Business Details
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Home Improvement StorePaint StoreBuilding Materials SupplierHardware StoreCommercial AppliancesOutdoor Furniture StoreKitchen AppliancesBathroom Supply StorePlumbing Supply StoreElectrical Supply Store
RONA Petawawa has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
3.3
117 reviews
5 stars
38
4 stars
31
3 stars
3
2 stars
17
1 star
28
- APangelo pilla3 days ago1.0So i went there 20 min from my house to get some prestain that I seen was in stock at there store . I walked in and there was a young lady at cash and a young man that worked there . I was looking for the prestain and notice the employee walking back and forth watching me like I was going to shoplift instead of asking me if I needed help and I had to ask him and he looked on the shelf and said oh well there isn't any , didn't say I'll check the back or when they will get anymore .he was not any help .and when I was leaving I asked the cashier if she could break a bill for me and she asked buddy and said NO !! As I'm leaving sarcastically said have a nice day!! But when I walked in no goodmorning as I was the only customer . I'm 62 and never been treated like that in a store and definitely not going to give them my business made me feel like a criminal and disrespected
- YHYue HuangNov 10, 20254.0I’ve been to the RONA in Petawawa before, and it’s a convenient place when you need building supplies or hardware without going far. Parking is easy — plenty of space right out front — so grabbing lumber or heavier items is not a hassle. Inside, the aisles are organized in a straightforward way, and it’s simple to find paint, fasteners, and basic tools without wandering too much. Staff have been friendly when I’ve asked for help, and they seem to know their products, which is useful when you’re not sure about sizes or materials. Prices are in line with other home improvement stores, and you can catch good deals if you watch the flyers. Checkout has been smooth in my experience, especially on weekdays.
- DBD BuchechaSep 30, 20252.0It's really hard to support this location when the stock is low. 0 cedar lumber of any kind in Petawawa, 200+ of every kind of cedar in Arnprior. Hate to shop at Home Depot, but don't have a choice.
- BBbirdJul 30, 20255.0great service when i go
- LGLouise GJun 18, 20251.0First, I looked online for the 2 items I needed. Concrete mix and a couple pieces of pressure treated wood. Their website didn't show if they were available, nor any prices. So, I went to the store, asked about them, the cashier looked them up said they were available. I wanted to see the items first so she called a person in the yard who showed them to me . There were no prices, nor did the person in the yard know the prices. I would like to mention the 2x2 pieces of wood I looked at were severely warped, but figured there would be 2 pieces in the pile that were straight. Went back in the store to place my order, only to find out that all the concrete mix were reserved. Why didn't the fellow in the yard know this? It was a complete waste of time going to Rona, and ended up getting these items at Home Depot in Pembroke without an issue! Sorry Rona, you've lost a customer, I won't waste my time there again.
Frequently Asked Questions About RONA Petawawa
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Petawawa's return policy?
You can return most products within 90 days of purchase in their original condition with the receipt for a refund, exchange, or store credit. Appliances have exceptions. More details are at rona.ca/en/returns-and-refunds.
How can I check the status of my order at RONA Petawawa?
Check your order status online with your order number and email or by logging into your RONA account. You'll receive email updates about status changes. More info at rona.ca/en/track-order.
Does RONA Petawawa offer delivery services?
Yes, delivery is available. Parcel delivery is free on orders of $49 or more. Truck delivery for large items like appliances is available in most stores for $79. Contact the local store or visit rona.ca/en/online-purchases for details.
What are the store hours for RONA Petawawa?
Monday to Friday: 7:00 AM to 7:00 PM; Saturday and Sunday: 8:00 AM to 5:00 PM.
Can someone else pick up my order from RONA Petawawa on my behalf?
Yes, you can designate a third party aged 16 or older. They must bring the confirmation email and government-issued photo ID when picking up the order.
Are installation services available at RONA Petawawa?
Yes, many stores offer installation services. Check the 'Installation Service' section on rona.ca or visit the store to find out more and get quotes.
How do I pay for purchases at RONA Petawawa?
You can pay online using Visa, Mastercard, RONA credit card, or PayPal. In-store payment also accepts cash and cheque. Flexible financing options are available for installments.
What nearby places can help me plan my visit to RONA Petawawa?
You can stop by Supplement King Petawawa for health products or grab a coffee at Starbucks Canada nearby. After shopping, Little Caesars Pizza offers convenient dining options close to RONA Petawawa.
Are there convenient financial services near RONA Petawawa?
Yes, TD Bank Financial Group and Northern Credit Union are nearby for your banking needs, and The Exchange Network and TD Canada Trust provide nearby ATM services for easy access to cash.
Where can I find other home improvement stores near RONA Petawawa?
Nearby competitors include Home Depot and Home Hardware, offering additional options for building supplies and home improvement.