About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
2,412 reviews
5 stars
2,022
4 stars
123
3 stars
37
2 stars35
1 star
195
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff, particularly Arvind and Gibran, while some reported negative experiences with communication and service.
Delivery Experience
The delivery team received high marks for being efficient, polite, and professional, although there were some complaints about packaging removal and coordination.
Product Quality
While several customers were satisfied with their purchases, there were notable complaints regarding damaged items and misleading pricing.
Sales Process
Customers appreciated the non-pressuring sales approach and knowledgeable staff, but some felt misled by pricing tactics and warranty policies.
- DPDanesh Persad1 day ago1.0My Wife call this store on Saturday, a lady answered the phone we needed to purchase a Microwave she said they have two in stock we specifically told her we live in Brampton and we need the microwave today if we can pick it up today at the Brampton store she said yes so we bought the microwave online then we followed up with the order after call constantly for about Three hours they finally picked up the phone and told us we have to pick it up in Milton when I call the Brampton Store they said the truck comes once a week so we will get it next Saturday so I called the Milton store asking to speak to the manager he is in a meeting all lies from the beginning to the end I didn’t know you have to lie to customers to get a sales, Worst experience of my life not going back to the Brick .
- NTNitin TekchandaniJan 4, 20265.0Loved the overall experience. Rajesh ji went up and beyond to help me get the gas range I wanted with required specs and within my budget. He always responded to my questions on time and never flipped on his promises. Will Highly recommend to others
- TITheresa InterisanoDec 31, 20255.0Pawan did an excellent job helping us find the perfect couch. He was knowledgeable, patient, and genuinely so nice throughout the entire process. He even helped move furniture around so we could really see what would look best in our space, which made such a difference in helping us decide. We never felt rushed or pressured, and his professionalism and attention to detail made the experience smooth and enjoyable. Highly recommend working with Pawan!
- KSKatrina SDec 29, 20251.0I purchased a bed from The Brick and it broke within an hour of assembly. When I returned to the store to request a refund, I was told refunds were not an option; only an exchange for the exact same bed. No store credit, no refund, despite the product being clearly defective. I was told the exchange would take some time to process and that I could either wait in the store or receive a call back. I chose the call back. After waiting four hours with no response, I called the store myself and asked to speak with a manager. I was again told they couldn’t help me and that a manager would call me back. It has now been over 24 hours with no call. Given their three-day return policy, this feels like they are intentionally delaying. I am left with no bed, no resolution, and an extremely poor customer experience. This situation feels unacceptable, and I have lost all trust in a company I would have otherwise considered for future purchases. I will not be shopping here again.
- SKShamin KhanDec 27, 20255.0Great experience and communication start to finish. Sanjay was responsive and kept me updated on my special order washer/dryer. Delivery scheduling was also good and instructions were clear. The delivery drivers were both excellent and were in and out very quickly and made sure that mats were laid out to avoid a mess. Great experience
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item. Please check the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price by The Brick or a competitor within 30 days of purchase, we will refund the difference, subject to conditions.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be canceled at any Brick location prior to delivery or pickup. Refunds are made to the original payment method, with some exceptions for cash payments and special orders.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa.
What are the opening hours for The Brick in Milton?
The store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary.
Does The Brick offer delivery and curbside pickup services?
Yes, The Brick provides delivery, curbside pickup, and no-contact delivery services.
Which brands are available at The Brick?
We carry a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Simmons, and many more.
What nearby places can I visit around The Brick in Milton?
Nearby you can find Best Buy Canada for additional electronics and appliances, Cineplex Cinemas Milton for movies and entertainment, and Sanjeev Kapoor's Khazana if you're interested in Indian cuisine.
How can nearby Best Buy Canada (Milton) complement my visit to The Brick?
If you're shopping for electronics or appliances and want to compare options, Best Buy Canada (Milton) is conveniently nearby, allowing you to explore different products and deals within the same area.
What entertainment options are near The Brick store in Milton?
You can enjoy a movie at Cineplex Cinemas Milton or Galaxy Cinemas, both located nearby, making for a nice outing before or after your shopping trip.