About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
4,242 reviews
5 stars
3,351
4 stars
229
3 stars
113
2 stars
82
1 star
467
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers praised the sales staff for being helpful, knowledgeable, and not pushy.
Delivery Service
Delivery teams received high marks for being efficient, professional, and careful with products.
Customer Service Issues
Several customers reported poor communication and dissatisfaction with the handling of damaged products and warranty claims.
Product Quality Concerns
Some customers expressed disappointment with the quality of furniture and appliances, citing issues with damage upon delivery and warranty service.
- MRMichael Reitano1 day ago1.0Don't want to give in store credit even so box is open with all components in the box. Operations manager is not worth talking to, speak directly with customer service on phone instead. Do yourself a favor and go to Leon's instead where you'll receive great customer service.
- LLLyne Landry3 days ago5.0I decided to pay a little extra for removal of my old washer/dryer, and for the installation of the new washer/dryer. Money well spent-spent. Everything was smooth. Guys were quick, polite, and efficient! They arrived within the delivery window and my favourite part of the experience was the tracking link they sent. I was able to know how many deliveries were ahead of mine so I didn’t have to sit and wonder when they would arrive. Thank you!
- ATAshley ThomasJan 3, 20261.0Ordered a mattress for my daughter to be at the store on December 31st. On January 2nd I tried contacting the store with no answer via phone, went online to chat with a representative. The representative confirmed that the mattress would arrive in store by end of day and to wait for the call. No call came. January 3rd called store again nobody answered so I went online again. Once again the agent assured me 100% that my mattress would be available for pickup by end of day. In my frustration I called the store multiple times till someone answered. Finally someone answered and told me that they only receive shipments on Tuesdays and that my mattress was STILL IN Mississauga. I will NEVER be ordering from the brick ever again.
- BLBrad LairDec 27, 20252.0Bought 3 items that required 3 separate deliveries. First two went fine, third was delayed repeatedly and required me to call in several times. This was not communicated by the store and I had to arrange everything from my end. Only recommend if you’re okay getting your furniture, eventually. Once the item was delivered, the delivery guys did a fantastic job and took care to not damage anything in my home and took away the old appliance.
- MUMaruf UllahDec 24, 20251.0Extremely disappointed with The Brick. I was promised that my furniture would be assembled, but during delivery it was broken while they tried to put it together. They took it back and rescheduled. On Dec 24, right before Christmas, the delivery came again and I was told there would be no assembly. I refused the delivery. When I contacted the salesperson and manager, I was told assembly was never included—completely opposite of what I was promised. Very poor communication, stressful experience, and ruined the holiday mood. I regret shopping here.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For full details, please visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee?
Yes. If you find the same brand and model at a lower price by The Brick or a competitor within 30 days of purchase, The Brick will refund the difference, subject to conditions. Details are on their Price Guarantee page.
Can I cancel my order and get a refund at The Brick?
Yes. Orders can be canceled by visiting any Brick location prior to delivery or pick up. Refunds are made to the original payment method.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa.
What are The Brick's store hours for pickup?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary.
What services does The Brick offer?
The Brick provides delivery, product removal, recycling, warranties, installation, assembly, service, and repair.
Where is The Brick located?
The Brick is located at 1960 Cyrville Rd, Ottawa, ON, K1B 1A5, Canada.
How can nearby transit or places help me when visiting The Brick?
Nearby stores like Costco and Dufresne Furniture offer complementary shopping options. Coffee shops like Tim Hortons are convenient for a break before or after your visit to The Brick.
Are there any nearby dining options close to The Brick?
Yes, several restaurants including Swiss Chalet, Shawarma Prince, Wendy's, and Broadway Bar & Grill are close by, providing varied dining choices after shopping at The Brick.
What other retail stores are near The Brick for additional shopping?
Near The Brick you can also find retailers such as Costco Wholesale Business Centre, Dollar Tree, PetSmart, RONA, and La-Z-Boy Gloucester for a broader shopping experience.