Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
2,361 reviews
5 stars
2,029
4 stars
109
3 stars
54
2 stars24
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service provided by sales associates, particularly highlighting Meena and Ishika for their helpfulness and knowledge.
Delivery Experience
The delivery team received positive feedback for being on time, professional, and courteous, with many customers appreciating their efficiency and care during the delivery process.
Sales Process
Several reviews mentioned a smooth and pleasant sales process, with associates being attentive and accommodating, although there were some complaints about high-pressure sales tactics.
Product Knowledge
Customers noted that sales associates demonstrated strong product knowledge, helping them make informed decisions about their purchases.
Mixed Experiences
While many reviews were positive, there were a few negative experiences related to rude staff and miscommunication regarding promotions and product availability.
- CPChristina P1 day ago5.0Great customer experience from walking into the store to delivery.
- LWLiz Weston4 days ago5.0Great service from all including the salesman, the customer service at the delivery desk to the truck drivers.
- SCSandra CampbellNov 10, 20255.0Delivery of my dresser went well. The delivery person Robert assembled in a timely manner.
- BCbrent cNov 7, 20251.0Walked in this place last Saturday to get a washer , stood in the washer section for 10 minutes …..not a hello or a good morning until we were on our way out, it was too late by then there was no acknowledgment. We laughed and took our business to APPLIANCE CANADA.
- MSMaureen “Ms Marie” ScottNov 7, 20255.0Warm and welcoming. Meena 🥰was patient, calm and helpful with a smile. The delivery guys were warm and engaging, on time.🙏🏼🙏🏼
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The Brick's return policy varies depending on the item purchased. Please check the Satisfaction Guarantee page on their website for full details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, The Brick will refund the difference if you find the same brand and model at a lower price within 30 days of purchase, subject to conditions. See their Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled and refunded at any Brick location before product delivery or pickup. Refunds go to the original payment method, with deposits on special orders being non-refundable.
How can I add an extended warranty to my purchase?
You can add an extended warranty during the purchase process online or in-store. If you missed adding it online, visit a Brick store within 30 days of receiving your product to add coverage.
What are The Brick's pickup hours?
Pickup is available Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary, check ahead for specific dates.
Which payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa for payments.
What delivery services does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services, including premium delivery in most areas and third-party couriers in others.
Are there other stores near The Brick where I can shop?
Yes, nearby stores include Canadian Tire for department and retail needs, M&M Food Market for groceries and butcher services, and Best Buy for electronics.
Are there food options close to The Brick for a meal before or after shopping?
Nearby dining options include Jolly II Italian Ristorante for Italian cuisine, Caldense Bakery for baked goods, and Subway for quick sandwiches.
What fitness and health-related services are near The Brick?
MAXUM Fitness retailer and Jenny Craig Weight Loss Center are nearby, offering fitness equipment and weight loss programs for health-conscious visitors.