About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,289 reviews
5 stars
1,149
4 stars
78
3 stars
20
2 stars6
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and patient service provided by staff, particularly highlighting Deana and Papa James.
Product Knowledge
Many reviews noted the staff's expertise in product details, helping customers make informed decisions.
Delivery Experience
The delivery service received positive feedback for being timely and professional, although some customers expressed concerns about the lack of assistance with setup.
Sales Pressure
Customers appreciated the no-pressure sales approach, allowing them to browse and make decisions comfortably.
Mixed Experiences
While most feedback was positive, a few customers reported negative experiences related to service follow-up and communication.
- WHWilliam Hufton3 days ago5.0For a job well done by Deana Baily. I can't tell you how happy we were to get our new LG fridge from The Brick. Great price point with on time as promised delivery. The guys even took the old one away. Highly recommend going there again Thanks again Deana. She shoots she scores. TTFN - Will H.
- GMGi MuDec 27, 20255.0Shopping at the Midland Ontario The Brick is like a breath of fresh air and like dealing with family! I can always count on Deana Bailey (#1 sales consultant) and the rest of the team to make our experience Shopping for home furnishings feel at ease and not pressured with customer satisfaction guarantee every time! I've not once ever bought anything anywhere else since the Deana and the team always have the best prices for items we are looking for! Thank you soo much for your services and Support and Happy New year to the Midland Ontario "The Brick " team!!!👍🏾❤️
- SSSteve SmithDec 27, 20255.0Had a great experience with Deana at the midland store. I went in twice as I was unsure the first time and both times Deana was very helpful We had a few things in common that we chatted about. We even shared some pet photos. That was fun. In the end I walked out with a new sofa and chair. I would recommend Deana to anyone. Great employee. Sue Smith
- NDNicole DavidsonDec 26, 20255.0Tim was incredibly helpful and kind while assisting us in finding the perfect couch and pillows. He was professional, personable, and genuinely nice throughout the entire process. What stood out the most was his honesty—he truly wanted to make sure we found what worked best for us rather than just making a sale. His knowledge and patience made the experience easy and enjoyable. Thank you, Tim, for such excellent customer service!
- JMJustine MauriceDec 24, 20251.0Papa James said we could save more money if we came back for the VIP event (which didn't end up saving us anything) so we scheduled to come back for 330pm on the day of the event. He was busy with another costumer for an hour. I finally told him at 415pm that I had to be at home and online to work by 5pm. He and the woman behind the counter started giving me stink eyes.. why did you make us come in for an appointment time if you were just going to make us watch you help other customers and the only question I asked him was how much the total cost of the bed was going to be. I had to ask him 4 times before he finally came back with the answer. He kept saying he would look it up and come back but then he would help the other customers again and come back to us and completely forget that I asked him 3 times already for the total price of the mattress. Then he and the woman behind the counter started getting real chummy and even slower when they realized I was upset about waiting when I could've just ordered the bed online and saved another 50 bucks and 2 hours of my time. My suggestion go check out the beds in the store and go home and buy online it will be faster and you won't have to deal with the lack of customer service they provide.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary by product. Please visit the Satisfaction Guarantee page on their website for detailed information.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, The Brick will refund the difference. Conditions apply, see the Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be canceled anytime before delivery or pickup by visiting any Brick location. Refunds are issued to the original payment method; deposits on Special Order items are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are the store hours for The Brick in Midland?
The Brick is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday 10:00 AM to 6:00 PM, and Sunday 11:00 AM to 5:00 PM. In-store pickups are available Monday to Saturday from 12:00 PM to 5:30 PM.
What delivery services does The Brick offer?
The Brick offers curbside pickup, standard delivery, and no-contact delivery services.
Does The Brick provide installation and assembly services?
Yes, professionally licensed installation and assembly services are available for appliances, electronics, and furniture at competitive prices.
What are some nearby places I can visit when shopping at The Brick in Midland?
Nearby you can visit Dollar Tree for discounted goods, Tim Hortons or Stacked Pancake & Breakfast House for food, and The Home Depot for home improvement needs, all within close proximity for a convenient shopping experience.
Are there nearby beauty and wellness services close to The Brick?
Yes, customers can visit Beautiful Nails and Spa, First Choice Haircutters, and SmartStyle for nail and hair services nearby.
Where can I find optometrists or health services near The Brick Midland?
Nearby health-related services include IRIS Optometrists and Opticians, Midland Smile Solutions dental clinic, and North Simcoe Family Health Team medical center.