Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
1,508 reviews
5 stars
1,155
4 stars
113
3 stars
41
2 stars
37
1 star
162
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, particularly highlighting individuals like Norm, Riddhi, and Scott for their exceptional service.
Delivery Issues
Several reviews mentioned problems with delivery times and communication, with some customers expressing frustration over missed appointments and lack of updates.
Product Quality
While many customers appreciated the quality of products, there were complaints about defective items and issues with warranty claims.
Sales Pressure
Some customers felt uncomfortable with aggressive sales tactics, noting that staff followed them around the store instead of allowing them to browse.
- TBTerry Barton1 day ago5.0Both deliver agents were great and professional! They came in measured opens had to remove my back door had there own tools and took it off and put it back on no issues ! Great service and a big thank you !
- DDDina5 days ago5.0Great service , price and quality. The sofa was delivered at a good time and the delivery people went beyond to make sure it would be delivered to the condo unit.
- MSMr. S6 days ago4.0Great staff. Listened to what I needed and helped. Even got refunded on delivery charge cuz of Boxing week special. Delivery was awesome!!! I'll be shipping here again soon. Better than leons
- MKMicah KaliDec 29, 20255.0The quality of work exceeded all my expectations from start to finish. The team was professional, detail-oriented, and clearly passionate about what they do. Everything was handled smoothly and on time, making the entire experience stress-free. I’m extremely satisfied and would highly recommend their services to anyone looking for reliable and top-notch results.
- MMMarcie M.Dec 28, 20254.0The Boxing Day deal was really great, the delivery service was super efficient and pleasant. Only reason this isn't 5 stars is because the in-store experience was not good at all. Beware of the so-called credit if you buy the warranty. They say that if you don't use it you get an in-store credit but the caveat is that you need to spend $400 to get that credit! This minor detail was not disclosed by the sales rep but she seemed either uninformed or desperate for a sale so I asked the manager who happened to be walking by and he told me that there is a minimum $400 spend in order to get that credit. Had he not walked by or had I not dug deeper, she would have led me to believe that I get to use that credit without spending the $400 first. Because I called her out in front of her manager, she tried to backtrack multiple times and told me she didn't have a chance to tell me that. She had plenty of opportunity but continued to insist that she didn't have a chance to tell me. I paid for the furniture, then decided to go look in the TV section, and she followed me all around the store. I finally had to tell her to leave me alone.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, The Brick will refund the difference. Conditions apply.
Can I cancel an order and get a refund at The Brick?
Yes, orders can be canceled and refunded prior to product delivery or pick up. Refunds are issued to the original payment method, with exceptions for cash payments.
How can I add an extended warranty to my purchase?
An extended warranty can be added during purchase online or in-store, or within 30 days after receiving your product by visiting a Brick store.
What delivery services does The Brick provide?
The Brick offers Premium Delivery in most areas and contracts third-party couriers where needed. Delivery is not available in the US.
What are The Brick's store hours?
Open Monday to Friday 10:00 to 21:00, Saturday 10:00 to 19:00, Sunday 11:00 to 18:00, with holiday hours like November 11th from 10:00 to 21:00.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
Is curbside pickup available at The Brick?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery services.
What nearby places can I visit around The Brick in Hamilton?
Nearby you can visit Michaels Stores for arts and crafts, Starbucks for coffee, and The Centre on Barton for shopping, making it convenient to combine errands and shopping.
How can nearby stores like Staples and Dollarama benefit my visit to The Brick?
Staples offers printing and office supplies close by, and Dollarama provides discount shopping; you can efficiently shop for various needs in one trip near The Brick.
Are there nearby food options to enjoy before or after shopping at The Brick?
Yes, you can enjoy meals at nearby restaurants like Mandarin Restaurant, Boston Pizza, or try barBURRITO for Mexican cuisine nearby.