Brand Certified
The Brick
4.5(7099 reviews)
Certified by The Brick • Mar 08, 2026
Business Details
565 West Hunt Club Road, Ottawa, ON
K2G5W5, Canada
Certified by The Brick • Mar 08, 2026
(613) 225-8898
Certified by The Brick • Mar 08, 2026
http://www.thebrick.com
Certified by The Brick • Mar 08, 2026
About
Certified by The Brick • Mar 08, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 08, 2026
Hours
Certified by The Brick • Mar 08, 2026
Reviews
4.5
7,099 reviews
5 stars
5,875
4 stars
324
3 stars
160
2 stars
121
1 star
619
- SSSarah4 days ago1.0Bought a frigidaire fridge and it has been broken since day 1. They only give you 48 or 72 hours (I can’t remember which) to see if the fridge is not working upon arrival. A tech came and said that the thermostat is broken which is why it stays at dangerously low temperatures. This couldn’t have been figured out by me in a few days. So I’ve been having to deal with food going bad - technician appointments - unknown replacement part times - and The Brick not answering phone calls during the day. I am at my wits end with dealing with this broken fridge that they will not replace - let alone even being able to talk about it with someone over the phone! DONT BUY HERE. They don’t care about customers - only money. Have had this for a few months and I can’t even use it!
- ZAZahra AbtahiMar 2, 20261.0I’m sharing this review in hopes that someone from The Brick’s corporate team will take this seriously. This delivery was for appliances in a brand-new home, and unfortunately the experience was extremely disappointing and unnecessarily stressful. I received a call at 8:10 AM on the day of delivery informing me that my delivery window was between 8:00 and 10:30 AM — after the window had already started. I never received the expected confirmation call the day before. The home is a vacant unit located one hour away from where I live, so without prior notice, I was not there. When I explained this, I was initially told that arriving at 9:30 AM would be fine. Shortly after, the delivery driver called and said they would arrive in 10 minutes. When I reiterated the earlier agreement and the lack of prior notice, I was met with a dismissive and unprofessional tone, implying that I was at fault. Although the delivery was eventually completed, the delivery team stained our walls and scratched our floor. Even more disappointing, no one apologized — neither for the miscommunication nor for the damage caused. I also emailed The Brick’s customer service with a formal complaint and have not received any response, which only added to the frustration. To be candid, had I not received a coupon from my builder, I would not have chosen The Brick. Given this experience, I would not recommend their delivery service, especially for a new home where care and professionalism are critical. I hope management reviews this and ensures better communication, accountability, and follow-up going forward.
- JMJosh MathewsFeb 26, 20265.0Jasmeen was an absolute pleasure to deal with, she was very informative on the products I was looking to buy, she worked hard to get me the best deal possible, was easy friendly service and now I have my fridge, stove and new bedroom set all ready to be delivered to my new home. I 100% recommend anyone looking to buy furniture or appliances at the brick, to ask for Jasmeen, you won’t regret it! 😊10/10
- PMPatti MayFeb 19, 20265.0My furniture purchase at The Brick was excellent! I purchased a beautiful bedroom set that is absolutely gorgeous and high quality. Thank you Sales representative Erfan for the wonderful service. Today’s delivery with Romeo and Matthew was top drawer and very professional. They were cheerful and friendly while perfectly setting the furniture up I am thankful and impressed with the great service I received. Thank you!
- KKKelli KalynFeb 1, 20262.0The worst customer service I've ever had. I went into this location over 3 weeks ago where I ordered and paid in full for an $1700 bed set for my new apartment . Queen Mattress, boxspring and bed frame. On the day of delivery, the sales rep who sold me the bed, advised me that the wrong bed frame had been ordered (a double) and that I am to tell the delivery drivers when they get here to take it back. (First of all, how is he JUST realizing this erro today, when I sat down and ordered the bed with him in store 2 weeks ago at this point). He then proceeded to say, "If they still won't take it, tell them they have to" meaning this is going to put me into an argumentative situation with the delivery men. I was NOT comfortable with that and told them since they made they made the error, its their responsibility to inform the delivery drivers of the error and to only deliver the mattress and boxspring. Later that day after I received the mattress and boxspring, the same sales rep who sold me the bed, called me and said they corrected the delivery error and that I will have a queen coming, but someone will be reaching out regarding a delivery date. When I received that call, I asked the customer service agent if she can confirm its a Queen and not a double this time, in which she informed me it was intact a DOUBLE that is coming to me....I was SO upset. I understand mistakes happen.. but the same mistake twice? By the same person?! You can't be serious. She told me would speak with tyr sales rep and get it cleared up. By this point, I had alrwady moved my work schedule around to accommodate these deliveries, and its been very stressful. I don't need to deal with all this having JUST moved in a couple of days ago. When another customer service agent called me regarding the new delivery date for the Queen bed, I calmly told her how very inconvenient this has been for me and how upset I was. She apologized and said she would speak to her manager about getting my momey back for the bed frame, or atleast part of it due to all the inconveniences and stress this has caused me.Three days passed and I heard nothing. I get a call yesterday, January 31st 2026, and inquired about a compensation for the bed. This customer service agent told me there were no notes on my file about speaking with a manager regarding any compensation. She then told me she would add notes but quite honestly, I don't believe her. She sounded so uninterested and seemed to not care. Never the hell again am I ordering from The Brick. Their customer service is a complete joke and they do not care one ounce about their customers. I will be sure to tell people about this experience in hopes they do not have to deal with the same stress. Update: On February 2nd, I received a call from one of the store managers who really listened to me, and apologized for the experience. She offered me a small compensation for the mess, and assured me this will not happen again to future customers. I'm glad someone reached out to help with the situation.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item purchased. Please refer to the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of purchase from The Brick or a competitor, you'll receive a refund for the difference, subject to conditions. More details are available on the Price Guarantee page.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be canceled and refunded before product delivery or pickup. Refunds are processed to the original payment method; cash payments are refunded to a debit card or cheque. Deposits on Special Order items are non-refundable.
What pickup and delivery options does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services.
What are The Brick's store hours?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary, for example, on November 11, 2025, it opens at 12:30 and closes at 21:00.
What professional services does The Brick provide?
The Brick offers delivery, product removal and recycling, warranties and protection plans, installation, assembly, service, and repair services.
Which major brands does The Brick carry?
The Brick carries top brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and many more across furniture, appliances, and electronics.
How can nearby places like Dollarama and Starbucks enhance my visit to The Brick?
Dollarama nearby allows you to pick up household essentials or affordable items while shopping. Starbucks provides a convenient spot to relax or grab a coffee before or after visiting The Brick.
Are there nearby home improvement stores to complement my shopping at The Brick?
Yes, nearby Home & Garden RONA and RONA hardware stores offer complementary home improvement products and supplies if you're furnishing or renovating your home in conjunction with purchases from The Brick.
What dining options are available nearby The Brick?
Nearby dining options include Bombay Spices Ottawa for grocery and restaurant needs, Crispy Chips for fast food, A&W Canada for burgers, and Shawarma Andalos for Middle Eastern cuisine, providing convenient meal choices during your visit.
Brand Certified Facts from The Brick
This information is certified by The Brick and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 08, 2026Yext Knowledge Graph
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