Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
875 reviews
5 stars
728
4 stars
84
3 stars
20
2 stars11
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and professional service provided by staff, particularly Derek and Jim.
Product Knowledge
Sales associates demonstrated a strong understanding of products, helping customers make informed decisions without pressure.
Efficiency
Many reviews highlighted quick service and seamless purchasing experiences, with customers appreciating the speed of transactions.
Competitive Pricing
Customers noted that The Brick offers great prices on appliances and furniture, often better than competitors.
Store Environment
The store was described as clean and welcoming, with a good selection of products available.
- VPVanessa Porter2 days ago5.0Derek was the sales associate who helped my Mom find several pieces that she needed due to a recent move. He listened to what she required and made appropriate suggestions. He also gave us space when noticing that we were trying to make some decisions. He was helpful, did not push us in any particular direction and was able to make accommodations for delivery. We will definitely be returning to the North Bay location for future purchases.
- DHDoug Hall5 days ago5.0Purchased a new washing machine from the North Bay store. Store employees greeted me right away. Met with Derek who was very friendly, helpful and knowledgeable on all brands of appliances. Purchase went smoothly.
- JFJoanne Fink6 days ago5.0I wanted to extend my deep gratitude to Hayden, Nick (his supervisors) and Beth, she was there from beginning of this process/claim.. Their assistance was impressive in getting my disabled brother another mattress . This was a long, arduous task. They all showed what "excellent customer service" is all about... As well all know, sleep is of the utmost importance and I am forever grateful that ur decision has enabled my brother a better quality of life, so thank you kindly!! Cheers
- TFThe Love Family6 days ago3.0We went into The Brick in North Bay to buy a dining room table, and Jim, our salesperson, was great. After we bought the table, I noticed a promo for a free Bluetooth speaker with purchases over a certain amount. I joked that we could always buy new couches, and Jim mentioned the great tent sale deals so we ended up buying a couch and love seat too to qualify. After everything was paid for and delivery arranged, we were told the speakers were on backorder and would be in “a couple of weeks.” I called at the end of September, told a couple more weeks. Called mid-October, same answer. Called later in October, told they should be in the first week of November. Called today, November 18th, and still being told a couple more weeks. It’s disappointing because the experience started out great. I know it’s just a promo item, but it’s the principle. Why run a promotion you can’t supply? A solution should have been offered long before I was frustrated enough to write a review.
- NHNancy HewittNov 3, 20255.0We purchased a new refrigerator at the North Bay store. We were helped by Derek. He was super knowledgeable and very helpful . He gave us a few choices and listened to exactly what we were looking for. He didn’t waste time showing us products that we weren’t interested in. The North Bay store has a great employee in Derek. Friendly and knowledgeable.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary by item. Visit the Satisfaction Guarantee page on our website for detailed information.
Does The Brick offer a price guarantee if I find a lower price after purchase?
Yes, if you find the same brand and model at a lower price within 30 days from The Brick or competitors, we'll refund the difference with some conditions. See our Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, cancellations can be done at any Brick location before delivery or pickup. Refunds are made to the original payment method, with exceptions for cash payments refunded via debit card or cheque. Deposits on Special Orders are non-refundable.
How can I add an extended warranty to my purchase?
Extended warranties can be added during checkout online or in-store. If already purchased, you can add a warranty within 30 days by visiting a store. Detailed info is available on the Warranties and Protection Plans page.
What delivery services does The Brick provide?
The Brick offers premium delivery in most areas, with third-party couriers for others. Some items ship via Canada Post. Currently, delivery is not available to the United States.
What are the store hours for The Brick in North Bay?
The store is open Monday to Friday from 10:00 to 18:00, Saturday from 10:00 to 17:00, and Sunday from 12:00 to 17:00. It is closed on Mondays for pickup services and some holidays.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing options, Mastercard, and Visa.
What brands can I find at The Brick?
You can find top brands such as Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Serta, and many more across furniture, appliances, and electronics.
Are there any coffee shops near The Brick in North Bay for a quick break?
Yes, Tim Hortons is nearby, an ideal spot for coffee or a quick meal before or after your visit to The Brick.
Where can I find other furniture stores near The Brick in North Bay?
Nearby furniture stores include Bay Mattress Factory and Home Hardware, Building Centre & Furniture Stores, which you might explore for additional options.
Are there convenient nearby restaurants around The Brick in North Bay?
Yes, Wendy's, Popeyes Louisiana Kitchen, and Burger King are close by for fast food options to enjoy around your visit to The Brick.