Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
3,321 reviews
5 stars
2,596
4 stars
171
3 stars
106
2 stars
63
1 star
385
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of sales representatives and delivery staff, highlighting their patience and willingness to assist.
Delivery Issues
Several reviews mentioned significant delays and issues with delivery, including damaged items and poor communication regarding installation services.
Product Satisfaction
Customers expressed satisfaction with the quality of products purchased, particularly noting good deals and a wide selection.
Mixed Experiences
While many reviews were positive, there were notable complaints about unresponsive customer service and unprofessional behavior from some staff.
- SHSarah Hartt-Snowbell1 day ago4.0I was promised delivery later in the same week as my purchase, but it was changed to delivery nine days later. Although the unit was delivered in a box, I wonder if it was indeed "untouched", as there is a scratch on the inner wall of the unit. Not a perfect experience ... I'd be reluctant to do future purchases.
- NPnatalie pickett1 day ago5.0The sales person was attentive and answered all of our questions. The delivery date came two weeks earlier than expected. The delivery service was awesome with a text tracker that allowed real time tracking for the driver. The two delivery men came in, assembled the couch and placed it where we wanted and took all the packaging away. We are extremely happy with our couch.
- SSSusiescorner Susan3 days ago4.0It was a delivery of 2 bed headboards...the live tracker texted and emailed to me was a great service and convenience to customers. However, the delivery team did not remove their winter wet outdoor shoes nor bring indoor booties in consideration of keeping customer's home dry and clean.
- SFScott FeldmanDec 30, 20251.0The initial sales process was adequate, but the subsequent delivery and service failures were unacceptable. After I took time off work, our delivery was canceled during the scheduled window via a single text message. When I called for help, customer service told me the manager was "too busy" to speak with me and flippantly suggested I just cancel my order rather than offering a solution. This lack of empathy was especially distressing as the furniture was for my son, who has autism and relies on a structured environment. We had already disposed of his old furniture in anticipation of the delivery, making a five-day delay impossible for our family. While a manager eventually called back and rescheduled for the following day, the experience remained flawed. The delivery team was professional and efficient, but they failed to remove their boots or use floor protection, tracking snow and salt throughout our home. Between the dismissive customer service and the lack of care for our property, this was a very poor experience. Avoid them!
- WJWalter Gitow, Jr.Dec 12, 20251.0COMPLETED A PURCHASE ON OCTOBER 27, 2025. New washing machine, new dryer and new queen bed with queen box spring and a new metal bed frame. After countless email messages, texts and voice calls, the products were delivered on DECEMBER 4, 2025. THE WASHING MACHINE was connected with the cold and hot hoses. But the delivery team never installed the drain hose from the washing machine to the main drain line of my home! FURTHERMORE, THE DELIVERY TEAM OF FOUR LEFT THE QUEEN BED AND BOX SPRING STILL WRAPPED IN PLASTIC IN A DOOR WAY BETWEEN MY KITCHEN AND SOLARIUM. IN ADDITION, THE METAL BED FRAME BOX STILL CONTAINING THE NEW METAL BED FRAME WAS LEFT LEANING AGAINST MY KITCHEN WALL. THE DELIVERY TEAM LEFT MY HOME WITH THE SCREEN DOOR FULLY OPENED AND THE MAIN DOOR OPENED LETTING COLD WINTERY AIR TO FLOOD MY HOME. AS I WAS BLOCKED IN MY OWN HOME IN A BEDROOM, I SOMEHOW USED BRUTE FORCE TO DRAG THE QUEEN BED AND BOX SPRING FURTHER INTO MY HOME TO REACH THE DOORS TO CLOSE THEM. BY THIS TIME THE DELIVERY TEAM AND THEIR TRUCK ALREADY LEFT MY DRIVEWAY TWENTY MINUTES PRIOR! WHILE ON SITE, THE FOUR MEN TALKED IN THEIR NATIVE LANGUAGE (NOT ENGLISH) WITH MINIMAL USE OF ENGLISH! AFTER RE-VISITING THIS STORE ON DECEMBER 5, 2025 AND SPEAKING WITH THE ON-DUTY MANGER, A SETTLEMENT WAS REACHED TO COMPLETE THIS DELIVERY WHICH AN INSTALLER VISITED MY HOME ON DECEMBER 9, 2025. FUTURE PURCHASES WILL BE COMPLETED ELSEWHERE!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item purchased. For full details, check the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of pickup or delivery, The Brick will refund the difference. Conditions apply.
Can I cancel my order and get a refund?
Yes, orders can be canceled by visiting any Brick location before product delivery or pickup. Refunds are made to the original payment method with exceptions for cash payments.
How can I add an extended warranty to my product purchased at The Brick?
You can add an extended warranty during purchase in store or online, or within 30 days of receiving your product by visiting a Brick store. Options are presented during online checkout.
What delivery services does The Brick provide?
The Brick offers Premium Delivery Service in most areas, contracts third-party courier services for others, and uses Canada Post for some products. Delivery is limited to Canada.
What are The Brick Richmond Hill store's opening hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours may vary.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa for payments.
What brands can I find at The Brick?
The Brick offers a wide variety of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and many more across furniture, appliances, and electronics.
Are there any notable stores near The Brick in Richmond Hill?
Yes, nearby stores include Ashley HomeStore for furniture and mattresses, Midnorthern Appliance for appliances, and Bouclair for furniture and linens – great options to compare or combine visits.
What nearby stores can I visit for electronics and home goods while shopping at The Brick?
Best Buy and Best Buy Canada (Richmond Hill) are nearby for electronics, while Bed Bath & Beyond offers home goods, complementing your visit to The Brick.
How can I use nearby transit and amenities when visiting The Brick?
While specific transit stations are not listed, nearby amenities like Tim Hortons and McDonald's are convenient for refreshments, and Staples Richmond Hill offers office supplies, enhancing your shopping experience in the area.