Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA+ Kanata provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Kanata & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.8
1,634 reviews
5 stars
720
4 stars
449
3 stars
179
2 stars
67
1 star
219
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Customer experiences with staff are mixed; while some report exceptional service, others describe staff as unhelpful or rude.
Store Organization
Many customers find the store disorganized and difficult to navigate, with some reporting issues finding products and receiving assistance.
Customer Service
There are numerous complaints about poor customer service, including long wait times for help and unresponsive staff.
Product Availability
Customers have noted a decline in product availability and stock since the transition from Lowe's, with some specific items frequently out of stock.
Positive Experiences
Despite the negatives, several customers praised specific employees for their knowledge and assistance, highlighting positive shopping experiences.
- ASAbe SolemonDec 19, 20255.0Very kind staff great location
- VSVish SDec 2, 20252.0Usually amazing helpful staff. The person working on self checkout this week was clearly miserable and very confrontational.
- MFM FNov 20, 20255.0Saw staff members without having to look for one which was awesome,plus very friendly staff took a moment to assist despite not asking for help. Store very clean and organized, great signage, great deal on molding we were looking for, beautifully decorated for the holiday season, no lne up, great parking, could exit close to my vehicle again, can return empty paint cans here, and old light bulb recycling. The fresh pine trees in pots are pretty, can smell the evergreen trees and Christmas arrangement which was nice as well as pretty. Lots of lovely winter village scenery stuff and set up to see it all so beautifully and even on sale already! Also noticed growth selection of ceiling tile stuff for ie finishing a basement or creatively using for something else,as well as variety of plastic sheets for the lighting, I had not noticed that elsewhere.
- IFIsabelle FilionNov 5, 20251.0I was treated with arrogance by a lady with pink hair in the paint department. I annoyed her by approaching her counter when she wanted to chat with a coworker, asked me a stupid question to which I gave a stupid answer, and then she mocked me with a coworker. I am a professionnal painter and buy A LOT of paint, and I will not be buying it at RONA anymore. This was one of the worst customer experience I ever got.
- APAnte PNov 1, 20255.0What a fantastic experience! My girlfriend and I are purchasing our new home, and went to Rona for our appliances. Juruj was so knowledgable, and explained everything to us so clearly. He answered all of our questions thoroughly, throwing in some of his own flair. Was great to have him guide us through the process, and learn a little bit about his personal life as well. An amazing man, both professionally and personally. Rona should be proud to have such a great ambassador for their brand! Thank you Rona, and thank you, Juruj! We are forever grateful and will never forget this experience.
Frequently Asked Questions About RONA+ Kanata
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products can I find at RONA+ Kanata?
RONA+ Kanata offers a wide variety of home improvement products including appliances, bathroom fixtures, building supplies, electrical items, flooring, furniture, hardware, paint, power tools, outdoor accessories, and more.
What are the store hours for RONA+ Kanata?
RONA+ Kanata is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM. Special holiday hours apply on November 11, 2025, with opening from 12:30 PM to 9:00 PM.
Does RONA+ Kanata offer delivery and pickup options?
Yes, RONA+ Kanata offers in-store pickup, delivery, and no-contact delivery services for your convenience.
Can I rent a truck or tools at RONA+ Kanata?
Yes, truck and tool rentals are available at RONA+ Kanata. To reserve a truck, it is recommended to contact the store directly as availability may vary.
What are the payment options accepted at RONA+ Kanata?
RONA+ Kanata accepts payment via American Express, Mastercard, Visa, and cash (cash payments only accepted in-store).
Does RONA+ Kanata provide installation services?
Yes, many installation services are offered including appliance installation, flooring installation, bathroom and plumbing installation, window and door installation, and more. You can find details and pricing on their installation services webpage.
What is the return policy for products purchased at RONA+ Kanata?
Products (except appliances) can be returned within 90 days of purchase in original condition and packaging with a receipt for a refund, exchange, or store credit. For more details, visit RONA's returns and refunds page.
Are there nearby food options when visiting RONA+ Kanata?
Yes, nearby dining options include Booster Juice for smoothies, Firehouse Subs for sandwiches, Les Moulins La Fayette bakery, Café Van Houtte coffee shop, Mr Shawarma Middle Eastern cuisine, Kal's Place Italian restaurant, and Five Guys burger restaurant, making it convenient to grab a meal before or after shopping.
What nearby retail stores are close to RONA+ Kanata?
Close to RONA+ Kanata you can find Pro Desk at RONA+, Kitchen Design at Rona, Lowe's Home Improvement, Garden Centre at RONA+, Value Village thrift store, HomeSense furniture and home goods, Bed Bath & Beyond, and Dollarama discount store, offering a variety of complementary shopping experiences.
Are there nearby financial services to RONA+ Kanata?
Yes, financial services near RONA+ Kanata include CIBC, National Bank, Banque Nationale, and The Exchange Network ATMs, making banking convenient during your visit.