Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,627 reviews
5 stars
1,333
4 stars
109
3 stars
35
2 stars
28
1 star
122
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members are frequently praised for their helpfulness, professionalism, and knowledge, creating a positive shopping experience.
Delivery Experience
Delivery teams are noted for being courteous, efficient, and careful with items, although there were some isolated issues with delays.
Product Quality
While many customers are satisfied with their purchases, there are complaints regarding the quality of certain items, particularly a bed frame that broke shortly after purchase.
Sales Experience
Customers appreciate the non-pushy sales approach, with several sales associates highlighted for their patience and ability to assist in finding the right products.
Overall Satisfaction
Many customers express high levels of satisfaction with their overall experience at The Brick, indicating they would return for future purchases.
- MLMichelle Lavey2 days ago5.0Go see Marzanna! She was very helpful as we picked out a sofa for our loft space. She was helpful, professional and did not make us feel pressured to purchase. We will be return customers!
- LCLaura CoiaNov 6, 20255.0I have shopped at The Brick for furniture for quite a few years and for quite a few rooms and I have always had excellent service. I like that there is someone close enough by if I have any questions but not too close for comfort. Alia was extremely helpful. She even rearranged the furniture so that I could see how it would fit with a coffee table that I chose in the layout that I wanted. Thanks for all your help now I have full confidence that it will fit perfectly in my room.
- GSGurvinder SinghNov 6, 20255.0Excellent Customer Service and Quality Bed! I had an amazing experience purchasing my new bed. The staff (Amabel) were friendly, patient, and very knowledgeable — she helped me choose the perfect mattress for my comfort and budget. Delivery was right on time. I really appreciate how she followed up afterward to make sure I was satisfied. Excellent service from start to finish — highly recommend! Thank you Amabel 😇
- NCNathan CostanzoNov 2, 20251.0I’m extremely disappointed with the customer service at The Brick Niagara Falls. I purchased a couch with the 5-Year Full Circle Furniture Protection Plan, and when I submitted warranty claims, they were either denied or voided with no proper explanation. I was told one claim was invalid because I didn’t accept an offer within a 14–30 day “grace period” — something never mentioned verbally or written anywhere in the warranty terms. My second claim, for a rip and broken leg reported in July and inspected in August, was denied without reason. I’ve been following up since October 9, leaving messages and emails for the warranty manager Paul, and even escalated to head office with no follow-up. For a company this large, the lack of accountability and communication is unacceptable. I would strongly caution others to review warranty details carefully and be prepared for a long, frustrating process if you ever need to use it.
- POpeace okorieNov 1, 20255.0We met Ken at The Brick Niagara. Ken was exceptionally patient and very knowledgeable about our needs. He helped us select a sectional and dining seats to match our living room. Thanks Ken for making shopping at The Brick a pleasant experience, we have been shopping here for over 5 years, and Sales Reps like you make us come back again and again.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. Please refer to The Brick's Satisfaction Guarantee page on their website for full details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, The Brick will refund the difference if you find the same brand and model at a lower price within 30 days of your purchase, subject to conditions. Refer to the Price Guarantee page on their website.
Can I cancel my order and get a refund?
Yes, orders can be cancelled and refunded any time before delivery or pick up, by visiting any Brick location. Refunds are issued to the original payment method, except cash payments are refunded via debit card or cheque. Deposits on Special Orders are non-refundable.
What are The Brick's pickup hours?
Pickup is available Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. On the holiday November 11, hours are 10:00 to 21:00.
What brands does The Brick carry?
The Brick offers a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Panasonic, and many more.
What types of products does The Brick sell?
The Brick sells furniture, mattresses, appliances, electronics, home goods, and outdoor furniture including sofas, beds, dining sets, washers, dryers, TVs, and more.
Does The Brick provide delivery and assembly services?
Yes, The Brick offers delivery, product removal, recycling, installation, assembly, warranty protection plans, servicing and repair services.
What payment options are accepted at The Brick?
The Brick accepts American Express, cash, financing, Mastercard, and Visa for payments.
Are there wheelchair accessible features at The Brick?
Yes, The Brick has wheelchair accessible entrances and parking, and also offers curbside pickup and in-store shopping.
What nearby places can I visit when shopping at The Brick Niagara Falls?
Nearby you can visit Niagara Falls Humane Society Adoption Centre for animal services, Niagara Square Shopping Centre for additional shopping, and the Iron Chef Japanese Restaurant for meals, all conveniently close to The Brick store.
How can nearby shopping centers assist my visit to The Brick Niagara Falls?
Niagara Square Shopping Centre nearby offers a variety of stores and services, allowing you to combine your visit for diverse shopping needs and easy access to amenities.
Are there dining options near The Brick in Niagara Falls?
Yes, you can enjoy meals at nearby restaurants such as Iron Chef (Japanese cuisine), Halibut House Fish and Chips, Mandarin Restaurant (Chinese buffet), Cora (breakfast and brunch), and South Street Burger.