About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
2,247 reviews
5 stars
1,773
4 stars
158
3 stars
66
2 stars
38
1 star
212
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales staff and delivery teams, highlighting specific employees for their excellent service.
Delivery Experience
The delivery service received positive feedback for being prompt, efficient, and courteous, although there were some reports of missing items and damaged products.
Product Quality Issues
Several customers reported receiving damaged or incorrect items, leading to dissatisfaction with the overall purchasing experience.
Communication
Customers appreciated timely updates regarding delivery schedules, but some expressed frustration with the lack of response from customer service regarding issues.
- CHChantal H.1 day ago1.0Disappointed. The service was fine in the store. They didn't reach out for a delivery date until I called requesting a refund. They were supposed to remove the old washer. They left it on the front porch said they would pick it up later. That was Thursday morning. I have spoken to some one and said it would be removed this weekend. The lack of professionalism and customer service in the overall experience is disappointing
- HGHulya Gil2 days ago1.0We purchased a recliner sofa and an L-shaped chaise from The Brick. It wasn’t until delivery day that we were told we would have to assemble the L-shaped sofa ourselves — something that was never mentioned in-store at the time of purchase. Had we known this upfront, it would have influenced our decision. When we opened the boxes, the instructions were extremely poor. There were no written steps or explanations, just four unclear pictures. For the amount of money spent, proper instructions should absolutely be expected. To put it into perspective, IKEA instructions are far better and much easier to follow than what we received here. Overall, this was a very disappointing experience from start to finish. We will not be purchasing from The Brick again. Next time, we’ll stick with IKEA — much easier and far less frustrating.
- APAngela Parsons4 days ago5.0Service was great from start to finish. Went into store and was greeted right away, sales rep answered all questions and concerns. Ordered the product on Saturday and it was delivered Thursday right on time. Delivery drivers were fast, curtious and very polite. Delivery was smooth. Overall great service. 2 thumbs up
- DCDavid CurryJan 2, 20264.0Sales rep added no pressure nor chased us around the store like they did at Leons like vultures. He was very upfront about pricing and sale information based on it being Boxing Day. Availability was good and delivery time commitments were met as scheduled.
- SBsebastien BlanchardDec 30, 20251.0Never buying from that place again . I buy a bedroom set and a dishwasher and pay in full in store and once it came time for delivery it was missing pieces , one item was back ordered but some where now to February also never told it was going to be late , also no communication with Customer after purchase . I guess the customer service rep who replied also cannot read my review properly
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary by item. Please check the Satisfaction Guarantee page on The Brick's website for detailed information.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes. If you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of purchase, they'll refund the difference with some conditions. See the Price Guarantee page for full details.
Can I cancel my order and get a refund at The Brick?
Yes. Orders can be cancelled and refunded at any Brick location before delivery or pickup. Refunds go to the original payment method. Deposits on special order items are non-refundable.
How can I add an extended warranty to my purchase?
You can add an extended warranty during purchase online or in-store, or up to 30 days after receipt by visiting a store. Warranty options are presented during online checkout.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
What are The Brick's store hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours may vary.
Which brands are available at The Brick?
The Brick offers brands such as Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Miele, Panasonic, and many more.
How can nearby places such as Canadel Custom Dining Furniture or La-Z-Boy Kanata help me when visiting The Brick?
Visitors to The Brick can explore nearby furniture stores like Canadel Custom Dining Furniture and La-Z-Boy Kanata for more home furnishing options, making it easy to compare styles and products in one trip.
Are there convenient services near The Brick such as banks or restaurants?
Yes, nearby places include RBC Royal Bank for banking needs and Domino's for pizza and food delivery services, providing convenience before or after your shopping at The Brick.
What other local professional services are near The Brick?
Nearby services include Kontour Dental Care for dental needs and several local real estate agents like Innovation Realty and Kim LaRiccia, which could assist customers in house or property matters related to home furnishings purchased from The Brick.