About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
2,382 reviews
5 stars
1,877
4 stars
140
3 stars
57
2 stars28
1 star
280
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, although there were some negative experiences with specific employees.
Delivery Experience
Many reviews highlighted the efficiency and professionalism of the delivery team, though there were instances of delays and issues with care during delivery.
Product Quality Issues
Several customers reported problems with product quality and warranty claims, expressing dissatisfaction with the handling of defects and customer service regarding these issues.
Sales Experience
Customers appreciated the knowledgeable sales staff and the ease of the purchasing process, although some felt pressured during sales.
- DHDawn Horstead5 days ago3.0These two men were much better than the last team of 3. They had a plan, wore 'booties' so that mud and water weren't tracked through my house, and maneuvered around my hairpin turn without damaging anything. (The other team damaged my son's bedroom door, which I only discovered after submitting my review.) They even gave me 10 minutes notice vs 30 seconds previously. I took stars off because I had to call the store to find out what time of day they were coming the afternoon prior, which is a fault with the system. Notification by 5:00 p.m. the day prior is not useful; I was caught in a bind trying to make an unexpected, and necessary, appointment. It would be more customer-friendly if the delivery could be specified as morning or afternoon at the time of purchase.
- ACAbhi ChakravertyJan 5, 20261.0Extremely poor experience at The Brick (Newmarket). We ordered furniture worth close to 5K and were very clearly told by both the sales rep (Sanaz) and the operations manager (Joan) that the delivery or installation team (extra fees) would remove all empty boxes after setup. Neither team did this, and we were left with all the packaging. Since then, customer service has been unhelpful and appears unfamiliar with their own processes. To make matters worse, some items arrived damaged, and we are still waiting to hear back on how to return or resolve those issues. Overall, this has been a very frustrating experience due to poor communication, lack of follow-through, and inadequate customer support. NEVER AGAIN!
- BMBrenlee Mogul-RotmanJan 4, 20264.0Our original delivery was aborted by the driver due to weather and road conditions near our neighbourhood. Understandable. However, we then needed to contact the store to rebook- no automatic rebooking AND they tried to charge us $100 rebooking charge, making it felt as though it was OUR fault for not telling the driver that the roads were bad. Seems that we were supposed to be aware of the size of the truck and how much room is needed to navigate turns- ridiculous. We were able to have the charge waived as we refused to pay with a threat that if the delivery didn’t work out, it would be a ‘one time waive’ only. The delivery itself was great, efficient and professional- the booking and rebooking customer service needs improvement.
- AWAlexandra WallerDec 30, 20252.0Husband and myself just visited with our young daughter to browse for couches as we are moving in 2 weeks time. From the moment we entered there was a female employee who followed us around the store until we left. I don’t mind an employee suggesting items or introducing themselves but she trailed behind us very close the WHOLE time. I walked to the back to take my toddler to the bathroom, she followed me there as well as stood around the corner to wait for us. My husband was outside the bathroom and told me she kept peeking around the corner while I was in the bathroom. We found this to be extremely odd behaviour and disrespectful. Not only did she not offer anything she just followed and made us feel almost unwelcome or un trustworthy? Whatever the case, it made us leave the store and we will look elsewhere where we have some space to discuss and browse without someone breathing down our back. Unfortunately did catch her name.
- NSNasiba ShukrulloevaDec 28, 20251.0I am writing to express my disappointment regarding an experience I had today at The Brick store in Newmarket. I visited the store at approximately 2:30 PM this afternoon and was initially assisted by a salesperson named Daniel (I apologize if the name is not exact). During our discussion, I had some questions regarding delivery charges, and the salesperson approached the store manager for clarification. When the manager arrived, Kaur (Kuru) he displayed a very poor attitude and did not introduce himself. I asked why I was being charged $89.99 for local delivery, as I had just checked The Brick’s website, which showed free local delivery. When I showed this information to the manager, he responded that the offer was “not today” it’s 2 days ago we can do it today and then he called me a liar. I was extremely shocked upset by this interaction and felt disrespected. Being called a liar by a store manager is highly unprofessional, rude, and unacceptable. As a customer who has been shopping with The Brick for the past three years, I did not expect to be treated this way. Due to this experience, I left the store feeling embarrassed and disappointed. I hope this matter will be taken seriously, as customer service and respectful communication are essential, especially from management.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item purchased. For full details, check the Satisfaction Guarantee page on their website.
Does The Brick have a price guarantee?
Yes, if you find the same brand and model at a lower price by The Brick or a competitor within 30 days of pickup or delivery, they will refund the difference under certain conditions.
Can I cancel my order and get a refund at The Brick?
You may cancel your order by visiting any Brick location. Refunds are made to the original payment method, with deposits on special orders being non-refundable.
What payment options are available at The Brick?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa.
What are The Brick's store hours?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. They have special holiday hours as well.
Does The Brick offer delivery and curbside pickup?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery services.
What assembly and installation services does The Brick provide?
They offer professionally licensed installation and assembly services for appliances, electronics, and furniture at competitive prices.
Which brands does The Brick carry?
They carry brands like Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Amazon, and many more.
What nearby stores can I visit along with The Brick in Newmarket?
You can visit HomeSense, The Chesterfield Shop, Bouclair, Walmart Canada, Marshalls, and Winners, which offer furniture, home goods, and clothing options nearby.
Are there nearby services to help with moving or key needs when shopping at The Brick?
Yes, nearby you can find Vital Movers for moving services and Minute Key for key and locksmith needs, which may help during your furniture shopping and moving process.
What dining options are available nearby The Brick in Newmarket?
Nearby dining options include McDonald's Canada, Mr Zagros Mediterranean Restaurant, Pizza Pizza, and Barburrito Mexican Restaurant, perfect for a meal before or after your visit.