Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
2,793 reviews
5 stars
2,381
4 stars
122
3 stars
51
2 stars29
1 star
210
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales staff, particularly mentioning individuals like J Sayed, Mina, and Antoinette.
Delivery Experience
Most reviews highlighted timely and courteous delivery, with many customers appreciating the professionalism of the delivery team.
Product Quality
While many customers were satisfied with their purchases, there were some complaints regarding defective products and misleading information about compatibility.
Sales Process
Customers appreciated the non-pushy sales approach, allowing them to make informed decisions without feeling rushed.
Pricing and Value
Several reviews noted good deals and fair pricing, contributing to a positive overall shopping experience.
- BMBadMonkeyFinger - Audio Gear and Music4 days ago1.0*EDIT Nov 23/2025* A few hours after writing my review, below, I noticed a problem with the mattress I purchased, so I called it in to let the Brick know. The Brick offered me an additional 40% discount to keep the mattress, which they put in writing via email. They gave me some time to consider it. So, I called back the following day to accept their offer. However, when they calculated the refund, I noticed an error, which I pointed out to them (they were not taking into account the taxes I had paid). Despite pointing out the error, they refused to take into account the taxes I paid on the original cost of the mattress, thereby making their 'additional 40% off' offer only, in fact, 35%. That is NOT what they stated in writing the previous day. I consider this to be very poor business practice. It is about the principle - not the money. Because of this, a shadow has been cast on all the positive I've written about the Brick below, and I will no longer make any purchase from that establishment ever again in future. There is so much competition out there that I cannot believe the Brick was not willing to honour their offer, thereby losing a customer for life. For the record, I work for the federal gov't, doling out social safety nets. If I did math the way the Brick has done math in this case, citizens would complain nonstop, and I would be out of a job. ______________________________________________ Salesperson was very helpful in assisting with my mattress selection, but she was not pushy. She let me take my time and was very patient. Because of her good service, I decided to buy from her without any additional shopping-around elsewhere. Delivery was on time, and delivery team was friendly. They carefully placed the mattress on my bed frame, gave me clear instructions on what to do if there is a problem or if I'm dissatisfied, wished me a good afternoon, and went about their day. I found the entire process to be painless and headache-free. Thank you!
- EEEve4 days ago1.0Extremely Unprofessional and Unacceptable Delivery Service – The Brick I recently purchased a small sofa bed from The Brick, and while the in-store service was excellent, what happened during delivery was completely unacceptable. When the delivery staff arrived, their attitude was shockingly rude. They were visibly annoyed and acted as if it was an inconvenience that the space was not prepared exactly the way they wanted. I immediately moved my TV table and made more than enough room, yet the delivery person continued to show irritation. His tone, facial expressions, and overall behaviour were completely unprofessional and made me feel uneasy and intimidated in my own home. It was honestly one of the worst service experiences I have ever had. Because of how poorly I was treated, I refused the delivery and asked them to take the product back to the warehouse. I then went to the store to request a refund. The Brick seriously needs to take action and reevaluate the behaviour of their delivery team. No customer should ever be made to feel disrespected or unsafe in their own home.
- ACAshley Cotton6 days ago1.0Whatever you do, do not purchase anything from this store, or any Brick for that matter. I recently purchased a brand new bed for my daughter, her first "big girl" bed, and it came delivered broken. Prior to delivery I had communicated that I would not be able to open the boxes within their standard 48 hour window and the sales associate said that would be no problem, they would never want me to have broken furniture, any issues, etc. So if course, when I open up the boxes it was broken and when I contacted them they said there was nothing they could do because I waited past 48 hours. After begging for their help and getting no where, I said what about the 1 year manufacturers warranty and they said there is no point as they don't cover that type of damage and then they hung up on me. My daughter now has a broken bed for what was supposed to be an exciting next milestone in her life. I will be taking further steps to file formal complaints and share this experience publicly as this is unacceptable. I hope this doesn't happen to anyone else.
- YRYeshna Ramessur6 days ago3.0While I will never purchase anything from The Brick again due to their terrible customer service and handling of small issues, I must say their delivery people are top notch, at least one thing they got right. Leaving 3 stars solely for their delivery guys, I have met many of them by now for the same issue, and they have all been very helpful. Can't say the same about the company, for your own peace of mind, please use your money elsewhere, especially for investment pieces.
- CSChristina SmithNov 15, 20255.0I had an amazing experience with Antoinette. She truly went above and beyond from start to finish. I was having such a hard time deciding on a couch, and she remained incredibly patient the entire time never rushing me, always listening, and guiding me with honest, helpful suggestions. You can tell she genuinely cares about her customers. She made the whole process stress-free and even enjoyable. Her professionalism, kindness, and attention to detail were unmatched. I’m so grateful for her support and will definitely be coming back because of the service she provided. Highly recommend working with Antoinette she’s exceptional!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item. Please visit the Satisfaction Guarantee page on The Brick's website for complete details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of purchase, The Brick will refund the difference. Some conditions apply. Refer to the Price Guarantee page on their website for more details.
Can I cancel my order and get a refund?
Yes, you can cancel your order by visiting any Brick location. Refunds are given to the original payment method prior to product delivery or pick up, with some exceptions for special orders.
What methods of payment does The Brick accept?
The Brick accepts American Express, cash, financing options, Mastercard, and Visa for payments.
What are the store hours for The Brick in North York?
The Brick is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours, such as November 11th, are typically 10:00 AM to 9:00 PM.
Does The Brick offer delivery and curbside pickup services?
Yes, The Brick provides delivery, curbside pickup, and no-contact delivery options for customer convenience.
Which brands are available at The Brick?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Bosch, Dyson, Sony, Sealy, and many others across furniture, appliances, and electronics.
What nearby food options are available close to The Brick in North York?
Nearby eateries include Subway, known for sandwiches, and Sunset Grill which specializes in breakfast and brunch. These are convenient spots to grab a meal before or after shopping at The Brick.
Are there any nearby services for personal care near The Brick?
Nail Gallery, a nail and beauty salon, is located near The Brick, offering customers an opportunity to enjoy beauty treatments nearby.
What are some useful nearby amenities for customers visiting The Brick?
Customers can access Shoppers Drug Mart for pharmacy needs, LCBO for liquor and wine, and Canada Post located in Shoppers for mailing services, all conveniently near The Brick store in North York.