Brand Certified
RONA+ Orleans
3.9(1446 reviews)
Certified by RONA+ Orleans • Mar 08, 2026
Business Details
3828 Innes Road, Ottawa, ON
K1W0C8, Canada
Certified by RONA+ Orleans • Mar 08, 2026
(613) 830-6370
Certified by RONA+ Orleans • Mar 08, 2026
https://www.rona.ca/en?cm_mmc=organic_search-_-yext-_-gmb-_-website&utm_medium=organic_search&utm_source=yext&utm_campaign=gmb&utm_content=website_en
Certified by RONA+ Orleans • Mar 08, 2026
About
Certified by RONA+ Orleans • Mar 08, 2026
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA+ Orleans provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Orleans & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Certified by RONA+ Orleans • Mar 08, 2026
Hours
Certified by RONA+ Orleans • Mar 08, 2026
Reviews
3.9
1,446 reviews
5 stars
686
4 stars
375
3 stars
129
2 stars
77
1 star
179
- DTD. T.Feb 18, 20261.0If I could leave less than zero stars I would. Customer service in the departments is non-existent. I purchased a vanity, and 3 days later it went on sale. I spoke with the plumbing department and they told me I was not entitled to a refund. They never even told me I needed to speak with customer service....they just made up the story. I called customer service, and the fellow was terrific, and explained all the rules regarding purchasing/discount items. That department needs educating. I have been in the flooring department several times shopping for a specific item.....There is no available help. One time when there were two fellows available, I waited for them to finish a chat, and then asked if they had any laminate flooring that was NOT woodgrain. I got a smart aleck answer about selling me concrete. I was incensed, and I purchased my flooring elsewhere. I looked at the website for a specific item, which indicated it required ordering. Before ordering I went to the store with a sample colour to ensure I was getting the correct item. Again, the flooring department was empty. After waiting and making a bit of noise, someone finally showed up to assist. I took him to show him exactly what I needed. He said they don't make that colour. I showed him the photo on the site, and he relented. But he said we don't have it. I said I know, because the sign on the wall specifically says 'special order'. I asked if he could order the item. He said no, I would have to go to another store. No other store has the item because it is SPECIAL ORDER!! Very tired of sales people lying to me....really fed up! Tough for Rona....I purchased directly from the manufacturer.
- JPJeffrey PuncherFeb 15, 20265.0Good selection and availability of hard to find PVC accessories.
- PPPiper PuppeeFeb 15, 20265.0This is the best Rona outlet! Their staff (those who walk around to offer help to customers) are just so eager to help and so friendly. They really guide and help me each time I look clueless looking for something. Bravo guys!
- LLlong lashedladyFeb 11, 20265.0An older man in the paint section was extremely helpful. Very appreciated got everything we need.
- IWIam WillFeb 8, 20265.0Very helpful people. Went in looking for an item and had a sales associate approach us and asked if they could help. Haven't had service like that in a while from a big box store.
Frequently Asked Questions About RONA+ Orleans
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products can I find at RONA+ Orleans?
RONA+ Orleans offers a wide variety of home improvement products, including appliances, bathroom fixtures, building supplies, electrical items, flooring, furniture, hardware, heating and cooling products, home decor, kitchen supplies, lighting, outdoor accessories, paint, plumbing, storage, tools, and many more.
What are the store hours for RONA+ Orleans?
RONA+ Orleans is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM. On November 11, 2025, it will open at 12:30 PM and close at 9:00 PM.
Does RONA+ Orleans offer delivery and pickup services?
Yes, RONA+ Orleans provides in-store pickup, delivery, and no-contact delivery services to its customers.
Can I rent a truck or tools at RONA+ Orleans?
Yes, truck and tool rentals are available at RONA+ Orleans. You can reserve a truck by contacting the store directly. Rentals are on a first-come, first-served basis.
What is RONA+ Orleans' return policy?
You can return most products within 90 days of purchase in their original condition and packaging with the original receipt for a refund, exchange, or store credit. Appliances may have different policies. For full details, visit RONA's website on returns and refunds.
What payment methods are accepted at RONA+ Orleans?
RONA+ Orleans accepts Visa, MasterCard, American Express, cash (in-store only), cheque, and RONA credit cards. For online purchases, credit cards and PayPal are accepted.
Are installation services available at RONA+ Orleans?
Yes, many stores, including RONA+ Orleans, offer various installation services such as appliance installation, flooring, cabinets, bathroom fixtures, windows and doors, roofing, fans, and more. Visit their installation services page or store for details.
What nearby places can I visit around RONA+ Orleans?
Around RONA+ Orleans, you can find places like the Pro Desk at RONA+ for building supplies, the Garden Centre at RONA+ for plants and outdoor decor, and Minute Key for locksmith services. Dining options nearby include Chez Shawarma, Prince Gourmet, Firehouse Subs, Second Cup Café, Nando's Orleans Innes, Milano Pizzeria, Moxies Orleans Restaurant, and Moxie's Grill & Bar.
How can nearby restaurants complement my visit to RONA+ Orleans?
After shopping at RONA+ Orleans, you can enjoy a meal at nearby eateries such as Chez Shawarma, a Lebanese restaurant; Firehouse Subs for sandwiches; Nando's Orleans Innes for Portuguese food; or Milano Pizzeria for Italian cuisine, providing convenient dining options before or after your visit.
Are there any nearby service providers to assist with home improvement projects?
Yes, nearby you can find the Pro Desk at RONA+ for building supplies and specialty advice, as well as the Garden Centre at RONA+ for gardening needs. Additionally, Minute Key can assist with locks and keys if needed during your home improvement projects.
Brand Certified Facts from RONA+ Orleans
This information is certified by RONA+ Orleans and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 08, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website