Leon's Furniture

Reviews

• SF

  Sarah Frankland

  4 days ago
  5.0
  Service at the store was amazing. No one bothered us while we were figuring out which couch to buy. She only came over when we were ready and asked. Delivery was quick and very professional. They were in and out and had the furniture set up in 10 minutes and within the timeline I was given for delivery (4hr window). Would definitely buy from here again.
• CJ

  Christian Jakielaszek

  4 days ago
  1.0
  Leon’s Kitchener, Ontario has the worst customer service ever!!! I paid cash in beginning of January for a couch and loveseat and the couch arrived broken - the motor to recline doesn’t work. I’ve left phone messages for management and they don’t return, the management has done NOTHING to make this situation correct. Some 3rd party they hire showed up 6 weeks ago to fix it and here we are mid-March and still no new couch, no fixed couch, I’ve asked for Leon’s to bring me a new couch and pick up the broken one, no response. Save yourself the headache - don’t deal with #Leons Kitchener
• HH

  Hidayah Hassan

  Mar 7, 2026
  5.0
  We recently bought a couch and a dining table from this location, and we love it! The experience was amazing thanks to Nathan. From the moment we walked in, he was incredibly patient, kind, and helpful , especially with our kids running around! He made us feel comfortable and took the time to help us find exactly what we needed without any pressure. It honestly felt like we were being helped by family. Because of Nathan’s excellent customer service, I can proudly say I’m officially Team Leon’s now. Highly recommend!
• AS

  Aideh S.

  Mar 5, 2026
  1.0
  We went to Leons in Kitchener and picked out three sofas and two dining chairs from the marked down area. Sale rep Morsal said she would speak with the manager to see what she could do for the price. We had to leave so they said they would call us with the price. Later that evening, they called with the price and we agreed, the manager said someone was going to call back in 5 min to make the deposit. NO ONE called back. They only sent an email with the receipt. I called back the next day, they said they sold the chairs because we didn’t make a deposit. The manager said we sent an email with a link for the deposit, which is a lie, because he said someone was going to call in 5 min to do the deposit over the phone. The sales rep was rude when we spoke about the price and the manager lied about telling us about the email with the link. This is one of the worst leons store we deal with. This is not the first time this happened. Go to a different location.
• KB

  Kendra Bennett

  Feb 27, 2026
  1.0
  This store is a nightmare to deal with. The sales associates don't really know what they're talking about and aren't very helpful. Found a stove that I wanted, but they had the wrong sticker price on it, so kind of false advertising on that to start. Come delivery day, they delivered the wrong stove entirely and now it's another nightmare trying to get that resolved. Do not buy anything from this company. They lie to get sales, promise delivery when it's not available and then deliver the wrong item entirely. This store is a disaster.

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