Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA+ Nepean provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Nepean & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.9
1,737 reviews
5 stars
812
4 stars
487
3 stars
168
2 stars
75
1 star
195
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff are praised for being helpful and knowledgeable, others are criticized for being unprofessional and unhelpful.
Product Availability
Customers appreciate the variety of products available, but there are frequent complaints about items being out of stock or discrepancies between online and in-store inventory.
Store Organization
Several reviews mention issues with store layout and aisle numbering, making it difficult for customers to find items.
Pricing Issues
Customers have reported concerns about pricing discrepancies at checkout and perceived price gouging on certain items.
Online Order Experience
The online order pickup process has been criticized for being inefficient and poorly managed, leading to frustration among customers.
- PGParil Gaboudigian1 day ago5.0I had a great experience in the kitchen department thanks to Rekha. She was helpful, patient, and super kind!
- APAndy Phoeng5 days ago1.0Today i tried to return small LED stick on light around $40. I waited in line for 10-15 minutes. The person and all the staff doesnt smile unlike Home Depot. And then she called the manager to tell me i cannot return it. The reason they cannot resell it because we used the double sided tape. I told them in Home Depot it very easy to return and the staff always helpfull and smiling. I will not buy anything from Rona anymore. I strongly suggest to go to Home Depot. They are THE BEST!!
- RMRatheesh MNov 12, 20255.0We went to get the a Ego Snow blower before the weekend storm. We met Donal who was very helpful explained the features gave us a quick demo on the buttons made our job easy than reading the manual. Helped with billing and loading in the car in no time. Appreciate the wow customer experience we had at the store
- UPUkrainian ProfessionalsNov 3, 20255.0I would like to express my sincere appreciation for the exceptional customer service provided by Rebekah (Employee #6011125). Her professionalism, efficiency, and friendly attitude went far beyond my expectations. Rebekah assisted me in exchanging my previous DEWALT vacuum for a more powerful model, and she also completed a price match based on online offers. The entire return and exchange process was fast, smooth, and completely stress-free. Even though I brought the vacuum without the original packaging, she handled everything instantly — truly in the blink of an eye. She was extremely helpful throughout the entire process, answered all questions with confidence, and made everything easy for me as a customer. Rebekah is the type of employee who could provide excellent training in customer care — her service was outstanding. My family and I were extremely satisfied. I am also very grateful to the other colleagues who worked with her. They helped with transportation of the vacuum, provided carts, and supported the process with the same professionalism and positive attitude. Their teamwork made this experience even better. Overall, this was an exclusively positive experience and a perfect example of how customer service should be. Thank you, Rebekah, and thanks to the entire team for your amazing help!
- SLSherry LPOct 24, 20255.0Went in needing a solution for missing non-standard hardware for a discontinued Ikea product. I had already tried a specialist fastener place and two other stores, and no one seemed to know what to suggest. André in Hardware was amazing. Very helpful, and came up with a clever solution - furniture now is solid and I am so pleased with the service I got. Thanks very much to André!
Frequently Asked Questions About RONA+ Nepean
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of home improvement products does RONA+ Nepean offer?
RONA+ Nepean offers a wide variety of home improvement products including paint, flooring, electrical items, vanities, toilets, shower accessories, kitchen and bar faucets, bathtubs and surrounds, sinks, laundry room items, mirrors, lighting, fans, outdoor accessories, home decor, appliances, furniture, cabinets, and power tools.
What are the store hours for RONA+ Nepean?
The store is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does RONA+ Nepean offer delivery and in-store pickup services?
Yes, RONA+ Nepean offers delivery, in-store pickup, and contactless delivery services for customer convenience.
Can I rent a truck or van at RONA+ Nepean, and what are the requirements?
Yes, truck and van rentals are available. Renters must be at least 21 years old, hold a valid full driver’s license, provide proof of insurance, and present a major credit card for a $500 deposit, which is refunded after vehicle inspection upon return.
What payment options are accepted at RONA+ Nepean?
RONA+ Nepean accepts American Express, MasterCard, Visa, and cash payments in-store. Credit cards are the only option for online purchases.
Are installation services available at RONA+ Nepean?
Yes, many installation services are offered including appliance installation, flooring, cabinets and countertops, bathroom plumbing, windows and doors, and more. Details and store participation can be found on their installation services webpage.
How can I find out about promotions and weekly deals at RONA+ Nepean?
You can view weekly offers and promotions by visiting RONA+ Nepean’s promotions webpage for the latest deals.
What nearby places can I visit along with RONA+ Nepean for shopping and dining?
Nearby you can find the Pro Desk at RONA+ for specialized building supplies, the Garden Centre at RONA+ for gardening needs, and restaurants like Booster Juice, KFC, Five Guys, Starbucks Canada, Thai Express, and Panera Bread for convenient dining options.
Are there other home and hardware stores near RONA+ Nepean that I can visit?
Yes, nearby hardware and home improvement stores include RONA Nepean itself and West Wholesale Fencing and Railing that offers fencing and building supplies.
What nearby services can help me with vehicle rental or automotive needs near RONA+ Nepean?
Close to RONA+ Nepean, there is U-Haul Neighborhood Dealer for truck rentals, T & K Auto Repair for automotive repairs, and Kia On Hunt Club for automotive sales and dealer services.