About
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Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
4,082 reviews
5 stars
3,205
4 stars
224
3 stars
113
2 stars
81
1 star
459
What are people saying?
AI-generated from recent customer reviews
Delivery Service
Customers consistently praised the delivery team for being friendly, efficient, and professional.
Customer Service
Sales staff received high marks for being knowledgeable, helpful, and attentive to customer needs.
Product Quality Issues
Some customers reported issues with product quality and missing parts, leading to dissatisfaction.
Timeliness
Most reviews highlighted that deliveries were made on time and within the promised windows.
Overall Experience
Many customers expressed a positive overall experience, recommending the store for its service and product selection.
- KAKia A2 days ago1.0BUYER BEWARE: I purchased a leather loveseat from the brick on October 26th. Upon arrival, the movers ended up cross threading 2 bolts of the sofa legs and left with two loose legs and seized bolts. I submitted a warranty request and still waiting to hear back for a repair date. I could barely use the product because the sofa wobbles and wiggles when you sit on it from being unstable. Two weeks later, after sitting on the loveseat probably only 3-4x I noticed heavy wrinkles , sagging and one of the cushions seems to lack material and feels off compared to the other cushion. I also noticed the leather already starting to peel also!! I submitted another warranty claim and email the Brick that I am unhappy with this product as I feel I have a lemon of a couch but they reiterated their firm (no return policy). It hasn’t even been 1 month that I’ve had this couch and it’s literally falling apart. Extremely disappointed after paying top dollar for “Italian leather” and ”quality” product from a reputable place. Take a look at the photo and you’ll see a clear difference between the left side and right side of the couch. I posted a picture of what the couch is suppose to look like from the showroom and see what I received from The Brick, it doesn’t even match up to the same quality. The couch I received is not even close to what was in the show room when it comes to the quality I felt. The brick reinforced there strict no return policy once the package is opened up and used. The Bricks warranty service is the biggest headache to deal with no satisfaction guarantee and no customer service. Don’t fall for there warranty claims it’s essentially a lost cause if you find an issue with your product. There are better stores out there with way better return policies and customer service because it sure feels like I got a couch from TEMU!
- RIRoyce Bolton IVNov 16, 20251.0Ordered a washer and dryer on Oct 10th. On Nov 4th the delivery guys forgot the stacking kit, Nov 8th they delivered a broken washer, Nov 13th the delivery guy refused to install and left the washer blocking access to a room. As of now, the washer is still blocking the door as the instore team has "no control" over the delivery team. The store opted to hire a THIRD PARTY to come and install my washer and dryer. And after all this, only offered me $200 in compensation... not enough. To note, the sales man Omar was helpful, gave me a good deal and was able to find a new washer when a damaged one was delivered. My issues are with the delivery team and that the managers "hands are tied" and I have to wait a whole week with a washer restricting access to my breaker, hot water tank and furnace. Absolutely unacceptable.
- FRFaraz RikhtehgaranNov 13, 20255.0After checking out several furniture stores, I felt that The Brick offered some of the best quality brands with affordable financing options through Flexiti. I was especially careful about choosing the right mattress, something worth the investment in the long term. I was also planning to buy a TV that would last for years. The selection at The Brick Cyrville store was impressive. Being able to see everything in person, compare different models, and explore various styles helped me feel confident about my choices. I ended up choosing the Scott Living queen-size firm mattress, and after about six months of sleeping on it, I’m very pleased with the comfort and quality. I also purchased a 55" Samsung QLED Series 8 TV, which has been one of my best purchases during this period. I’d also like to give a genuine thank-you to Atousa. She was incredibly professional, patient, and insightful, helping me find the options that suited my needs.
- JJJust JulieNov 11, 20251.0DON’T SHOP HERE! Their policy protects the company not the customers. I was told by Frank the sales person that WE HAD to assemble our tv stand we bought. It was delivered and when we tried to assemble it, fell apart. I email to be told because I didn’t choose the to have assemble services, because I damaged the product, there would be now refund. Went to go speak with the Cyrville store, manager refused to speak to us, and I had to pay to have it picked up from my house. Funny how they waived the delivery fee when I spent money but because I’m return their inferior product, I suddenly had to pay. NEVER AGAIN
- FBF BNov 7, 20251.0Long story short: We ordered a washer, dryer, and a cosmetic mirror from The Brick. During delivery, the team left without stacking the washer and dryer. We initially thought they had stepped out and would return, also our old washer was already prepped to be taken away. However, there was a bit of trapped water in it, which we understood was why they couldn’t take it, fair enough. But they assured us they would come back, and they never did. After calling The Brick, my father and I both spoke with Noor, who was extremely rude and dismissive. She listened only to respond, not to understand. When I explained that the delivery team didn’t stack the dryer on top of the washer, she replied that the team mentioned there were no hoses or equipment which made no sense, since we never asked for a hookup, only for the stacking to be completed. I never asked about setting or hooking up the units.... We followed up twice to see what could be done, as nobody got back to us even though they said they would.. 1. The delivery team promised to return but clearly never planned to, and The Brick claimed they couldn’t do anything about it. 2. The dryer still needed to be stacked, and it wasn’t. When Noor spoke with my dad, who was understandably frustrated (but not yelling or using inappropriate language), she told him, “If you continue to talk like this, I will hang up” and then actually hung up on him. Her behavior was unprofessional, rude, and arrogant, which is disappointing given that we’ve been loyal customers of The Brick for years. Thankfully, Monica stepped in and saved the day with excellent service. Please address these customer service concerns loyal customers deserve to be treated with respect and understanding.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For full details, please visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee?
Yes. If you find the same brand and model at a lower price by The Brick or a competitor within 30 days of purchase, The Brick will refund the difference, subject to conditions. Details are on their Price Guarantee page.
Can I cancel my order and get a refund at The Brick?
Yes. Orders can be canceled by visiting any Brick location prior to delivery or pick up. Refunds are made to the original payment method.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa.
What are The Brick's store hours for pickup?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary.
What services does The Brick offer?
The Brick provides delivery, product removal, recycling, warranties, installation, assembly, service, and repair.
Where is The Brick located?
The Brick is located at 1960 Cyrville Rd, Ottawa, ON, K1B 1A5, Canada.
How can nearby transit or places help me when visiting The Brick?
Nearby stores like Costco and Dufresne Furniture offer complementary shopping options. Coffee shops like Tim Hortons are convenient for a break before or after your visit to The Brick.
Are there any nearby dining options close to The Brick?
Yes, several restaurants including Swiss Chalet, Shawarma Prince, Wendy's, and Broadway Bar & Grill are close by, providing varied dining choices after shopping at The Brick.
What other retail stores are near The Brick for additional shopping?
Near The Brick you can also find retailers such as Costco Wholesale Business Centre, Dollar Tree, PetSmart, RONA, and La-Z-Boy Gloucester for a broader shopping experience.