About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
2,277 reviews
5 stars
1,787
4 stars
135
3 stars
55
2 stars27
1 star
273
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were praised for being helpful and polite, while others received complaints for rudeness and lack of support.
Delivery Experience
Delivery service received high praise for being timely, professional, and courteous, although there were some complaints about carelessness leading to damage.
Product Quality
Concerns raised about the quality of furniture and warranty issues, with some customers expressing disappointment over damaged items and unfulfilled warranty claims.
Sales Staff
Sales representatives received positive feedback for their knowledge and assistance, particularly Sanaz and Ali, who were highlighted for their exceptional service.
Store Environment
The store atmosphere was generally described as welcoming and pleasant, making the shopping experience enjoyable for many customers.
- DRDess Reyes3 days ago5.0I have had 2 recent deliveries from the Brick and both have been good and seamless. They even set my TV stand so I don't have to do it on my own. So i appreciate that extra service!
- JGJackey Greig4 days ago5.0The three gentlemen that delivered my furniture on November 20, We’re amazing, polite, courteous, friendly. They put together the furniture cleaned up after themselves asked me if there was anything else they could do went over and beyond. I couldn’t ask for a better service. They are welcome in my home anytime.
- TTTheresa TaylorNov 16, 20254.0I worked with a sales person named Theresa at the Newmarket store. She was very helpful, and I was able to get what I wanted right away. My only difficulty was that I did not realize that I had to put the couch together myself.
- SGShannon GalloneNov 14, 20255.0The three gentlemen who delivered my freezer were absolutely wonderful. They were professional, polite, and extremely respectful of both our property and our family. They took great care bringing the freezer in, made sure everything was placed perfectly, and treated our home with care the entire time. It’s rare to see a team work with such kindness and attention to detail. Truly outstanding service — highly recommended!
- TNTim NewmanOct 25, 20251.0After buying my couch from the brick - in my second month of ownership I complained about a sag in the couch even spoke to the manager they REFUSED TO FIX IT here is a photo of what my couch looks like today… it’s cheap materials and cheap wood I’m really shocked to know this is how they treat their customers. THANK GOD I PAID FOR MY COUCH AND DIDNT DO ANY FINANCING IMAGINE THIS IS WHAT YOUR COUCH LOOK LIKE IF YOU HAD FINANCED… Im embarrassed and I tell everyone who comes over I bought from the brick and tell them to go somewhere else..
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item purchased. For full details, check the Satisfaction Guarantee page on their website.
Does The Brick have a price guarantee?
Yes, if you find the same brand and model at a lower price by The Brick or a competitor within 30 days of pickup or delivery, they will refund the difference under certain conditions.
Can I cancel my order and get a refund at The Brick?
You may cancel your order by visiting any Brick location. Refunds are made to the original payment method, with deposits on special orders being non-refundable.
What payment options are available at The Brick?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa.
What are The Brick's store hours?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. They have special holiday hours as well.
Does The Brick offer delivery and curbside pickup?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery services.
What assembly and installation services does The Brick provide?
They offer professionally licensed installation and assembly services for appliances, electronics, and furniture at competitive prices.
Which brands does The Brick carry?
They carry brands like Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Amazon, and many more.
What nearby stores can I visit along with The Brick in Newmarket?
You can visit HomeSense, The Chesterfield Shop, Bouclair, Walmart Canada, Marshalls, and Winners, which offer furniture, home goods, and clothing options nearby.
Are there nearby services to help with moving or key needs when shopping at The Brick?
Yes, nearby you can find Vital Movers for moving services and Minute Key for key and locksmith needs, which may help during your furniture shopping and moving process.
What dining options are available nearby The Brick in Newmarket?
Nearby dining options include McDonald's Canada, Mr Zagros Mediterranean Restaurant, Pizza Pizza, and Barburrito Mexican Restaurant, perfect for a meal before or after your visit.