona had a window well cover, size 62" x 22" before driving there. I clearly stated what the object was, the size, the material and the colour. On their website it stated they had 2 in store. When questioned, the person on the phone stated they actually had 3. She wrote up an order so it would be there when we arrived today. Upon arrival, the staff had no idea what l was talking about and that she had written totally different number. On their computer it stated they had 2, but did not actually hav any. We drove 40 minutes to pick up the item, wasting gas and our time only to be told "I'm sorry" The service industry is pretty well non existent and it seems most places don't care. Without us customers spending our hard earned money and continuously being disappointed these businesses will fail. We usually don't complain but we are tired of chasing people and then having to do their job as well!!! Thank you,
- RMRob McW.Feb 6, 20195.0Good service, competitive prics and excellent people.
Frequently Asked Questions About Rodney RONA
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is the return policy at Rodney RONA?
You can return most products within 90 days of purchase in their original condition and packaging with a receipt for a refund, exchange, or store credit. Appliances have exceptions. More details are on the RONA website.
How can I check the status of my order at Rodney RONA?
You can check your order status online by entering your order number and email or by logging into your RONA account. Email updates will be sent for status changes.
Does Rodney RONA offer delivery services?
Yes, delivery is available. Parcel delivery is free for orders over $49. Larger items like appliances have truck delivery for a fee, usually $79, depending on location.
What are the store hours for Rodney RONA?
Rodney RONA is open Monday to Friday from 7:30 AM to 5:00 PM, Saturday from 8:00 AM to 2:00 PM, and closed on Sundays.
Does Rodney RONA provide installation services?
Yes, many stores offer installation services for products. More information and pricing can be found on the RONA website's installation section or by visiting the store.
How do I pick up an online order at Rodney RONA?
When your order is ready, you will receive an email. Go to the store's designated pick-up zone with a photo ID and the confirmation email. You have 7 days to pick up your order before it is canceled.
What payment methods are accepted at Rodney RONA?
Payments can be made with Visa, MasterCard, RONA credit card online, or cheque. Cash payments are accepted in-store only. PayPal is also accepted for online purchases.
What nearby places can I visit when shopping at Rodney RONA?
Nearby, you can visit Rodney Building & Metal Products for furniture needs or the Municipality of West Elgin for local government services. Shell gas station is also close for refueling.
Where can I find automotive services near Rodney RONA?
For automotive repair and parts near Rodney RONA, you can visit Rodney's Auto Body & Metal Worx, Rick's Auto Repair, or Top Canadian Auto Wrecker.
Are there storage or rental facilities close to Rodney RONA?
Yes, Rodney Mini Storage offers storage and car rental services nearby, which can be convenient if you need extra space or transportation for your projects.