The Brick

Reviews

• SK

  Sylvie & Graham Kelly

  2 days ago
  5.0
  Walked into The Brick today and had the pleasure of being assisted by Vinny. If you need anything, he is your guy! Extremely professional, was able to get us an amazing deal and very enjoyable to work with! We plan on returning and making sure to always use him for our furniture needs! Thanks Vinny!
• ME

  maharaj entourage

  Mar 28, 2026
  1.0
  Absolutely horrible experience ….we bought this washing machine for our disabled parents who had just returned home from the hospital only to find that their washing machine wasn’t working properly and really needed one in the worst way… We trusted The Brick to remove the old one and install the new one ….we even removed the handrail on the stairs and disconnected the old washer as requested - on delivery day. They did not install the new washer even though we bought the deluxe hose kit and did everything asked - this left our parents upset, frustrated and still without a washing machine so we had to take time out of our workday to call & complain, speak to several people until having to waste more time and wait for a manager to call us back and then tell us we have to wait another two days for them to do the install ….. finally the big day comes and our poor parents in between dealing with Physio and Psw‘s at their house. They are once again waiting for The Brick to arrive to install the washing machine and they still didn’t do it for some reason!!! My brother had to travel there today to install it, which was absolutely a routine procedure…. 2 hoses and a power cord … the whole reason we went to The Brick was to make things easy for our parents my brother trusted his contact there who he bought many appliances from in the past and sadly the experience was the absolute opposite ….very very, very disappointed. I could only assume this is the way they treat all seniors that don’t have the ability to stand up for themselves and question the service being provided - they obviously want to do anything they can to get in and out and onto the next delivery. I already know the excuse from The Brick is going to be that this is a third-party that does the installs and delivery but they need to remember they chose this company as their retail partner, and this company is representing them to customers. I would still love an explanation as to why they couldn’t complete this routine install of a basic washing machine…. Plus a refund for the install, delivery and the up-charge for the deluxe hose kit.
• CJ

  Courtney Jewell

  Mar 27, 2026
  5.0
  I’ve made multiple purchases here and have had a consistently great experience every time. The team is incredibly knowledgeable, patient, and always willing to answer all our questions,no matter how detailed. A special shoutout to Jag, who went above and beyond to make sure I had everything I needed. The level of service and support really stood out and made the whole process smooth and stress-free- on multiple occasions!!! Great products, great people, and outstanding customer service. Highly recommend!
• AA

  Angel

  Mar 25, 2026
  1.0
  Unfortunately, I had a very disappointing experience at the Brick in Kitchener, Ont. I went in w a $5,500. budget to purchase items for my new home. Upon my arrival a staff member w an extremely strong perfume approached me, although she was over 10-15 ft. away, the stench of her perfume was so over powering, it immediately caused my head to hurt, & at that time was causing respiratory issues for me. She requested wanting to help me, I said no thank you- declined, walking away, avoid the now saturated air w the excessive perfume fragrance. I had questions and had found a few items I was interested in purchasing, I approached another sales representative requesting his assistance. Afterwards, I over heard the woman (initial sales rep) rudely- aggressively tearing strips off the other associate, falsely accusing he was stealing "HER" customer. I was never "HER" customer. I approached the other sales rep. requesting he support helping me. As a customer, this is my right. I was shocked at the total disrespect towards myself- other business associate. As a customer, I'm not obligated to deal w individuals who I don't feel comfortable with, or that their lack of consideration for others health and well being is not being considered. I found it VERY unprofessional the entire circumstance I had to deal with from the sales rep, to the manager. I explained to the sales representative I requested help from, that her STRONG perfume was extremely offensive overwhelming for myself personally. When you can smell someone coming from 10-15 ft. away, that's a public health concern. Perfumes are known to be highly toxic and cause over 25% of people to have adverse to severe reactions. How this business allows their staff to be saturated in excessively strong perfumed fragrances, is horrible customer service. I had hundreds in in store credits I needed to use b4 they expired. By the time I was leaving it was painful for me to breathe, I developed a severe migraine headache & wheezing After the verbal assault the 1st sales made to the 2nd rep. the 2nd rep. was kind enough to attempt to explain the problem w her over powering fragrance usage. She became very defensive and rude, going on about it was such an expensive perfume and she loved it, etc. Afterwards, she then knowing how overly offensive her excessive fragrance usage was for me, decided to APPROACH me, stating she was sorry I had the problem w her perfume. It was her favorite, Este Lauder fragrance and how much she loves it. At that point I was completely shocked at how unprofessional, selfishly inconsiderate her approaching me was. Clearly, I made the right decision in choosing another sales rep. Regardless of the perfume issue, it was clear she was more concerned about herself, then customer service. I attempted as a business owner, to share my concerns and experience w the store manager. Her attitude was pathetic. There was no apology made, no gratitude expressed. The managers response, "It's a personal choice". She made it clear she could have cared less about the entire situation. With this lack of professionalism from the management, I could understand how the employee felt she was entitled to act so inconsiderate and unprofessionally, towards myself and their fellow staff member! There was also another sales rep in the store that had an excessively strong amount of cologne on. I literally could smell him, over 20 feet away! This is extreme and should not be allowed w staff in businesses. It's been almost 24 hours since I left the store, my head is still pounding! I had difficulty breathing all night, as my throat swelled and I became very congested wheezing from this situation. As the mansger stated about personal choice, I decided to make it MY personal choice to take my unspent $5,000. budget to another business to purchase what I needed! Not to mention I have a considerable amount of financing set aside for further in home purchases. I'll choose to shop elsewhere! Vinny, who assisted me was great, sadly, for him and myself, I won't be returning to The Brick.
• FG

  Francisco Granados

  Mar 25, 2026
  1.0
  My sister recently bought a 75" TV from The Brick in Kitchener for about $800, and the experience has been terrible. When it was delivered, the drivers opened the box and took a low-quality photo, but everything looked fine at first. Once we started setting it up and removed the packaging, we noticed a crack in the corner. After turning it on, the TV didn’t work at all. We contacted The Brick and were basically blamed for the damage. Customer service was no help, the store manager didn’t resolve anything, and head office told us to contact LG. LG then told us it’s the retailer’s responsibility. So now we’re stuck in the middle and out $800. What’s frustrating is that this doesn’t seem like a one-off issue—there are similar complaints in their reviews. If they’re relying on blurry delivery photos as “proof,” that’s not a fair process. At the very least, they should properly document or test the product before leaving. Be careful if you’re buying from The Brick—this has been a really disappointing experience.

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