Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA+ Niagara Falls provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Niagara Falls & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.9
1,988 reviews
5 stars
941
4 stars
516
3 stars
173
2 stars
88
1 star
270
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude and unprofessional behavior from certain employees.
Product Availability
Customers expressed frustration over discrepancies between online stock availability and in-store inventory, leading to wasted trips and unmet expectations.
Store Cleanliness
The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.
Staff Knowledge
Many customers appreciated the knowledgeable staff who provided helpful advice and assistance, particularly in specialized departments.
Return Policy Issues
Several reviews highlighted dissatisfaction with the return policy and handling of defective products, indicating a need for improvement in this area.
- MMMSDZ1 day ago5.0I had been visiting the place for years and truly miss them after moving to Welland. Tremendous customer services by all the staff on the floor to the managers. Highly recommend the place.
- PGPuneet GambhirNov 8, 20255.0I met a gentleman named Don in the appliances department at RONA in Niagara Falls on Thursday, and I can honestly say I have never met a nicer person in my life. I’ve purchased appliances many times over the years, but no one has ever come close to the level of kindness, professionalism, and genuine care that Don showed me. He was patient, knowledgeable, and treated me with so much respect—it honestly made my day. Don is truly an amazing person, and RONA is very lucky to have him. I want to sincerely thank him and wish him all the very best. To RONA’s management and corporate team: I really hope you have more people like Don representing your company. He’s the kind of employee who makes customers want to come back.
- SDSammy DurksenNov 6, 20251.0Do not buy appliances from them! There extended warranty is rediculous and the company that deals with the extended warranty take forever to fixs it or even diagnosis the problem. You have to get mad at them for them to send someone to look at it and all of a sudden it can be thats day to get it looked at 3 days later even tho it said they were pre ordering the parts and now have to wait min a week for them to even fixs something simple! Horrible ..
- SHSeth HansenNov 6, 20251.0Quite literally no staff on the sales floor. Good luck if you need help with anything. Probably the least engaging staff, they do not acknowledge you at all. In the time I wasted inside Rona, I was able to drive the extra distance to Home Depot, get the help I required and the product I needed.
- JJJerryOct 24, 20251.0Thus far nothing but headaches from various departments at this store, all because the Rona website shows available drywall which we purchased but according to the in-store personnel (department head; front desk) they don’t typically carry. My wife has been running herself ragged to complete a renovation to accommodate my dire health situation. We have spent hundreds of dollars at this location alone. She placed, the order in question, for 3 5/8” moisture resistant boards in good faith. The website allowed it and there was no alert status suggesting this drywall was unavailable. She was then contacted to be told that it was not in stock. But when my wife pushed back the manager ultimately but grudgingly told her he would need to place a special order out of Quebec. When my wife, called for a status update , a few days later, the person who answered (someone at the front desk) was also rude and abrasive. She actually said, “we had to order an entire skid for a product we don’t normally carry”. How is that my wife’s problem? These interactions made my wife feel so unvalued and unappreciated. It’s not right to be treated this way. My wife was pleasant and calm when she placed these calls. I was present for all of them. To her credit, my wife actually said to me that everybody has a bad day but I don’t feel the same way. You don’t take out your frustrations on a customer: A) it’s not her fault that she was allowed to purchase something on the website that they don’t stock in store and B) she was met with rude behaviour and tone when she rightfully exercised her rights as a customer. She would never, ever post a review, but I’m tired of being run over. Hopefully someone will read this and make changes to their customer service.
Frequently Asked Questions About RONA+ Niagara Falls
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products can I find at RONA+ Niagara Falls?
RONA+ Niagara Falls offers a wide variety of home improvement products, including appliances, bathroom fixtures, building supplies, electrical items, flooring and tile, furniture, hardware, heating and cooling products, lighting, outdoor accessories, paint, plumbing supplies, storage solutions, tools, and more.
What are the store hours for RONA+ Niagara Falls?
RONA+ Niagara Falls is open Monday to Friday from 7:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does RONA+ Niagara Falls offer delivery and pickup services?
Yes, RONA+ Niagara Falls offers in-store pickup, delivery, and no-contact delivery services for your convenience.
Can I rent a truck at RONA+ Niagara Falls?
Yes, truck rentals are available at RONA+ Niagara Falls. Please contact the store directly to reserve a truck, as availability may vary, especially during peak seasons.
What brands are available at RONA+ Niagara Falls?
The store carries brands such as KitchenAid, Dyson, Dewalt, Husqvarna, Frigidaire, Broil King, Weber, Kohler, Bosch, Makita, LG, Samsung, Whirlpool, and many others.
What payment methods does RONA+ Niagara Falls accept?
RONA+ Niagara Falls accepts Visa, Mastercard, American Express, cash (in-store only), and PayPal for online purchases.
Are there installation services available at RONA+ Niagara Falls?
Yes, installation services are offered for appliances, flooring, cabinets, countertops, windows, doors, plumbing, heating, cooling, and more. Visit their installation services page or your local store for details.
What nearby food options can I find near RONA+ Niagara Falls?
Nearby dining options include Subway, Pita Pit, Harvey's, Sunset Grill, and Starbucks Canada, which are convenient spots to grab a meal or coffee before or after shopping at RONA+ Niagara Falls.
Is there a place near RONA+ Niagara Falls for garden supplies?
Yes, the Garden Centre at RONA+ is located nearby, offering a variety of outdoor plants and garden products to complement your home improvement projects.
Where can I find professional building supply assistance near RONA+ Niagara Falls?
The Pro Desk at RONA+ is located nearby, providing professional support and specialized building supplies to assist contractors and DIY enthusiasts with their projects.