Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
1,705 reviews
5 stars
1,498
4 stars
99
3 stars
32
2 stars14
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous customers praised the staff for being friendly, knowledgeable, and attentive, particularly highlighting Renu, Nishaant, and Agnes.
Sales Experience
Many reviews noted a positive sales experience with staff who were patient, informative, and not pushy, helping customers find the right products.
Product Knowledge
Customers appreciated the staff's extensive knowledge about products, which helped them make informed purchasing decisions.
Delivery Service
The delivery team received commendations for being professional, timely, and courteous during the delivery process.
Overall Satisfaction
Overall, customers expressed high satisfaction with their shopping experience, often recommending specific sales associates for their exceptional service.
- CCCaterina C2 days ago5.0We had such an amazing experience with Agnes while shopping for our new dining table and couch. She was patient, knowledgeable, and genuinely interested in helping us find pieces that matched our style and budget. Agnes took the time to answer all our questions, showed us different options, and made the whole process feel effortless. Her warm personality and professionalism truly stood out, we never felt rushed or pressured, just supported. Thanks to her, we walked away with beautiful pieces we’re so excited to bring into our home. If you’re shopping at The Brick, make sure you ask for Agnes. She’s fantastic! 🙌🛋️
- ASAnuj SharmaNov 16, 20255.0I recently purchased a sofa from The Brick, and I have to say that the entire experience was exceptional thanks to Lennox Pitt in sales. Lennox was incredibly knowledgeable, friendly, and patient throughout the process. He took the time to understand exactly what I was looking for, explained all the options clearly, and never made me feel pressured. His professionalism and customer-first approach truly stood out. Lennox made the whole buying experience smooth and enjoyable, and I’m extremely happy with my purchase. If you’re shopping at The Brick, I definitely recommend asking for Lennox Pitt — you won’t be disappointed!
- MGMike GNov 15, 20253.0Was premature to leave a five star review having issues getting through to the customer service department my mattress came with a tear in it, and the bedframe that they sold us puts my bed at 3 feet off the ground, which is a little ridiculous in my opinion. Hopefully you get back to me.
- MGMegan GallantNov 11, 20255.0We recently purchased a mattress and bed frame from The Brick, and our experience was excellent thanks to Renu. She was incredibly patient and took the time to walk us through all our options, helping us find exactly what we needed without ever feeling rushed or pressured. Renu was knowledgeable about the products, answered all of our questions thoroughly, and made sure we were comfortable with our choices. Her friendly and professional attitude made the entire process smooth and enjoyable. We really appreciated her attention to detail and genuine care in making sure we left happy with our purchase. Highly recommend asking for Renu if you’re shopping at The Brick.
- HPHeather Melaragno- ParkNov 7, 20254.0We went in to purchase a coffee table with our voucher from the credit card. Agnes was very helpful and was not pushy and didn't follow us around, which made me feel more comfortable to browse around. When we picked out our coffee table she was quick and efficient in filling out the paperwork and explaining the process of picking up. She was lovely to speak with about the purchase and about general things too. Recommend doing your house shopping with Agnes !
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary by item. Check the Satisfaction Guarantee page on their website for details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price by The Brick or a competitor within 30 days of purchase, they'll refund the difference under certain conditions.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be cancelled and refunded at any Brick location before product delivery or pickup. Refunds are made to the original payment method.
How can I add an extended warranty to my purchase at The Brick?
You can add an extended warranty during purchase in store or online, or up to 30 days after receiving your product by visiting a Brick store.
What delivery and pickup services does The Brick provide?
They offer curbside pickup, delivery, and no-contact delivery services.
What are the store hours for The Brick in Orangeville?
Monday to Friday: 10:00 - 21:00; Saturday: 10:00 - 19:00; Sunday: 11:00 - 18:00. Holiday hours may vary.
Which brands are available at The Brick?
The Brick carries brands like Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and many others.
What types of products can I find at The Brick?
They offer furniture, mattresses, appliances, electronics, home office furnishings, and outdoor furniture.
Are there nearby places to grab food or coffee near The Brick in Orangeville?
Yes, nearby you can find Kati Thai Kitchen for Thai food, Quesada Burritos and Tacos for Mexican cuisine, Starbucks Canada for coffee, and Booster Juice for smoothies.
What useful services are located near The Brick that customers might need?
Nearby are The UPS Store for shipping services, TD Canada Trust ATM for banking, and HearingLife for audiology services, which could be convenient before or after shopping at The Brick.
Are there any nearby wellness or beauty services close to The Brick?
Yes, Yapinky Nails and Tan-Tations tanning salon offer beauty services nearby, along with Westside Dental Centre and The Family Enhancement Centre for health needs.