Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA Oakville has the best articles and products for your renovation, construction, and home decoration projects.
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
512 reviews
5 stars
273
4 stars
129
3 stars
38
2 stars
13
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several instances of employees going above and beyond to assist.
Product Availability
Customers expressed frustration over limited stock and the inability to return items not carried by the store, indicating a need for better inventory management.
Store Cleanliness
The store was frequently noted for its cleanliness and organization, contributing positively to the shopping experience.
Mixed Experiences
While many reviews highlighted excellent service, there were also reports of rude staff and poor customer service experiences, indicating inconsistency in staff behavior.
Size and Selection
The store's smaller size was mentioned, with some customers feeling it limited product selection, though others appreciated the convenience and organization.
- DPD PATTERSONNov 12, 20255.0. We had top notch delivery service by pleasant driver named Adrian ,who went above and beyond in helping us . Kudos to whoever hired him. He is a definite asset to your team!
- AZAleks ZedminOct 28, 20251.0New owner buying cheap wood. They used to have great 2x4s were perfect now the wood they have is worse than home Depot
- CICanadian Heating and Air Conditioning IncSep 4, 20255.0We were in need of some shark bite settings for an installation. The staff couldn’t have been more helpful. They went well and beyond in the plumbing department to find us the right fittings and the cashier with the fusion finger watch was GREAT
- MMMimi MimiSep 1, 20252.0Maybe hire people who understand measurements. I bought expensive pieces of wood to make shelves. None of the pieces were cut the same length (off by 1/2 inch). Had to call another employee to do it right. First employee started to argue that it couldn't be done, blamed it on the saw. Second employee had no trouble doing exactly what was asked.
- PHP HAug 18, 20255.0Dropped in to search for a couple of plumbing things. Wow, i was delightly surprised as immediately approached for assistance. Staff are friendly, knowledgeable and offer much advice, going out of the way to help. Smaller store w second floor, but lots of help.... reminds me moreso of their smaller competitor, and less so of big box store. Readily recommended and will revisit on my next project.
Frequently Asked Questions About RONA Oakville
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Oakville's return policy?
You can return most products (except appliances) within 90 days in original condition with receipt for a refund, exchange, or store credit. Exceptions apply; see RONA's website for details.
How can I check the status of my online order with RONA Oakville?
Check your order status online using your order number and email, or by logging into your RONA account. Email updates are sent for status changes.
Does RONA Oakville offer delivery and curbside pickup services?
Yes, RONA Oakville offers both curbside pickup and delivery for many products, with certain delivery costs depending on the item and location.
What are the store hours for RONA Oakville?
RONA Oakville is open Monday to Friday from 7:00 AM to 7:00 PM, and on weekends from 9:00 AM to 5:00 PM.
What brands can I find at RONA Oakville?
You can find brands like KitchenAid, Dyson, Dewalt, Husqvarna, Frigidaire, Broil King, Weber, Kohler, Bosch, and more at RONA Oakville.
Does RONA Oakville provide installation services?
Yes, many installation services are available, including appliance installation, flooring, cabinetry, plumbing, roofing, and more. Visit their website for service details and participating locations.
Are there nearby services at RONA Oakville that can assist with kitchen remodeling?
Yes, the Kitchen Design at RONA nearby offers kitchen and bath remodeling services, which complements your visits to RONA Oakville for renovation materials.
How can the Pro Desk at RONA assist me as a building supply customer?
The Pro Desk at RONA nearby provides specialized support and retail services for building supply needs, making it easier for professionals and customers to get expert assistance alongside RONA Oakville's main store.
Is there a Garden Centre near RONA Oakville for gardening and outdoor needs?
Yes, the Garden Centre at RONA is nearby, offering nursery and gardening products that customers can visit before or after shopping for home improvement at RONA Oakville.
How can I contact RONA Oakville if I need customer service assistance?
You can reach RONA Oakville customer service toll-free at 1-866-283-2239 Monday to Sunday from 8:30 a.m. to 7 p.m. ET.