Brand Certified
The Brick
4.4(2464 reviews)
Certified by The Brick • Mar 01, 2026
Business Details
17940 Yonge St, Newmarket, ON
L3Y 8S4, Canada
Certified by The Brick • Mar 01, 2026
(905) 830-5888
Certified by The Brick • Mar 01, 2026
http://www.thebrick.com
Certified by The Brick • Mar 01, 2026
About
Certified by The Brick • Mar 01, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 01, 2026
Hours
Certified by The Brick • Mar 01, 2026
Reviews
4.4
2,464 reviews
5 stars
1,943
4 stars
144
3 stars
57
2 stars31
1 star
289
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the sales representatives for being friendly, helpful, and knowledgeable, contributing to a positive shopping experience.
Delivery Experience
The delivery teams received high marks for being professional, efficient, and courteous, with many customers noting timely arrivals and careful handling of products.
Communication Issues
Several customers reported problems with communication regarding delivery times and order status, leading to frustration and dissatisfaction.
Mixed Experiences
While many reviews highlighted excellent service, there were notable complaints about poor customer service interactions, particularly with management.
- JWJenny Williamsontoday2.0Their 2 day return policy is a joke. I had an oven delivered to me last week 5 days ago. The 2 surface burners are heating at almost 500f on the low setting which is clearly a defect and I was told after 2 days you deal with the manufacturer! Two days is not enough time to find a defect in an appliance or electronics. I will never buy here again!
- TFTanya FP5 days ago4.0Went in for leather recliners and ended up with two large full leather couches and a single on a great flash sale... what a deal!!! And the delivery was on time if not early. Very helpful staff at the store(Sanaz). Only gave a 4* as the delivery guys forgot to take off their shoes when they brought all the couches in. Overall very happy with the purchase
- LLLena LewisFeb 21, 20265.0Toured the store, selected the product I wanted. The rep was very good and explained all the features. The delivery was excellent and the team unloaded and set up quickly. Very respectful delivery team.
- MMM.Reza MortazaviFeb 17, 20265.0We recently purchased a mattress and some appliances from The Brick and had a great experience. Daniel, our sales representative, was amazing. He was very friendly, patient, and extremely helpful in finding the right products for us. He answered all our questions and made the whole process smooth and stress-free. The delivery team was also very professional. They carefully delivered everything inside our home and even took away all the packaging and garbage, which we really appreciated. Overall, excellent customer service from start to finish. Highly recommend!
- RSReza SadakatFeb 11, 20261.0Never ever. I strongly recommend that if you can find the product you want elsewhere, do not buy from The Brick. I have purchased from this store twice—once in 2023 and again in January 2026—and in both cases, the experience was exactly the same. At the beginning, the sales staff were very polite and respectful in order to make the sale. However, the products I purchased were supposed to be delivered on January 15, and I did not receive them until February 10, after multiple visits, complaints, and follow-ups. Whenever I called to ask why my order was delayed, I was told that there was no delay and that the product was expected to arrive at the end of January, and that whoever gave me the earlier date was mistaken. When I went to the store in person, no one took responsibility and I was told things like, “I didn’t sell it to you,” or “This is how it is.” The day I finally went to pick up the product, I was kept waiting for one full hour, and then told to go behind the building and collect it from the back door. Despite all the delays and the long waiting time, not a single person apologized or even expressed any regret.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item purchased. For full details, check the Satisfaction Guarantee page on their website.
Does The Brick have a price guarantee?
Yes, if you find the same brand and model at a lower price by The Brick or a competitor within 30 days of pickup or delivery, they will refund the difference under certain conditions.
Can I cancel my order and get a refund at The Brick?
You may cancel your order by visiting any Brick location. Refunds are made to the original payment method, with deposits on special orders being non-refundable.
What payment options are available at The Brick?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa.
What are The Brick's store hours?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. They have special holiday hours as well.
Does The Brick offer delivery and curbside pickup?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery services.
What assembly and installation services does The Brick provide?
They offer professionally licensed installation and assembly services for appliances, electronics, and furniture at competitive prices.
Which brands does The Brick carry?
They carry brands like Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Amazon, and many more.
What nearby stores can I visit along with The Brick in Newmarket?
You can visit HomeSense, The Chesterfield Shop, Bouclair, Walmart Canada, Marshalls, and Winners, which offer furniture, home goods, and clothing options nearby.
Are there nearby services to help with moving or key needs when shopping at The Brick?
Yes, nearby you can find Vital Movers for moving services and Minute Key for key and locksmith needs, which may help during your furniture shopping and moving process.
What dining options are available nearby The Brick in Newmarket?
Nearby dining options include McDonald's Canada, Mr Zagros Mediterranean Restaurant, Pizza Pizza, and Barburrito Mexican Restaurant, perfect for a meal before or after your visit.
Brand Certified Facts from The Brick
The Brick partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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