Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA+ South London provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ South London & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.6
1,659 reviews
5 stars
691
4 stars
370
3 stars
172
2 stars
99
1 star
327
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members received praise for their helpfulness, others were criticized for being unresponsive or rude.
Store Organization
Customers frequently mentioned issues with store layout and organization, making it difficult to find items and navigate the store.
Product Availability
Several reviews noted discrepancies between online inventory and actual stock in-store, leading to frustration among customers.
Staff Knowledge
There were complaints about the lack of knowledgeable staff, with some customers feeling that employees were not adequately trained to assist with inquiries.
Positive Experiences
Despite the criticisms, many customers expressed satisfaction with their overall shopping experience, highlighting friendly staff and a good selection of products.
- MGMaxine GDec 31, 20255.0They had salt! It was the only place I could find salt during this winter season in the city
- S4SEL 4Dec 28, 20255.0We have the best Christmas tree ever
- JBJim BerettaDec 23, 20255.0I visited the RONA South London location yesterday to purchase additional kitchen backsplash tiles. Unfortunately, we discovered the tile was discontinued, but they still had a sample board with exactly the tile. Later that day, I called the manager to ask whether I could purchase the sample board to get us out of a jam. The manager called me back an hour later and asked whether I could return to identify the sample board. He just handed me the board, no charge. Tony, from the flooring/tile area, ~ that was super-kind and is above and beyond five-star service. Thanks, RONA and Tony!!
- LDLorne D.Dec 22, 20252.0I just came back after dropping off a few cans of used paint and I'm not sure if I can return this place (for the most part) and here's why: 1) I called a week ago to see if they accept used paint, they said yes and that it doesn't matter how many cans of paint you bring in. 2) When I came in this evening, the rules suddenly changed. Initially, Nigel saw me and told me that I can bring them in however, John rudely interjected us and asked how many I was bringing in. When I gave my answer, he scoffed, mocked me and then proceed to talk down to me saying they can only accept 4. He claimed that their bin cannot accommodate much and then talked down to me saying there's a reason why the city accepts used paint. If that's the case, why does Rona also accept used paint cans? Nonetheless, John and his team still took some of my cans, but there's no way that I can accept his bad attitude, especially when I didn't do anything wrong. Therefore, only reason why this is a 2 star rating is because of Nigel, as he was the only one of of the group who was calm and respectful towards me.
- BCBrad CongdonDec 13, 20254.0Nice place ans layout has just about everything you need for just about any project
Frequently Asked Questions About RONA+ South London
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products does RONA+ South London offer?
RONA+ South London offers a wide variety of home improvement and hardware products including paint, flooring, electrical items, kitchen and bathroom fixtures, appliances, furniture, power tools, and indoor and outdoor accessories.
What are the store hours for RONA+ South London?
The store is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does RONA+ South London offer delivery and pickup services?
Yes, the store provides in-store pickup, delivery, and no-contact delivery services.
How can I track or check the status of my order?
You can check your order status online by entering your order number and email address or by logging into your RONA account. Email updates are provided for status changes.
Does RONA+ South London provide installation services?
Yes, many installation services are offered including appliance installation, flooring, cabinets, plumbing, windows and doors, and bathroom design and renovations. Details and participating stores can be found on their website.
Is truck or van rental available at RONA+ South London?
Yes, truck and van rentals are available. To reserve, contact the store directly as availability may vary. Rental requirements include being at least 21 years old and providing a valid driver’s license and proof of insurance.
What nearby places can I visit before or after shopping at RONA+ South London?
Nearby, you can visit the Pro Desk at RONA+ for building supplies, the Garden Centre at RONA+ for gardening needs, or enjoy a meal at Malibu Restaurant South, a Greek restaurant offering breakfast and brunch.
Are there other home improvement stores near RONA+ South London?
Yes, nearby home improvement options include RONA London, another hardware and home improvement store, and Grand Epoxy, specializing in home improvement products.
How can nearby dining options benefit customers visiting RONA+ South London?
Customers can plan to enjoy meals before or after their visit at nearby restaurants such as Malibu Restaurant South, COBS Bread bakery and restaurant, or Firehouse Subs, convenient for a quick and tasty meal.
What payment methods does RONA+ South London accept?
The store accepts Visa, MasterCard, American Express, and cash (in-store only). For online purchases, credit cards are the only payment method accepted.