Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA+ Kingston (Gardiners Rd) provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Kingston (Gardiners Rd) & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
1,225 reviews
5 stars
580
4 stars
375
3 stars
116
2 stars
54
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, highlighting specific employees who provided excellent service.
Staff Availability
Several reviews noted difficulties in finding staff when needed, leading to frustration and wasted time.
Product Knowledge
Customers appreciated the knowledgeable staff who provided valuable advice and assistance with product selection.
Management Issues
There were complaints about poor management and customer service experiences, particularly regarding appliance issues and returns.
Store Organization
While the store was noted for its cleanliness and selection, some customers found it challenging to locate items due to insufficient staff presence.
- RBRob BlanchardDec 15, 20251.0Living hell finding anything here.
- TPTodd PippyDec 13, 20255.0Always someone around to lend advice
- BVBonnie VinerDec 9, 20255.0On November 28th, early evening, I went to Rona Plus on Gardiner's Rd., Kingston to activate my rewards program. Garrett told me the person I needed to see wasn't in. Several minutes later he called me his work station saying he found a person who could help. Michael and Garrett not only made my return visit unnecessary but did so patiently as I fumbled to remember info needed to verify my account. I then went to the plumbing aisle and the person working there was equally pleasant and helpful. When I mentioned to him that I appreciated his service, he said he was well trained. Indeed, Manager Michael knows how to keep customers happy. Great job, everyone.
- CMCarole McKeoghNov 9, 20255.0I had an excellent experience buying fencing with customer service representative Skye. There were no bar codes on some of the products I was buying. She found the right prices and rang me through. She is a great customer service representative for the store.
- MAMartin “AlwaysOnCue”Nov 6, 20255.0My fiancé and I are new home owners so we are learning a lot about home care. The staff at Rona+ on Gardiners rd. have been wonderful. Most of the other hardware/department stores we've been to the staff seem disinterested in helping us or are simply part-time retail employees with no particular knowledge in their products. The staff at Rona+ however, in all departments, are always asking if we need help. Offering informative advice and seem genuinely interested in helping us with our home projects. It's refreshing to see a large store like Rona+ still focusing on customer service and well trained knowledgeable staff.
Frequently Asked Questions About RONA+ Kingston (Gardiners Rd)
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products does RONA+ Kingston (Gardiners Rd) offer for home improvement?
RONA+ Kingston offers a wide variety of home improvement and hardware products including paint, flooring, electrical items, bathroom fixtures, kitchen faucets, appliances, furniture, power tools, and indoor and outdoor accessories.
What are the store hours for RONA+ Kingston (Gardiners Rd)?
The store is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 6:00 PM.
Does RONA+ Kingston (Gardiners Rd) offer delivery and pickup options?
Yes, they offer in-store pickup, regular delivery, and no-contact delivery services.
Can I rent a truck or tools at RONA+ Kingston (Gardiners Rd)?
Yes, RONA+ Kingston offers both truck and tool rentals. Availability for trucks can be confirmed by calling the store ahead of time.
What is RONA+ Kingston's return policy?
You can return most items (excluding appliances) within 90 days in original condition and packaging with your receipt for a refund, exchange or store credit. More detailed info is available on their website.
Which payment options are accepted at RONA+ Kingston (Gardiners Rd)?
They accept Visa, Mastercard, American Express, cash (in-store only), cheques, and also offer credit options.
Are there installation services available at RONA+ Kingston (Gardiners Rd)?
Yes, many stores, including this location, offer various installation services such as appliance installation, flooring, windows, doors, and bathroom renovations.
What nearby places can help me plan my visit to RONA+ Kingston?
Garden Centre at Rona is nearby for gardening supplies, and Subway is a convenient spot for a quick meal before or after your visit to RONA+. Additionally, Lowe's Home Improvement is close by for alternative home improvement needs.
How can nearby services like STR8eyes Vision Care or Elegance Bridal Boutique complement a visit to RONA+ Kingston?
While visiting RONA+ for home improvement, you can also visit STR8eyes Vision Care for eye care services or Elegance Bridal Boutique for clothing needs, making it convenient to combine errands in one area.
Are there places near RONA+ Kingston that offer services related to home security or pest control?
Yes, nearby services include Greenshield Pest Control for pest control needs and GardaWorld for security services, which can complement your home improvement projects.