Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
3,248 reviews
5 stars
2,536
4 stars
165
3 stars
106
2 stars
63
1 star
378
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rude and unresponsive service.
Delivery Issues
Frequent complaints about delayed deliveries and poor communication regarding delivery times.
Sales Experience
Many customers appreciated the professionalism and helpfulness of sales staff during the purchasing process.
Product Quality
Concerns raised about the quality of products, with some items reported as poorly made or not durable.
Warranty Problems
Numerous issues with warranty claims and after-sales service, leading to customer frustration.
- MHMaryam Hamedani3 days ago5.0Precision and responsibility, politeness and professionalism, Marcel and Abe, did a great job delivering my coach and mattress , I do appreciate them for the quick and very professional delivery they did. and also thanks the Brick to make our life more comfortable. wish you all the best in your life and career.
- MAmorteza asadi6 days ago5.0Some people have the mission to make other people's lives easier and more comfortable, for sure Christa and Eraivy are here in The Brick to help us. Greatest appreciation to you both who made our experience a wonderful one with your wonderful and adept support for introducing the mattress and Sofa and pillows . Thank you again.
- JSJamie SinghNov 12, 20251.0Unfortunately came to this location to find a Bedroom set and Unfortunately no member of the sales team seem interested in helping me find what I was looking for. Walked the whole store couldn't get a simple "hello can I help you". When I decide to leave the store I saw 4 employees gathered around the recliners having a conversation. Was not happy with the customer service at this location.
- HKHedieh KianianNov 8, 20251.0We went to The Brick to buy furniture for our home. Everything seemed fine until they sold us the items. The day after delivery, none of the promises they made were kept. The sofa I ordered didn’t fit my living room, and I requested an exchange less than 24 hours after delivery, but they refused. They also charged me $350 for a useless warranty. Honestly, none of their promises help the customer — they just want to sell. Very disappointed with this experience.
- HZHannah ZarifOct 25, 20251.0I am very disappointed with their customer service. I feel scammed. We want there to buy a new washer and dryer. The sales rep gave us a package that included delivery and installation. The guys came and said we don’t install when the lines are in the cabinet. My husband and I were shocked. we paid for installation. They said no we can’t complete this service, you need to go to the store to speak with the sales representative. The delivery guy said they should have told you guys when you were purchasing the product. I have three kids and that meant I won’t have my washer and dryer up and running on the same day. It seems like they only care about their commission, they forget about their clients once they process payment. I paid extra for a plumber to come connect the system. Absolutely horrible customer service. They don’t answer you on the phone. I will never ever buy anything from Brick again and I will make sure no one around me does. I am very unhappy. I paid for service and I didn’t receive it.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item purchased. For full details, check the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of pickup or delivery, The Brick will refund the difference. Conditions apply.
Can I cancel my order and get a refund?
Yes, orders can be canceled by visiting any Brick location before product delivery or pickup. Refunds are made to the original payment method with exceptions for cash payments.
How can I add an extended warranty to my product purchased at The Brick?
You can add an extended warranty during purchase in store or online, or within 30 days of receiving your product by visiting a Brick store. Options are presented during online checkout.
What delivery services does The Brick provide?
The Brick offers Premium Delivery Service in most areas, contracts third-party courier services for others, and uses Canada Post for some products. Delivery is limited to Canada.
What are The Brick Richmond Hill store's opening hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours may vary.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa for payments.
What brands can I find at The Brick?
The Brick offers a wide variety of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and many more across furniture, appliances, and electronics.
Are there any notable stores near The Brick in Richmond Hill?
Yes, nearby stores include Ashley HomeStore for furniture and mattresses, Midnorthern Appliance for appliances, and Bouclair for furniture and linens – great options to compare or combine visits.
What nearby stores can I visit for electronics and home goods while shopping at The Brick?
Best Buy and Best Buy Canada (Richmond Hill) are nearby for electronics, while Bed Bath & Beyond offers home goods, complementing your visit to The Brick.
How can I use nearby transit and amenities when visiting The Brick?
While specific transit stations are not listed, nearby amenities like Tim Hortons and McDonald's are convenient for refreshments, and Staples Richmond Hill offers office supplies, enhancing your shopping experience in the area.