Business Details
About
Mattress StoreFurniture StoreHome Goods StoreBedroom Furniture Store
Elevate your sleep at The Brick Mattress Store. Embark on a journey of comfort as you explore our curated selection of top-tier brands, all conveniently available in your neighborhood. Our sleep experts are at your service, ensuring you discover the perfect mattress through our exclusive 180-night trial. Your satisfaction is guaranteed, promising rejuvenating nights and well-rested mornings. Unveil a new era of restful sleep and luxurious comfort with The Brick Mattress Store.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
174 reviews
5 stars
144
4 stars
12
3 stars
7
2 stars2
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of sales staff, particularly Tony and Fidel, highlighting their patience and ability to address customer needs.
Product Knowledge
Sales associates demonstrated strong product knowledge, assisting customers in selecting the right mattresses and accessories based on individual needs.
Delivery Experience
While most reviews noted timely and efficient delivery, there were some complaints regarding delivery issues and miscommunication.
Mixed Experiences
Some customers reported negative experiences related to customer service and product issues, particularly concerning warranty exchanges and delivery problems.
- GGGabriel GonzalezDec 10, 20255.0We’re VERY happy with our purchase and experience. Beside’s finding what we were looking for with the Brick’s ample selection, we were won over with Tony Risden’s (the Store Manager at the Brick Mattress Store Oakville at Dorval/North Service) personable approach and product knowledge, which very much helped us find the right mattress. Follow up and delivery was also excellent.
- APAlex ProstranDec 1, 20255.0Ahmed was brilliant in helping me find the perfect bed for my needs, on top of a great deal for my mattress, platform, and mattress protector. I highly recommend you go see him.
- GHGlenn HigginbothamDec 1, 20255.0Ahmed was a wonderful salesperson and a great help. Delivery was excellent. Totally satisfied.
- DPDave PhilpottSep 21, 20255.0Tony was very helpful with my mattress and bed frame choices. The delivery was on time and perfectly done. They also removed the old mattress and box spring. I will definitely call Tony at the Brick Mattress Store the next time I need a mattress in Oakville.
- FMFlorence McAreeAug 28, 20255.0Kevin was a pleasure to work with. I will return to business with him.
Frequently Asked Questions About The Brick Mattress Store
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is the return policy at The Brick Mattress Store?
Return policy varies by item. For full details, please visit the Satisfaction Guarantee page on our website.
Does The Brick Mattress Store offer a price guarantee?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, we'll refund the difference with some conditions. Please check the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick Mattress Store?
Yes, orders can be canceled at any Brick location before delivery or pickup. Refunds are made to the original payment method. Deposits on Special Order items are non-refundable.
How do I add an extended warranty to my product at The Brick Mattress Store?
You can add an extended warranty during purchase online or in-store, or within 30 days after receiving your product by visiting a store. Check the Warranties and Protection Plans page for more info.
Does The Brick Mattress Store offer delivery and what areas do you cover?
Premium delivery is available in most areas via The Brick's team or third-party couriers. We currently do not deliver to the United States.
What installation and assembly services does The Brick Mattress Store provide?
We offer licensed installation and assembly for appliances, electronics, and furniture at competitive prices. See our Installation and Assembly page for details.
What are the store hours for The Brick Mattress Store in Oakville?
Open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 18:00, and Sunday 11:00 to 17:00. Special holiday hours on November 11 are 10:00 to 21:00.
Which mattress brands does The Brick Mattress Store carry?
We offer top-tier brands including Sealy, Serta, Beautyrest, Tempur-Pedic, Stearns and Foster, and more for a variety of mattress needs.
What payment options are accepted at The Brick Mattress Store?
We accept American Express, Cash, Financing options, Mastercard, and Visa.
What nearby places can I visit before or after shopping at The Brick Mattress Store?
Nearby you can visit Royal Garden Oakville for dining, or stop by Pro Hockey Life for sporting goods. The LCBO is nearby for beverages, and Boston Pizza offers additional dining options.
Are there nearby food options close to The Brick Mattress Store?
Yes, Fat Bastard Burrito Co., Boston Pizza, McDonald's Canada, and Tim Hortons are all nearby for a variety of dining choices.
What nearby stores can I visit for other shopping needs near The Brick Mattress Store?
You can shop at Marshalls Canada for clothing, DSW Designer Shoe Warehouse for shoes, Chapters for books, and Ren's Pets for pet supplies nearby.