Brand Certified
The Brick
4.4(3458 reviews)
Certified by The Brick • Mar 08, 2026
Business Details
45 Red Maple Road, Richmond Hill, ON
L4B4M6, Canada
Certified by The Brick • Mar 08, 2026
(905) 731-2221
Certified by The Brick • Mar 08, 2026
http://www.thebrick.com
Certified by The Brick • Mar 08, 2026
About
Certified by The Brick • Mar 08, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 08, 2026
Hours
Certified by The Brick • Mar 08, 2026
Reviews
4.4
3,458 reviews
5 stars
2,707
4 stars
174
3 stars
109
2 stars
66
1 star
402
- SSSylviaUsling1 day ago5.0Excellent experience from the Brick from shopping, checking out, changing my mind, reordering and delivery. Kindness, great service, helpfulness and excellent product. Well done. Will definitely order from the Brick again. Delivery guys were also great. On time. Helped set up and clean up before they left. Wonderful experience.
- RCRichard Campbell3 days ago5.0Very impressed by the delivery service of The Brick. We live in BC and we were having furniture delivered to a Retirement Home in Richmond Hill, Ontario. The constant notification for the delivery window and the notification on how many more deliveries until ours was very helpful. Then a map came up showing where the delivery truck was and where it was going. Great job!
- NLNathaniel Lennon4 days ago1.0The people here are not organized, they said they had my order ready on Tuesday and now it is Saturday morning and no one has prepared our item. I’ve been waiting for over an hour and no update, everytime I ask for an update they say “1minute” they also didn’t give us the right shipping time for our other items and they couldn’t wait for us to reach the location. Really bad customer service
- LHLeila HaghiMar 4, 20261.0One of the worst customer service experiences I have ever had. We ordered a refrigerator and a coffee machine at the end of October with a promised delivery in November. After multiple delays and no explanation or apology, the refrigerator finally arrived in mid-December — badly damaged. We had to return it and I was forced to purchase a temporary refrigerator. I also paid out of pocket for a technician to install the custom door panels. After waiting several more months, the replacement refrigerator finally arrived in March — and it was damaged again during transportation. Because of the damage we were unable to install the door panels and once again had to pay the technician. After many calls to customer service, no one took responsibility for the delays, damages, or the extra expenses we had to pay. The only solution offered was a $1000 credit, which does not come close to covering months of waiting, inconvenience, and additional costs. The other option offered was simply to return the refrigerator after waiting months. Very disappointing service and extremely frustrating experience. I still waiting for the coffee machine no news and follow up. I really recommend everyone not to go to the brick especially Richmond Hill location. You can find better deals and customer service in Canadian Appliance.
- OIOleksandr IgnatenkoFeb 25, 20265.0We recently bought a king-size mattress from The Brick, and the whole experience was great. Delivery was right on schedule, exactly as agreed. What impressed us even more was the delivery team — they kindly helped carry the mattress up to the second floor, which was a huge help (my wife and I definitely couldn’t have managed it on our own). Thank you, The Brick, for the excellent service and a great product!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item purchased. For full details, check the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of pickup or delivery, The Brick will refund the difference. Conditions apply.
Can I cancel my order and get a refund?
Yes, orders can be canceled by visiting any Brick location before product delivery or pickup. Refunds are made to the original payment method with exceptions for cash payments.
How can I add an extended warranty to my product purchased at The Brick?
You can add an extended warranty during purchase in store or online, or within 30 days of receiving your product by visiting a Brick store. Options are presented during online checkout.
What delivery services does The Brick provide?
The Brick offers Premium Delivery Service in most areas, contracts third-party courier services for others, and uses Canada Post for some products. Delivery is limited to Canada.
What are The Brick Richmond Hill store's opening hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours may vary.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa for payments.
What brands can I find at The Brick?
The Brick offers a wide variety of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and many more across furniture, appliances, and electronics.
Are there any notable stores near The Brick in Richmond Hill?
Yes, nearby stores include Ashley HomeStore for furniture and mattresses, Midnorthern Appliance for appliances, and Bouclair for furniture and linens – great options to compare or combine visits.
What nearby stores can I visit for electronics and home goods while shopping at The Brick?
Best Buy and Best Buy Canada (Richmond Hill) are nearby for electronics, while Bed Bath & Beyond offers home goods, complementing your visit to The Brick.
How can I use nearby transit and amenities when visiting The Brick?
While specific transit stations are not listed, nearby amenities like Tim Hortons and McDonald's are convenient for refreshments, and Staples Richmond Hill offers office supplies, enhancing your shopping experience in the area.
Brand Certified Facts from The Brick
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Certified March 08, 2026Yext Knowledge Graph
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