Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
1,838 reviews
5 stars
1,626
4 stars
103
3 stars
32
2 stars14
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness, friendliness, and professionalism of sales associates like Renu, Agnes, and Rachna.
Delivery Experience
Delivery teams received high marks for being efficient, polite, and professional, ensuring a smooth delivery process.
Product Knowledge
Sales associates demonstrated strong product knowledge, helping customers find the right items and providing clear explanations.
Overall Satisfaction
Many customers expressed high satisfaction with their shopping experience, highlighting the ease of the purchasing process and the quality of service.
- DFDan FJan 3, 20265.0I bought two couches from Renu at The Brick in Orangeville and had a great experience. Renu was friendly, knowledgeable, and genuinely helpful throughout the entire process. She took the time to understand what I was looking for and made the experience easy and stress-free. I would highly recommend asking for Renu if you’re shopping here.
- WCWilliam CameronJan 3, 20264.0I had a great shopping for a new couch experience at the Orangeville Brick location. I entered and was greeted by Rachna. After 5 minutes of looking around the showroom Rachna asked if I needed assistance. I knew what couch I liked, but not sure about the color. She had samples of the colors and helped to make the decision. Rachna was a great help with delivery, warranty and everything else that comes with the purchase. I will definitely return to the Orangeville Brick for any future furniture purchases. Thank you Rachna.
- AAAbiola AdebisiDec 29, 20251.0It's was a horrible experience i had with The bricks. I came to buy appliances. I told them my plan i needed it to be ready before Christmas, if not, I can go to others store to buy it. Bcos I need to move my family in the house. Fortunately, I got an email, all my appliances is ready. It's was scheduled 10:45am - 1:45pm. I don't live in the delivery area, I need to drive down like almost 2hrs. On the day of the delivery , the delivery driver called me around 9:26am telling me he at my door step to deliver my appliances. I told him am half an hour closer to the house and I ask him why is coming before the schedule time. He refused to wait. I tried possible best to call The bricks no one was picking up until 10am. Which I spoke to sales rep and some customers service rep. I explained everything to them. I was assured the driver will come back to do the delivery before 6pm on same day. Around 6pm, I called The bricks office, I was told they communicated to the driver, he just av two more delivery ahead off me that I he will arrive soon. I waited, till 9pm no one show up. And later call the phone number the used to call me in the morning, I asked him am still waiting for to come over to deliver my consignment, he told me he already on his bed sleeping, he already done working since 4pm. I asked him , don't you receive verbal communication from tge bricks team regarding this delivery, he said no one called him. I couldn't call The bricks bcos they already close. I have to travel back for almost 2hrs in that night. The next day, I made series of calls to the The bricks. They couldn't give me a concrete reason than I have to wait the following weekend (Saturday). The brought the appliances but the fridge was damage, the said he is going to return it and bring another one following Saturday. I made calls to the bricks same story. I let them know I av celebrate Christmas with my family the house not knowing they both mess everything up. After I spent Christmas outside in Airbnb up till now. I called the installation company the bricks gave me, he told me can't come over to install part off the appliances until everything is on site. I kept calling them, that I don't want similar situations to occur again. Last week Saturday, I was scheduled for delivery again within 10:15am - 1-15pm, I kept tracking the driver, suddenly, I just noticed delivery was stopped around 12pm. I have to call the bricks again , that I needed an explanation but no concrete reason. I av to drive down towards Orangeville and discuss the issues. They promised to do the delivery on Sunday, which I received it.but unfortunately the fridge they brought had small mark damage on the door. Trying to get the installation team the bricks introduced to me down to do the job. I was told Jan 8. I and my family have been traumatized with this poor communication from the bricks.
- SCScott CunninghamDec 28, 20255.0We were pleasantly surprised with our experience. We were in the market for a new refrigerator and this was our first stop on our comparison shopping. As it turned out it was the only stop we needed to make. Rachna made our purchase process easy and simple. From the first greeting to payment process she was patient and helpful and a joy to work with. We will return for future purchases.
- TDTim DonovanDec 21, 20255.0The Orangeville location is a clean, bright and well stocked location with many items in stock. Our sales person Rasheen Powell was very capable, professional and nice and she understood the inventory and how things worked. We picked out our choice and then we worked thru the option and pricing and I was happy with the result. The delivery was schedules on a Sunday two days later which was great timing and it went well though we did not get called the day before. The moving team called 10 min before delivery and they were excellent! It was challenging to get the sofa bed to fit thru the doors and down the stairs but the team was expert and got it down well. All in all it was an excellent experience.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary by item. Check the Satisfaction Guarantee page on their website for details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price by The Brick or a competitor within 30 days of purchase, they'll refund the difference under certain conditions.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be cancelled and refunded at any Brick location before product delivery or pickup. Refunds are made to the original payment method.
How can I add an extended warranty to my purchase at The Brick?
You can add an extended warranty during purchase in store or online, or up to 30 days after receiving your product by visiting a Brick store.
What delivery and pickup services does The Brick provide?
They offer curbside pickup, delivery, and no-contact delivery services.
What are the store hours for The Brick in Orangeville?
Monday to Friday: 10:00 - 21:00; Saturday: 10:00 - 19:00; Sunday: 11:00 - 18:00. Holiday hours may vary.
Which brands are available at The Brick?
The Brick carries brands like Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and many others.
What types of products can I find at The Brick?
They offer furniture, mattresses, appliances, electronics, home office furnishings, and outdoor furniture.
Are there nearby places to grab food or coffee near The Brick in Orangeville?
Yes, nearby you can find Kati Thai Kitchen for Thai food, Quesada Burritos and Tacos for Mexican cuisine, Starbucks Canada for coffee, and Booster Juice for smoothies.
What useful services are located near The Brick that customers might need?
Nearby are The UPS Store for shipping services, TD Canada Trust ATM for banking, and HearingLife for audiology services, which could be convenient before or after shopping at The Brick.
Are there any nearby wellness or beauty services close to The Brick?
Yes, Yapinky Nails and Tan-Tations tanning salon offer beauty services nearby, along with Westside Dental Centre and The Family Enhancement Centre for health needs.