Brand Certified
The Brick
4.4(3411 reviews)
Certified by The Brick • Apr 05, 2026
Business Details
1040 Wharncliffe Rd S, London, ON
N6L 1H2, Canada
Certified by The Brick • Apr 05, 2026
(519) 649-6464
Certified by The Brick • Apr 05, 2026
http://www.thebrick.com
Certified by The Brick • Apr 05, 2026
About
Certified by The Brick • Apr 05, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Apr 05, 2026
Hours
Certified by The Brick • Apr 05, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
4/6/202610:00 AM - 9:00 PM
Reviews
4.4
3,411 reviews
5 stars
2,582
4 stars
287
3 stars
113
2 stars
60
1 star
369
- RNRachelle Nicholls4 days ago1.0The Brick worst delivery service ever. I've called as they haven't arrived within the window of 1:30 & 4:30. No communication whatsoever, even though it states they will contact you if there are delays. When I check the app they're still 5 deliveries away. Looking like an 8pm delivery at this point. Tepperman's blows these guys out of the water. Lesson learned. Had they communicated I wouldn't be so pissed.
- JBJohnathan Beauprie6 days ago5.0My partner and I Purchased a bed frame from here unfortunately i can’t remember the salespersons name but they were awesome to deal with and helped us put the order in online. We had to wait a couple weeks for pick up and when it arrived I swung by to pick it up by myself at 8:15pm and noticed on the door that pickups only till 8 I still tried my luck with the bell and Samuel answered, he was super cool with allowing me to pick it up still and even helped me load all the boxes up into my vehicle. you guys got a great team there 5 stars from us 🤘
- DDDeelightfulMar 31, 20262.0We purchased on online only couch from The Brick and paid $2000 tax inc. The couch had to be built out of the box and was easy enough. Our issue is the couch is very low quality, the couch is extremely low to the ground, the cushions do not provide any support on the seat, back or armrests. The seat cushions have a Velcro strip to hold them in place but they are in different spots on the couch vs the cushion and instead of connecting they cross. The back rest cushion is also very low and does not stay in place and the arm rests get pushed off the the side of the couch. I tried to leave a review on this "new" item on their website and could not find it listed anymore so I attempted to leave the review on the green chair that matches but that review was not approved as I can not find it the website. It's too bad because the couch looks cute and the 2 footstool cushions are firmer than the couch. We also ordered a dishwasher which is working great but I had called numerous times and left 2 messages on a machine to find out how we schedule pick up and did not get a call back until I finally reached someone a week later after my 5th try to get a hold of customer service.
- MDMike DMar 30, 20261.0I hope you never have to deal with a warranty claim with this company, especially if you end up working with Cherrie Alywin. It took nearly four months just to get my mattress replaced, and I'm still waiting for a resolution on my box spring. I've emailed her at least 10 times over a few months with no response, which has left me extremely frustrated. Now I'm throwing my 3 year old boxspring into the garbage because thats where it belongs. This is the last time I ever step foot into the brick.
- BABrace Yourself And AriseMar 19, 20265.0We had an excellent experience at The Brick, all thanks to Jennifer Joosten. From the moment we walked in, Jennifer was incredibly welcoming, knowledgeable, and genuinely helpful. We were shopping for multiple items — a mattress, a kitchen set, and a living room set — and she guided us through everything with patience and professionalism. She took the time to understand what we were looking for, our budget, and the style we wanted for our home. Jennifer explained the differences between the options clearly, helped us compare quality and pricing, and made the whole process feel easy and stress-free. At no point did we feel pressured — just supported in making the best decisions for our family. What really stood out was how organized and attentive she was, making sure every detail was covered from selection to purchase. It’s rare to receive this level of customer service today. If you’re going to The Brick, I highly recommend asking for Jennifer Hoisten. She made what could have been an overwhelming shopping trip into a smooth and enjoyable experience. Thank you again, Jennifer — we truly appreciate your help! Jeremie Tremblay
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's policy on returns?
Return policies vary by item; please visit the Satisfaction Guarantee page on The Brick's website for detailed information.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, The Brick will refund the difference, subject to conditions.
Can I cancel an order and receive a refund at The Brick?
Yes, orders can be canceled prior to delivery or pickup at any Brick location, and refunds are issued to the original payment method with some conditions for deposits on special orders.
How can I add an extended warranty to my purchase?
You can add an extended warranty during purchase online or in store, or up to 30 days after purchase by visiting a store. Details are available on the Warranties and Protection Plans page or from a sales consultant.
What delivery services does The Brick provide?
The Brick offers Premium Delivery Service in most areas, contracts third-party couriers if needed, and some products ship via Canada Post. Delivery outside Canada is not available.
What are The Brick's store hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00, with extended holiday hours on Nov 11 from 10:00 to 21:00.
What payment methods are accepted at The Brick?
The Brick accepts American Express, MasterCard, Visa, cash, and financing options.
What services does The Brick offer besides sales?
Services include delivery, product removal and recycling, warranties and protection plans, professional installation, assembly, service, and repair.
Which furniture and appliance brands are available at The Brick?
The Brick sells many brands including Samsung, LG, KitchenAid, Whirlpool, Frigidaire, Bosch, Maytag, GE, Dyson, Sony, and many more.
What popular places are near The Brick in London, ON?
Nearby places include Bad Boy Furniture - London for alternative furniture options, McDonald's for quick dining, and London Fine Furniture for mattress and furniture shopping, helping customers plan their visits and errands effectively.
Are there dining options near The Brick for customers visiting the store?
Yes, customers can find fast food and restaurants nearby such as McDonald's and Harvey's, convenient for meals before or after shopping.
What other appliance and furniture stores are located near The Brick?
Nearby appliance and furniture stores include Goemans Appliances London, Lastman's Bad Boy, and London's Flooring Canada, offering customers a variety of shopping options in the area.
Brand Certified Facts from The Brick
This information is certified by The Brick and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 05, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website