Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply Store
Home & Garden RONA / Merivale provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store Home & Garden RONA / Merivale & start improving your home today!
Details
- DeliveryAvailable
- DebitAvailable
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,288 reviews
5 stars
704
4 stars
337
3 stars
101
2 stars
40
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported extremely poor customer service, with rude staff and lack of assistance being common complaints.
Product Availability
Customers appreciated the wide selection of products available, but some experienced issues with incorrect items being sold or poor communication regarding stock.
Staff Knowledge
While some staff members were praised for their helpfulness and knowledge, others were criticized for being unhelpful or lacking product knowledge.
Store Organization
The store was noted for being clean and organized, but some customers found it difficult to locate staff for assistance.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences with specific staff members who provided excellent service.
- MMMrJnc97Nov 6, 20253.0Didn't have what I needed but good service
- PSParminder SandhuOct 21, 20251.0Lumber Jack Cutting Guys provided a very bad experience. Their service was extremely poor, and the workers were rude ,Communication was terrible, and they didn’t show respect or care for customers. I would not recommend rona,. Very disappointed with their overall behavior and work quality.
- SSSamanpreet SinghOct 21, 20251.0Very poor Lumber guys service, they were very rude, especially the crew working on tuesday 21 st october 3 pm. They were very rude to us even in front of other people and on top of that they were saying that if u want to inform to management go ahead but we will not help you, i was very frustated to be honest and i leave everything there and go to kanata branch and they were super nice and provided us the best service
- RBRaja brarOct 21, 20251.0very poor customer service, lumber jack guys for cutting woods are very very rude. i will not recommend them to anyone and i will report them on BBB as well.
- ABAmrit BediOct 21, 20251.0There lumber jack staff is so rude, i told them to have some cuts, they are giving excuses and were talking so rude, i spend 40 minutes to find woods for cuts and then they were saying we cant do it, super rude. Very bad experience, will never go there again. Customer service should not be that poor at all. will never recommend to anyone
Frequently Asked Questions About Home & Garden RONA / Merivale
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA store where you plan to rent.
What products does Home & Garden RONA / Merivale offer?
Home & Garden RONA / Merivale offers a wide variety of home improvement and hardware products including paint, flooring, electrical items, vanities, toilets, kitchen and bar faucets, bathtubs, sinks, mirrors, lighting, fans, appliances, furniture, cabinets, power tools, and indoor and outdoor accessories.
What are the opening hours of Home & Garden RONA / Merivale?
The store is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM. On November 11th, it opens from 12:30 PM to 9:00 PM.
Does Home & Garden RONA / Merivale offer delivery and pickup services?
Yes, they provide in-store pickup, delivery, and no-contact delivery services to customers.
Can I rent a truck or tools at this RONA location?
Yes, truck and tool rentals are available. To reserve a truck, you should contact the store directly as availability may vary.
What payment options are accepted at Home & Garden RONA / Merivale?
Payments can be made using American Express, Visa, MasterCard, or cash. Online payments accept credit cards including PayPal.
Does Home & Garden RONA / Merivale provide installation services?
Yes, many installation services such as appliance installation, flooring, cabinets, windows, doors, bathroom renovations, and more are offered. Details can be found on their installation services webpage.
How do I check the status or pick up my online order at RONA?
You can check the order status online by entering your order number and email or logging into your RONA account. When your order is ready for pickup, you will receive an email. Pickup requires bringing a photo ID and the confirmation email to the store.
What is the return policy at Home & Garden RONA / Merivale?
Products (except appliances) can be returned within 90 days in original condition and packaging with a receipt for refund, exchange, or store credit. Specific exceptions and details are on their website.
What nearby places can I visit when shopping at Home & Garden RONA / Merivale?
While visiting RONA, you can check out the Garden Centre at RONA for plants and outdoor decor, The Brick for additional furniture and appliances, and Starbucks nearby for a coffee break to refresh during your shopping trip.
How can the nearby Pro Desk at RONA assist professional contractors or DIY enthusiasts?
The Pro Desk at RONA offers building supplies and retail support tailored for professionals. Customers can access specialized help and products for their home renovation projects conveniently near the main store.
Are there any nearby community resources close to Home & Garden RONA / Merivale?
Yes, the Tanglewood Hillsdale Community Association nearby offers community services and event planning, which can be useful for local homeowners engaged in neighborhood activities or events.