Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
2,885 reviews
5 stars
2,459
4 stars
125
3 stars
51
2 stars29
1 star
221
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales staff, particularly highlighting individuals like Antoinette and Monika for their exceptional service.
Delivery Issues
While delivery teams were often described as professional and efficient, several customers reported significant delays and scheduling problems that negatively impacted their overall experience.
Product Satisfaction
Customers expressed satisfaction with their purchases, noting good quality and value, although some experienced issues with product defects and customer service responses.
Communication
Positive feedback was given regarding the communication from the delivery team, including real-time updates, although there were complaints about lack of communication in some instances.
- KKKanwalDec 30, 20251.00 STARS EXPERIENCE 2 years ago me and my husband visited this branch to purchase a Faux Leather Drake2 Sectional Sofa with pull out bed! after spending nearly $4000! We were coerced into buying a 3 year extended warranty to protect our sofa since we were with our then 3 month old baby at that time the salesman took the opportunity to sell us for $279. I contacted them early November, 2025 this year to report issues with the couch, we had these for few months now but due to me being sick (due to my pregnancy) and our already preplanned family trip we postponed the matter to end of the year, which the brick is aware too! Ffwd after reporting various issues they sent two gentleman from Belaity to fix only one of the 4 issues which was attaching new hinges! They didn’t fix the coil collecting (anlmost about to pop out) and the foam shifting to the center, the faux leather defects and the pullout wall detaching from the couch! They ignored my calls, for a week and another week i couldn’t keep up with calls as i was severely sick with ongoing flu & no voice, no VMS were returned or calls, i had to resort to sending a msg via their website ! imagine spending your hard earned money in this store and getting this treatment as a 35 weeks pregnant women! after over a week someone reached out following my msg and coming to 2 weeks now and despite requesting them number of times, to fix this matter before we get busy with our baby! they have caused us so much inconvenience, unnecessary stress, sent people 3-4 times and did not honour anything as per their commitment and wasting our time! This has left us a very bad experience with their unprofessional staff and management i have ever experienced! Just loss of words at this point how they are operating with this attitude! Zero courtesy towards their customers!
- SBs bDec 22, 20255.0I’ve been shopping at this Brick location for many many years and they are always my go to for mattresses and home appliances. I picked up an item on Black Friday at a great price and the entire experience was seamless from start to finish. Delivery was right on time and the team was incredibly professional and courteous. They even carried the item down a full flight of stairs into my basement without hesitation, which I truly appreciated. Afterwards, Kyle the operations manager helped me with a few follow up questions and his customer service was absolutely stellar. He went above and beyond and it’s exactly why I’ve been loyal to this particular Brick location for over 20 years. They are consistent, courteous, and still offer that rare old school customer service you remember from the 80s and 90s. It’s refreshing and honestly hard to find these days. What a great Canadian company. I also recently learned they price match, which makes it even better. Highly recommend for all your furniture, appliances, mattresses, and electronics. I will absolutely continue shopping here.
- SESanaa ElkhattabiDec 22, 20255.0The sales team in the store are outstanding. Specifically Monika who helped us on numerous occasions with knowledge and patience. Unfortunately , whoever organizes the delivery schedule is out to lunch. Twice, we had to send the truck away because they were more than 4 hours late and there is no access to the service elevator at our condo after 6pm. The two young men that eventually delivered on the third attempt ( Monday, Dec 22nd) were professional and efficient. The poor delivery scheduling has left a bad taste in our mouth. We were planning to purchase more items in the new year and now we have to think twice .
- KSKat SDec 20, 20255.0This was the most wonderful and efficient experience in making an appliance purchase. Sayed provided us a thorough explanation of promotions and gave us time and space to make up our minds about what works best for us. We can tell that Sayed is an expert at what he does & is very knowledgeable. A really important asset to this company. We will always consider this location when it comes to home necessities.
- ARAmazing RozyDec 18, 20255.0The delivery team did an excellent job. They were professional, patient, and cautious throughout the entire process. Our building has a small elevator, which made the delivery more challenging. Still, they worked hard, handled everything efficiently, and ensured the couch was delivered and assembled properly without any issues. Their effort and positive attitude really stood out. I truly appreciate their hard work and would highly recommend them. Although, I'm not happy with my couch due to a manufacturer's defect, I have reached out to the brick customer service for a resolution.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item. Please visit the Satisfaction Guarantee page on The Brick's website for complete details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of purchase, The Brick will refund the difference. Some conditions apply. Refer to the Price Guarantee page on their website for more details.
Can I cancel my order and get a refund?
Yes, you can cancel your order by visiting any Brick location. Refunds are given to the original payment method prior to product delivery or pick up, with some exceptions for special orders.
What methods of payment does The Brick accept?
The Brick accepts American Express, cash, financing options, Mastercard, and Visa for payments.
What are the store hours for The Brick in North York?
The Brick is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours, such as November 11th, are typically 10:00 AM to 9:00 PM.
Does The Brick offer delivery and curbside pickup services?
Yes, The Brick provides delivery, curbside pickup, and no-contact delivery options for customer convenience.
Which brands are available at The Brick?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Bosch, Dyson, Sony, Sealy, and many others across furniture, appliances, and electronics.
What nearby food options are available close to The Brick in North York?
Nearby eateries include Subway, known for sandwiches, and Sunset Grill which specializes in breakfast and brunch. These are convenient spots to grab a meal before or after shopping at The Brick.
Are there any nearby services for personal care near The Brick?
Nail Gallery, a nail and beauty salon, is located near The Brick, offering customers an opportunity to enjoy beauty treatments nearby.
What are some useful nearby amenities for customers visiting The Brick?
Customers can access Shoppers Drug Mart for pharmacy needs, LCBO for liquor and wine, and Canada Post located in Shoppers for mailing services, all conveniently near The Brick store in North York.