Brand Certified
The Brick
4.5(7210 reviews)
Certified by The Brick • Apr 26, 2026
Business Details
565 West Hunt Club Road, Ottawa, ON
K2G5W5, Canada
Certified by The Brick • Apr 26, 2026
(613) 225-8898
Certified by The Brick • Apr 26, 2026
http://www.thebrick.com
Certified by The Brick • Apr 26, 2026
About
Certified by The Brick • Apr 26, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Apr 26, 2026
Hours
Certified by The Brick • Apr 26, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
Reviews
4.5
7,210 reviews
5 stars
5,973
4 stars
331
3 stars
161
2 stars
122
1 star
623
- NNNoora1 day ago1.0The delivery personnel exhibited a lack of professionalism. Upon contacting the store, I was informed that they would replace the sofa due to damage caused during the delivery process. On a subsequent delivery attempt, the personnel arrived with a new sofa but refused to replace the entire unit, instead proposing to only replace the bottom section. I insisted that the entire sofa should be replaced. He then remarked that he believed the individual was not in a proper state of mind and suggested that he might have been under the influence of substances. and he left the sofa in the middle of the hallway. he refused to bring the new one inside and he took it with him
- CCConnie Cripps5 days ago5.0I am in love with my new furniture. I got a new adjustable bed, which was recommended and seriously well worth it. I am waiting on more furniture to be delivered soon and if the delivery goes as well as this one wow is all I can say. If your looking for quality stuff go see Daniel, this young man was super helpful, listened to what I wanted patient and very very knowledgeable plus very polite and friendly and not at all pushy. I am one happy customer.
- ESEhab Shihab5 days ago3.0The store service was great but the delivery crew attitude was zero stars. One person didn't stop talking and complaining how heavy the new mattress was, they refused to move the old one - even though it was not old nor dirty at all only need to change because of my back - but turn around and grabbed the new mattress with bare dirty hands so I commented on his action and they end up leaving everything as is and left and did everything myself.
- NFNora Fahad6 days ago5.0had a great experience at The Brick, and I especially want to highlight Sim for his outstanding service. From the moment I walked in, he was welcoming, patient, and genuinely attentive to what I was looking for. He took the time to understand my needs, offered thoughtful recommendations, and never made me feel rushed or pressured.
- NSNeal SamsonApr 14, 20265.0I had to buy furniture on short notice for my elderly mother who was moving into a care home. I appreciated the high level of customer service I received at the Brick during this difficult time. Daniele who was the sales person who helped me, patiently worked with me to find suitable furniture that met my mother's needs at the best possible price. He also ensued that the delivery would arrive before my mother moved in. Due to changes in circumstances I had to change the delivery date and contents of the order and Daniele was immediately available to help me with this issue. He resolved it quickly without any issues. I was cared for very well at this Brick location and I would recommend them without hesitation.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item purchased. Please refer to the Satisfaction Guarantee page on The Brick's website for full details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be canceled and refunded before product delivery or pickup. Refunds are processed to the original payment method; cash payments are refunded to a debit card or cheque. Deposits on Special Order items are non-refundable.
What pickup and delivery options does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services.
What are The Brick's store hours?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary, for example, on November 11, 2025, it opens at 12:30 and closes at 21:00.
What professional services does The Brick provide?
The Brick offers delivery, product removal and recycling, warranties and protection plans, installation, assembly, service, and repair services.
Which major brands does The Brick carry?
The Brick carries top brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and many more across furniture, appliances, and electronics.
How can nearby places like Dollarama and Starbucks enhance my visit to The Brick?
Dollarama nearby allows you to pick up household essentials or affordable items while shopping. Starbucks provides a convenient spot to relax or grab a coffee before or after visiting The Brick.
Are there nearby home improvement stores to complement my shopping at The Brick?
Yes, nearby Home & Garden RONA and RONA hardware stores offer complementary home improvement products and supplies if you're furnishing or renovating your home in conjunction with purchases from The Brick.
What dining options are available nearby The Brick?
Nearby dining options include Bombay Spices Ottawa for grocery and restaurant needs, Crispy Chips for fast food, A&W Canada for burgers, and Shawarma Andalos for Middle Eastern cuisine, providing convenient meal choices during your visit.
Brand Certified Facts from The Brick
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Certified April 26, 2026Yext Knowledge Graph
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